Machell Johnson

*** ***** **

Albany, GA ****5

adqpc7@r.postjobfree.com

229-***-****

Driven to exceed goals and build long term relationships with customers. Delivers positive experiences through

high-quality customer care.

Great customer service skills

Excellent attention to details

Highly dependable

Fast learner

Work Experience

January 2022 to current

Teleperformance USA

Albany, GA

Customer Care Representative

Responsibilities

Call center for AT&T, I answered inbound calls and assisted customer with paying their bills and scheduling

payment arrangements also pitching sales through our myatt app.

Accomplishments

I learned a lot from this job in such a short period of time, help me to carry on conversations bond with the

callers instead of placing them on hold and helped me learn toggle through multiple screens well. knowledge

with technology.

Skills Used

I used communication skills a lot with this job. This helped me to build a stronger more confident tone.

Multitasking is another big skill I learned. I can take a payment, read an article, and have a conversation with

the customer all at once.

Customer Elations

Albany, GA

Dispatcher and Operator

October 2014 to November 2020

Responsibilities

An answering service for many major companies, we assist with paging doctors and nurses also paging

maintenance for their residents

Accomplishments

This job has taught me the importance of time. Everything has to be handled in a timely manner a delay could

be life threatening.

Skills Used

Accuracy is a must with this job and great communication skills also.

Teleperformance USA

Albany, GA

Customer Care Representative

December 2013 to May 2014

Responsibilities

Call center for AT&T, I answered inbound calls and assisted customer with paying their bills and scheduling

payment arrangements also pitching sales through our myatt app.

Accomplishments

I learned a lot from this job in such a short period of time, better communication skills, how to bond with our

customers, and more knowledge with technology.

Skills Used

I used communication skills a lot with this job. This helped me to build a stronger more confident tone.

Multitasking is another big skill I learned. I can take a payment, read an article, and have a conversation with

the customer all at once.

Family and Children Services

Albany, Ga

Customer Service Representative

March 2013 to November 2013

Responsibilities

This was a temporary job through the temporary assistance for a needy family, but I really enjoyed it. I made

outbound calls and reminded our customers to renew their benefits. I also helped to organize our customers’

files and store them properly.

Accomplishments

This job taught me great attention skills and great patience.

Skills Used

I placed phone call and used the company website to update our customers’ benefits.

Equity Group

Albany, GA

Dbone

December 2010 to March 2013

Responsibilities

I would process fresh chicken.

Accomplishments

I was promoted from a dboner to a line leader. With the promotion I was responsible for making sure the line

was running at all times and finishing the rework if we ever were behind.

Skills Used

I used knives and different food processors and machinery.

Education

Albany High 801 W Residence,

High School Diploma

Albany, Ga

2010

University of Phoenix

Working on my AA in Medical and Coding

Augusta, GA

2014 to 2018

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