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Hr Assistant Customer Service

Al Dafna, Qatar
April 05, 2022

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Sibiya B.S



An organized professional with strong customer service and sales experience. Skilled in streamlining, answering inquiries, and solving problems. Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously. Completes projects quickly and efficiently. Attentive to details and deadlines. Excellent at managing accounts and people.extensive experience in HR wih over 7 years of experience with intensive demanding work environment. PROFESSIONAL EXPERIENCE

CEREBRO TECHNOLOGIES Still working (Doha, Qatar)

Facility: HR Administrator

- Facilitate HR department processes

-Forming and maintaining employee records

-Updating databases internally, such as sick and

maternity leave

-Help employees with their questions and issues

-Assist with employee hiring, onboarding, and training

-Help with employee health plans, payroll, and benefits

- Preparing and amending where necessary HR

documents, i.e. employment contracts and recruitment guides

-Reviewing and renewing company policies and legal compliance

-Communicating with external partners

-Reporting regularly on HR metrics, such as company turnover

-Being the first point of contact for employees on any HR related queries

-Assisting with payroll by providing the department with relevant employee information, i.e. holiday and sick days taken

-Helping with various arrangements internally, from travel to processing expenses

-HR administrator skills and competencies

-Understanding various HR software systems, like HRMS Computer literate with programmes such as word, excel, etc.

-Organisational skills and ability to prioritise

-Interpersonal with good communicative skills

-MBA in HR or a relevant field

Post Graduation in MBA (2017)

HR and Marketing

Lourdes Matha College of Science and Technology,

Trivandrum, Kerala, India

Graduation in BBA (2015)


Christ Nagar College, Trivandrum, Kerala, India

Higher Secondary (2012)


Shree Vidyadhiraja Vidya Nilayam,Trivandrum,

Kerala, India


Microsoft office

Spread sheets


Data base management

Google drive

Presentations/slide shows

Applicant Tracking System

HR Information System

Microsoft Excel

Doha, Qatar

Nationality: Indian

kype Status: Married

Date of Birth: 15-1-1995





Facility : HR Supervisor

-Conducting interviews, recruiting, and vetting new staff.

-Arranging training sessions with all new hires and refresher workshops for existing employees.

-Performing various administrative tasks and accurately processing paperwork

-Relevant experience in an HR role.

-Strong leadership skills and the ability to work


-Excellent written and verbal communication skills.

-Strong moral and ethical code.

-Excellent administrative skills

-Evaluates the effectiveness of the organizations training programs and recommends areas of improvement.

-Reviews training needs; modifies or improves existing programs or develops new training programs to meet those needs.

-Through collaboration with management, identifies anticipated training needs based on human resource initiatives, career development needs, and other factors.

-Organizes and conducts orientation sessions and

coordinates on-the-job training for new and transferred employees.

-Uses classroom training and demonstration methods, on-the-job training, meetings, conferences, and

workshops to plan, develop, and provide training and staff development programs.

-Coordinates or performs compliance training and

personal development classes for staff members.

-Conducts training for instructors and supervisors on techniques and skills to manage and teach their


-Coordinates and assigns mandatory training across the organization.

-Creates, further develops, and organizes educational materials such as manuals and multimedia visual aids. Creates and/or administers post-training evaluations, tests, and assessments.

-Prepares and implements training budget.

-Performs other duties as assigned.

KERALA AUTOMOBILE (Part Time)As of 17/2016 – Till

3/2017 (Kerala, India)

Facility : HR Assistant

-Assist with day to day operations of the HR functions and duties

-Provide clerical and administrative support to Human Resources executives

-Compile and update employee records (hard and soft copies)

-Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

-Coordinate HR projects (meetings, training, surveys etc) and take minutes

-Assist in payroll preparation by providing relevant data

(absences, bonus, leaves, etc)

-Properly handle complaints and grievance procedures

-Coordinate communication with candidates and

schedule interviews



- Malayalam




-Advanced Microsoft office including Word, Outlook Excel, Powerpoint

-Completed the 6 month course of Tally at G-Tec Computer Center Trivandrum


-HR Management

-HR Consultancy

-Performance management

-Employee relation

-Recruitment processes



-Speed and efficiency

-Positive attitude

-Communication skills

-Time management


-Participated in the inter college Management Fest done at Kerala Institute of Co-operative Management, Trivandrum in the marketing department.

-Participated in the inter college Management Fest done at St. Brachman’s college of Arts and Science, Changanassery, Kerala in the business management department.

-Attended the National Conference based on the topic Management innovations: Strategies for global business excellence “NCMISGBE-17” by the department of Management Studies held at Lourdes Matha College of Science and Technology, Kuttichal, Trivandrum, Kerala.

-Participated in the Skill Acquisition Programme held at Lourdes Matha College of Science and Technology, Kuttichal, Trivandrum.


Member – Society of Human Resources Management (SHRM) DR SMCSI MEDICAL COLLEGE AND HOSPITAL (Part

Time) As of 23/2015-Till 6/2016 (Kerala, India)

Facility : Purchasing officer

-Enter order details (e.g. vendors, quantities, prices) into internal databases

-Maintain updated records of purchased products,

delivery information and invoice

-Prepare reports on purchases, including cost analyses PROJECTS

-Academic project done at Pankajakasturi Herbals

Limited, Trivandrum based on the topic Sales Promotion measure.

-Industry visit done at Bharat Heavy Electrical Limited, Bangalore and visited the Production and Quality



-Passport No: V2738714

-Visa status: Work visa Transferable (NOC Available)

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