Raven Martinez Turner

Professional Summary

Over ten years of progressively responsible customer care experience. Excellent interpersonal and conflict resolution

skills, strong written and verbal communication skills. Experience working in both team and solo environments.

Skills

●Excellent Oral and Written Communication

●Cash handling

●10-Key

●Complaint Resolution

●Upselling/Product Knowledge

●Attention to Detail

●Active Listening

●Creating a Positive Customer Experience

●Time Management

●Multi-tasking

Work History

Sales Associate/Overnight Stocker

Walmart, Lee’s Summit, MO, United States

●Offer assistance to customers in locating products of their choice

●Understand the nature and the importance of each product to explain its use to customersMake customers feel appreciated and valued

●Make provision for a quality customer service delivery

●Give prompt response to the calls of customers

●Provide effective help to customers when needed

●Operate cash register when the urgency arises

●Take appropriate procedures in attending to claims of customers

●Handle proper labeling and pricing of merchandize

●Adhere to all safety and security rules and regulations

●Ensure proper sanitation of the work environment

●Offer assistance with unloading of merchandise and uploading of stocks.

●Oversee and manage inventory stock items outside work hours

●Take accurate records of inventory data manually or with the use of a computer

●Ensure and maintain the cleanliness of the store by sweeping, mopping, and cleaning up spills

●Ensure verification, inspection, and labels of all incoming orders and store them in the appropriate areas.

Cashier/Sales Associate

Freddy’s, Belton, MO, United States

●Check on guests, seek feedback and keep dining room clean

●Treat guests with the highest level of respect

●Follow all proper washing, sanitation and safety procedures

●Thoroughly and expediently set-up hotline for operation

●Properly assemble and fire-up equipment

●Prepare and stock of all product

●Greet guests, accurately obtain guest order and offer upsell items

●Efficiently facilitates Drive-Thru business

●Display knowledge of all ingredients and storing procedures

●Disassemble and clean equipment, dishes, utensils, and kitchen station

Key Holder/Sales Associate

Salvation Army – Kansas City, MO, United States

●Accurately manage personal cash drawer when opening, closing, and balancing.

●Adhere to all money handling procedures

●Work to understand the Point of Sales system and complete sales effectively and efficiently

●Maintain a clean work environment at the cash register as well as the rest of the store

●Clean, straighten, hang, and restock items as needed

●Maintain a friendly demeanor, greet customers and offer assistance

●Keep the floor stocked and put new merchandise out as needed

●Work to meet the production goals for the store each day

Sandwich Artist/Cashier

Subway – Belton, MO, United States

●Greet guests and preparing their order while exhibiting a positive and helpful attitude’

●Demonstrate a complete understanding of menu items and explain them to guests accurately

●Uses Point of Sale system/cash register to record the order and complete payment

●Prepares food neatly, according to formula, and in a timely manner (skill: attention to detail).

●Check products in sandwich unit area and restock items to ensure a sufficient supply throughout the shift

●Understand and adhere to proper food handling, safety, and sanitation standards during food preparation, service and clean up

●Clean and maintain all areas of the restaurant to promote a clean image

●Understand and adhere to all quality standards, formulas and procedures

●Maintain a professional appearance and grooming standards

Server/Cook

Little Pig – Belton, MO, United States

• Take orders and delivers food and beverages for the guests

• Explain the menu and specials to guest

• Suggestively sells appetizers, salads, entrees, desserts and beverage items

• Responsible for maintaining required levels of supplies in the dining room

• Responsible for the complete service of each guest

• Demonstrate knowledge of all menu items and methods of preparation

• Demonstrate knowledge of all pricing, coupon and discount information

• Cheerfully accommodate the needs and requests of each guest

• Assist other team members in completing their assigned duties and tasks

• Accurately collect and manage all payment for food and beverage orders

• Demonstrate knowledge of store information (hours of operation, phone numbers, managers, location)

• Complete pre-shift setup, running and post shift closing duties

• Re-stock and replenish essential items and supplies for the dining room

• Continuously maintain a neat, clean, organized, safe and comfortable environment for guests

• Maintain and strictly abide by sanitation/health regulations

• Adhere to appearance and uniform standards

• Adhere to all restaurant standards, policies and procedures

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