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Data Entry Customer Service

Goodyear, AZ
June 28, 2022

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Luisana Rojo

Professional Summary

Phoenix, AZ **033


• Excellent communicator, strong experience handling high volume calls.

• Proficient with Excel, Word, Outlooks, PowerPoint and Fluent Spanish Speaker Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Freeport Logistics - Pho

February 2021 to August 2021

Processing customer phone orders

Checking availability of stock and shipping dates

Attracts potential customers by answering product and service questions: suggesting information about other products and services.

Answering inbound calls and making outbound calls as needed. Opens customer accounts by recording account information Maintains customer records by updating account information Resolves product or service problems by clarifying the customer complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem. expediting correction or adjustment; following up to ensure resolution (problem solving) Education

High school diploma

Student Choice High School - Phoenix, AZ

August 2021 to Present


• Customer service

• Documentation review

• Data entry

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• Conflict management

• Help desk

• Time management

• Cold Calling


• Spanish - Fluent


Customer focus & orientation — Familiar

February 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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