Natasha Vincent

385-***-**** adr2b9@r.postjobfree.com 1486 West 570 North, Clinton, Utah

Summary

Have strong customer service skills in person or over the phone I developed those skills with years of experience in both! I have strong management skills and can lead a business in a strong positive way. Experience

Associated Food Stores, Inc. Farr West, UT

Picker/Packer/Forklift Operator 11/2021 - Present I would receive orders from big food companies with a variety of products and drive a pallet jack around and collect each item.

I would stack all items neatly onto a pallet and wrap it to ensure it's safe delivery. I would do inve on all damaged products. Submit them and do damage claims. it's all about teamwork if you see someone struggling you stop and offer a hand. also, each order was timed so speed and accuracy is a must. Push Innovation Live Ogden, UT

Customer Service Representative 03/2015 - 01/2020 I was an inbound customer service representative manager. I managed a team of 8 people. Customers would call in concerning their account and the products they had ordered. My responsibilities were to gain access to the customers accounts so that I could further assist each customer. I would review the accounts with the customers and either cancel the account, send out more products, and or give refunds if necessary.

I would try to get the customers to keep their accounts open and eventually get them to order more products or order different products that our company offered.

My job was to ensure the customers happiness and provide the best customer service. To have the customer hang up satisfied was my main objective.

I would also assist my team of 8 that I managed. I was responsible in helping them get through each call and be able to handle each call without forwarding the calls to management. Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings (110% above average) Resolve 100 weekly customer inquiries via phone and email, consistently exceeding targets Resolved over 500 customer complaints per week via phone and in-person Reduced average customer representative call time by 30 seconds with intuitive intranet site Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Track trends in customer feedback and collaborate with management to determine the root cause of issues Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks Focus Services Ogden, UT

Customer Service Representative 07/2012 - 10/2015 Handle 800 inbound calls per week, answering customer inquiries and resolving issues Reduced average customer representative call time by 45 seconds with intuitive intranet site Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Track trends in customer feedback and collaborate with management to determine the root cause of issues Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks I ran credit to see if the customer qualified, if not we would seek a family member or a friend to use theirs. I would take payments over the phone, schedule appointments for the installation. I provided customers information about the internet services we provided. My ultimate goal was to make a sale and ensure the customers satisfaction. Bee’s cafe Roy, UT

Server 11/2009 - 08/2012

Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor

Collect payment and handle petty cash

Provide excellent service and recommendations to guests Deliver exceptional customer service through extensive menu knowledge Maintain inventory and reorder supplies as needed

Play an integral role in customer service and overall sales numbers Work alongside a team of 10 people

Followed proper sanitation methods to clean and disinfect kitchen workstations Maintain a clean, organized working environment

Maintain inventory log and restock supplies as needed Respond quickly to customer inquiries

Escort customers to their tables, bringing menus, silverware and water Develop relationships with regular customers to promote top customer service standards Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests Supervise 6 new hires

Collaborate with coworkers to implement new policies and procedures Skills

Customer service, Call center, Microsoft office, Microsoft word, WORD, Accounting, Excel Education

Northridge high school Layton, UT

Information technology 06/2007

Graduated with honors. I was taking college courses in Information Tech and Sciens prior to graduating. Languages

English, Spanish