EMMANUEL PRESMY

**** ***** ****** *** ***, Brooklyn, NY 11230 //347-***-****

adqn3l@r.postjobfree.com

Professional Summary:

Quality focused Assistant manager adept at providing employees clear guidelines and targeted goals. Proven ability to prioritize and handle multiple tasks in an ever-changing work environment

Qualifications:

Dedicated, Proactive Customer Service Professional with over 20 years of experience. Possess outstanding problems solving skills and aptitude to diffuse difficult customer situations with tact and ease. Demonstrate strong analytical, communication and interpersonal skills. Exercise independent judgment, decision making abilities. Experience in handling heavy workload and multitask in a busy environment. Proficient in Microsoft Word, Excel, Power Point, Outlook and internet for research. Fluent and literate in Creole and French

Education:

Associate Degree:

Accounting and Information Systems,

Plaza College, Jackson Heights, NY Apr 2011

Certificates

Medical Billing, Universal Medical School Sep 2007

Computer Technician Omega Tech School Aug 2004

GED

27 College credits, Plaza College Sep 2009

Experience:

Shift Supervisor

KFC, Floral park, NY - 07/ 2006 – 01/ 2013

Opening and Closing of the facility, Initiate opening procedures, CDR slips, Handle inventory, weekly food orders and store order.

Ensure Department of Health’s Regulations are in compliance.

Safeguarding restaurants assets, inclusive of cash inventory, and equipment by following proper security, supervision, and maintenance procedures.

Supervising operational staff in the restaurant during a shift, including head chef. Handing out special assignments to a team of about 9 servers daily.

Shift observation by having the right product and team members that could serve the customers and handle the rush hours.

Department Manager

Walmart – Levitown, NY - 02/2013 to 12/2014

Assist with daily operation, grow department sales.

Perform periodic inspections, examines daily workflow and general observation of safe work practices and good housekeeping.

Foster a positive work environment by treating customers and employees with respect and consideration

Provide supervision with new trainees and team members.

Ensure customer satisfaction while resolving any concerns/ complaints in a professional manner.

Identified potential shoplifters an identified management

Established task for employees to ensure a clean and safe workplace for employees and public.

Managed departmental budget and requirements for new products orders.

Uber Driver

Uber Technologies, Inc 03/2015 - Present

Communicated with passengers and transported them safely and timely to and from their destination, ensuring great customer experience.

Followed navigational directions from GPS, calculated the right fare and executed multiple administrative tasks as required

Excellent grasp of transportation laws.

Maintained orderly and clean vehicle

References furnish upon request.

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