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Quality Engineer Service Representative

Charlotte, NC, 28230
June 04, 2022

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Christopher Hastie • 330-***-****

LinkedIn• Swansboro, NC

Technical Services Project Manager

Goal-focused and results-driven professional with extensive experience in managing multiple projects within assigned time and allocated budget while adhering to latest industry standards through collaboration with team members and senior management.

Experienced in developing project scopes/objectives, identifying new business opportunities, increasing strategic/operational capabilities, and maintaining comprehensive project documentation. Demonstrated success in resolving problems and raising company's profit margins by developing and implementing Total Productive Maintenance (TPM) strategy. Expert in building high performance teams, establishing executive level client relationships, and enhancing company's growth targets. Equipped with strong understanding of project & business management and communication techniques with clients. Articulate communicator with strong interpersonal, problem solving, attention to detail, verbal, time management, relationship-building, leadership, and organizational skills. Technically proficient in Microsoft Office Suite, SharePoint, Microsoft Project, Mac, and Microsoft Windows.

Areas of Expertise

Project Management

Business Development

Strategic Planning

Quality Assurance

Decision making

Process Analysis & Surveying

Risk Assessment & Mitigation

Cross-Functional Collaboration

Team Leadership & Development


Bachelor of Science Business Administration in Project Management

Liberty University (2023)

Career Experience

BAE Systems- Cherry Point, NC 2020 – Present

Field Service Representative

Deliver technical support to customers / users of complex combat vehicle platforms and fire control systems on a world-wide basis. Ensure effective maintenance and manpower solutions by offering guidance at points of maintenance friction. Provide job and classroom based technical coaching to contract maintenance professionals.

Accomplished and maintained 70% system readiness for flight training and global deployment of aviation assets for the United States Marine Corps.

Assisted the United States Marine Corps aviation enterprise by providing efficient support in troubleshooting and repair processes for more than 385 planned as well as unscheduled maintenance discrepancies.

Utilized best practices, resulted in over 300 maintenance man hours saved as well as saving the Marine Corps over 18M dollars in labor and materials.

United States Marine Corps – Various Global Locations. 2000 – 2020

Supervisor, Maintenance & Material Control

Supervised large and highly complex aircraft functions and repair programs while ensuring safe organizational aircraft operations. Managed compliance with all standards and regulations by creating organization’s quality assurance processes. Leveraged enterprise resource planning (ERP) and material requirements planning (MRP) software to make effective decisions involving maintenance. Sustained adherence to technical order, standards / regulations, engineering drawings, and job guides by ensuring quality of work of all maintenance and senior technicians. Developed Total Productive Maintenance (TPM) strategy throughout maintenance department.

Declined turnaround time of unscheduled maintenance by 7 days through planning and communication with all external entities regarding 11 major repair events.

Oversaw up to 385 employees and assigning prioritized tasks to 10 working centers during high tempo combat processes.

Enhanced organizational efficiency by saving $300K in waste, while catching errors before finalization of products.

Planned and led successful completion of more than 247K maintenance man hours by implementing three squadron deployments globally and more than 15K mishap free flight hours.

Additional Experience

Avionics Department Manager

Quality Assurance Manager

Specialized Training

Marine Corps Advanced Management & Leadership Course

Optimized Organizational Maintenance Activity (OOMA)

Systems Acquisition Management Course

Quality Assurance for Training Systems

Quality Engineer CQE Academy

Advanced Avionics systems school Graduate

Aviation Electrician School Graduate


Project Management Certificate Cornell University ( June 2022)

Project Management Professional Certificate Syracuse University

Lean Six Sigma Yellow belt StackSkills

Production, Quality, and Manufacturing Level I Defense Acquisition University

Hazardous Waste Management

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