NICOLE ALLEN

Rocky Mount, NC ***** 252-***-**** adrxkf@r.postjobfree.com

PROFESSIONAL SUMMARY

To obtain a position where I can build upon and utilize my skills and abilities; to grow and advance within a good industry. Energetic Technical/Customer Service Representative ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation. ACCOMPLISHMENTS

● Certified Unarmed Security Guard completed on July of 2000 in the state of New York. SKILLS

● Billing

● Cooking

● Customer Service

● Forms

● Microsoft Excel

● Team building

● Inventory control

● Next

● Troubleshooting

● Windows 10

● Microsoft Office Word

WORK HISTORY

Technical Support Representative, 02/2018 to Current Support.com – NC

● Activated accounts for clients interested in new services.

● Performed tests of functionality, security and performance of different workstations and devices.

● Assisted customers with product selection based on stated needs, proposed use and budget.

● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

● Resolved issues with systems, hardware and telephones quickly and accurately.

● Regularly exceed daily sales expectations or quota. Customer Service Representative, 05/2018 to 12/2018 Sutherland

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Provided primary customer support to internal and external customers in fast-paced environment.

● Responded to customer requests for products, services and company information.

● Regularly exceeded daily sales and product add-on quotas. Call Center Agent, 07/2014 to 01/2018

SITEL Operating Corporation – Nashville, TN

● Customer Service Representative

● Educated customers on product and service details and information.

● Maintained accurate and current customer account data with manual forms processing and digital information updates.

● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

● Adhered to company policies and scripts to consistently achieve call-time and quality standards. Customer Service, 12/2012 to 07/2014

West Corp – Rocky Mount, NC

● Provided customer service by troubleshooting of technical/billing issues, updating data files, tracked orders.

● Listened to customer needs and desires to identify and recommend optimal products.

● Answered questions about store policies and concerns to support positive customer experiences. Personal and Home Care Aide, 11/2010 to 05/2012

Alliance Home Health – New York, NY

● Provided in home patient care by assisting with bathing, grooming, light housekeeping, cooking, completed errands, monitored medications, vital signs.

● Assisted disabled clients in any way necessary to facilitate independence and well-being.

● Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

● Monitored progress and documented any patient health status changes, keeping healthcare team updated. Central Sterile Services Technician, Medical Equipment Preparers, 10/2005 to 07/2010 Westchester Medical Center – Westchester, NY

● Cleaned, sterilized medical instruments.

● Prepared instruments for the next scheduled usage, labeled instruments.

● Completed inventory control forms.

● Cleaned work area.

Security Officer, Security Guards, 07/2000 to 09/2005 FJC Security Company – New York City, NY

● Provided security and monitoring by foot patrolling, and motor patrolling.

● Completed daily and hourly reports.

● Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

● Responded quickly to incidents and assessed active situations for security concerns.

● Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

EDUCATION

High School Diploma: 06/1988

George Washington High School - NY

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