Cleveland, OH *****
Hardworking, devoted Customer Service Professional with the passion, dignity and respect for customers. Processed and posted accounts payables and proofread documents for government pay outs. Skilled in cash handling, training and answering over 100 emergency calls in an eight hour shift.
AmeriGas Propane, Inc. - Westlake, OH
September 2018 to Present
Build base routes for drivers in centrally supported locations while adhering to the distribution standard operating procedures.
On a daily/weekly basis, review and optimize route schedules to meet current company benchmarks and district goals.
Work with field operations to ensure all customers requiring a pre-route call have been notified of the upcoming delivery.
Makes recommendations to field operations regarding drivers and trucks needed weekly, to ensure cost savings, reduce low fuels and POGs, and increase efficiencies
Provide reporting on previous day's routes to assist field operations with adherence to the process, improving driver efficiency, ultimately resulting in improved customer experience. Data Processing Specialist/ Forecasting Analyst
Amerigas - Westlake, OH
January 2012 to September 2018
Assist in data maintenance projects.
Review daily distribution report and research low fuels/out of gas and inefficient deliveries.
Maintain/update customer account data as required.
Contact appropriate plant personnel when required to assist with correction of customer account discrepancies.
SAP Master Data Specialist.
New customer account set up.
Average customers deliveries to obtain correct delivery factors.
Ran daily low fuel out of gas reports.
Dispatcher/Accounts Receivable Clerk
Sievers Security - Cleveland, OH
November 2006 to August 2008
Dispatched Emergency Services to residential and commercial properties processing up to 100 calls in an eight hour shift.
Balanced vendor accounts in the parts department on a monthly bases.
Generated check request reports to Vice President.
Processed new accounts for billing and made necessary corrections on existing accounts.
Collected and processed customer's payments.
Filed paperwork and payments properly.
Scheduled installment appointments.
Help with programming of security systems.
Worked in the Sedona Database.
Organized daily bank deposits.
Lockheed Martin - Cleveland, OH
December 2003 to September 2006
Answered over 150 calls per shift answering question about payments annuities.
Processed and mailed yearly 1099 R tax forms.
Made corrections to account via phone and email.
Responsible for setting allotments for retirees.
Researched and processed special payments for customers.
Audited accounts to make sure that correct payments were paid out.
Held analyst position for 3 months as intern.
Helped in ISO9000 Certification.
Associate of Arts in Accounting Foundations
University of Phoenix - Beachwood, OH
• Microsoft Office Suite
• Data Entry
• Accounts Payable
• Cash handling
• Auditing Accounts
• Accounts Receivable
• Sedona Database
• General Ledger Accounting
Certifications and Licenses