Claims Manager School Teacher
Resume:
R
e
s
u
m
e:
I
n
g
ri
d
Ja
n
e
t
P
e
rr
ei
r
a
err
vonia
2820
l.com
Objectives
GROWTH MOTIVATION
Education
National Senior Certificate N3 (2005) Roodepoort College Business English
Business Afrikaans
Public Administration
Office Practice
Computers
Resume: Ingrid Janet Perreira
Information Processing
Credit Management 1: Credit Management Association (Pty) Ltd 31/12/1990
Certificate of Proficiency 1: IISA Insurance College 20/09/2006
Certificate of Competency: IISA Insurance College 31/08/2006-March 2008 NQF 3 & 4
FETC S/T Call Centre Administration: Career Knowledge Performance 31/10/2012
FAIS Short Term Insurance Block 1 Personal Lines: Moonstone 08/12/2014
FAIS Short Term Insurance Block 2 Personal And Commercial Lines: Moonstone 20/04/2016
FAIS Short Term Insurance Block 3 Personal and Commercial Lines: Moonstone 02/06/2016
FAIS Short Term Insurance Block 4 Mathematics : Moonstone 20/10/2016 Experience
1. Debtors Clerk – New Business – Dion’s Master-care - TV & Appliance Repairs Auckland Park/Selby
1982-1990 Resigned Maternity leave/Company Closed down Reported to Jay Moodley: Lost contact
Duties and Responsibilities:
Manage telephone calls
Collect outstanding money
Manage accounts
Manage all correspondence
Signed up Contracts
Prepare Month-end reports
2. Credit Controller - Powerpoint (Pty) Ltd Industria 1990 – 1992 Closed down
Reported to Roy Fulton – Lost Contact
Duties and Responsibilities:
Approx.1000 debtors trade and chain stores 30,60,90 day accounts Export customers e.g. Botswana.
Prime ACS computer system
Reconciliations sorting out queries sending reminders letters and final demands Telephonic collections
Resume: Ingrid Janet Perreira
Reporting directly to credit manager and indirectly to financial manager and managing director
Receiving liaise with customers
Raise stop supply reports and set-up credit limits Collecting as per targets set up by the credit manager Posting statements and processing rep codes
Allocate payments
Request credit and debit notes
Liaised daily with the factory in Brits
3. Senior Corporate Credit Controller - Lumex (Pty) Ltd Industria 1992 – 1994 Resigned for better prospects
Duties and Responsibilities:
Reported to Roy Fulton – Lost Contact
Sorting out outstanding queries of Power-point and collecting outstanding money, assisted by the insurance company C.U.A.L
Working on branches e.g. Durban, Port Elizabeth, East London & Bloemfontein 30+60day customers consisting of +-500 large accounts Work on flex account, open item system
Reconciliations journals, sorting out queries and liaising with clients Receiving payments, processing new accounts, telephonic collections, reporting directly to a supervisor and indirectly to the financial director Posting statements and balancing collections to the bank statements on a monthly basis 6 months later I was given the Lumex book of R4 million to perform the same duties. Liaised daily with the factory in Brits
4. Insurance Supervisor - Teljoy Cellular Services 1994 – 1997 Bought over by Vodacom
Reported to Katherine Joyce 082*******
Duties and Responsibilities:
Sell and administer Value Added products
Handle enquiries relating to insurance
Ensure efficient handling of Insurance applications Process applications and activate policies
Administer client claims
Ensure all claims are properly processed
Provide exceptional service
Communicate with internal and external customers
Cross departmental training
5. Insurance Supervisor Vodacom Service Provider
1997 – 2001 Retrenched/Outsourced to Cellsure
Reported to Marius Engelbrecht 082*******
Duties and Responsibilities:
Supervise/manage the insurance department
Page 3 adrdzy@r.postjobfree.com
Resume: Ingrid Janet Perreira
Ensure all systems are in place, daily
Claims are processed within 24hrs and queries are responded to within 1hr Provide management with weekly/monthly reports
Ensure staff process 100% of all applications, claims, adjustments and queries by maintain and keeping a strict control on policies and procedures Ensure claims are validated with 24 hrs
Ensuring the administration of above process runs smoothly 6. IT Wagering Operator Temp Weekend Job [Phumelela Gaming and Leisure Ltd 2002 – 2005
Reported to Ruo Pereira and Jose Da Silva
Duties and Responsibilities
Capture betting information on the wagering system Monitor and record alarm activation
Obtain reports from the wagering system line printers and distribute them to the internal auditor for the racing information staff
7. Insurance Customer Liaison/Supervisor - Cellsure (Pty) Ltd 01/06/2001 to April 2005
Reported to Eunice Bayly Claims Manager
Duties and Responsibilities
Ensure daily – Computer/fax systems are in place
Ensure daily - Staff attendance register is updated Ensure daily – Reports are processed and reported
Ensure daily – New business & products are processed and updated within the required turnaround time
Ensure daily – Clients are updated and confirmations are done Ensure daily – Service level agreement with Vodacom is adhered to Addressing irate clients on a daily basis and provide feedback within 24hrs Weekly field marketing trips to Vodacom and dealers Handling correspondence
Prepare month end reports
Assist in office administration
Correspondences is Typed faxed/emailed and filed/archived Organize & co-ordinate company functions
Assist respond to personal staff matters
Addressing irate client
Function under minimal supervision
Required to be Accurate, punctual including honesty & integrity Maintain a good working relationship with Higher Management and staff Liaise with executive clients at Director level
Liaise between the client Vodacom and the Underwriter Nova Risk & Partners Liaise with Vodacom MD office, customer executives on request. 8. Claims Administrator – CIM Cellular Insurance Managers [sister company] April 2005 – 2007 Transferred back to Cellsure [sister company] Reported to Pam Bowen 011*******
Resume: Ingrid Janet Perreira
Duties and Responsibilities
Responsible for the Woolworths & Foschini accounts, with a base of Woolworths 24 067 Foschini 36 378
Ensure all system are working on a daily basis
Respond to enquiries within 1hr and claims processed within 24hrs Maintaining and keeping a strict control on follow-ups Ensuring that the administration and processes run smoothly Handle repudiations
Follow-up on salvage [damaged cellphones]
Finalize claims and pay suppliers
9. Corporate Consultant/Assistant Manager/Floor Manager – Cellsure (Pty) Ltd April 2007 – February 2016
Reported to Eunice Bayly 011*******
Duties and Responsibilities
Supervise/manage the short term insurance department Call Centre Assist claims manager
Ensure claims are processed with 24hrs and queries are responded to within 1hr Manage and respond to various email boxes
Ensure staff process 100% of all claims, adjustments and enquiries correspond with policies and procedures
Ensure claims are validated within 24hrs
Manage and override claims
Manage irate clients Manage and respond to declined claims Manage and respond to Vodacom escalations
Manage and respond to Hellopeter and media complaints Manage Corporate claims
Ensuring the administration of above process runs smoothly Attend to Ombudsman complaints
10. Finance/Accounts Administrator – Cellsure (Pty) Ltd March 2016 to present
Reporting to Shoba Bechoo 011*******
Duties and Responsibilities:
Manage outstanding claims report for payment to suppliers Send outstanding lists via emails
Follow-up with calls to the stores
Email claims orders
Attend to Email queries
Attend to telephonic queries
Send Cancel lists to IT
Assist General manager with exception reports
Assist staff with finalization of claims for payment Assist with Credit/debit notes
Follow-ups of credit/debit notes
Page 5 adrdzy@r.postjobfree.com
Resume: Ingrid Janet Perreira
Attend to email correspondence
Label/File
Pay Commissions to suppliers
Reason for leaving: Retrenched 07/11/2018 Company closing down 4 February 2019 Skills
Humanitarian/Christian, Choir member, Sunday school teacher at the New Apostolic Church
Women’s Forum
Motivator/Listener
Charities/Social responsibilities
Structured – Analytical – Attention to detail
Contact this candidate