Customer Service Representative

Tanya Anderson

**** ****** **.

Apt ***

Raleigh, NC 27610

Mobile Phone: 910-***-****

Secondary Phone: 910-***-****

E-mail: adqiy9@r.postjobfree.com

Tanya Anderson

Qualification Summary

Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail oriented and resourceful in completing projects, able to multi-task effectively. Capabilities includes:

Customer Service & Relations Accounting Payable/Receivable

Word Processing & Typing Office Equipment Operation

Telephone Reception Computer Operations

Experience Highlights

Administrative Support

Performed clerical, administrative, and secretarial duties, such as answering phones, restock and order supplies, fill out paperwork, and schedule appointments.

Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments.

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Prepared and maintained records of client progress and services performed, reported changes in client condition to manager or supervisor.

Screen clients for eligibility for the county weatherization program.

Enroll seniors in the Medicare Part D Prescription Drug Program.

Complete rental leases for military personnel.

Submit allotment request.

Utilized specialized programs: AR4CA,HTC

Customer Service & Reception

Use counseling techniques

Interviewed individuals and family members to compile information for financial assistance.

Provided information and refer individuals to public or private agencies or community services for assistance.

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Determined program eligibility and followed confidentiality procedures.

Record client’s personal data

Employment History

East Carolina Human Service Agency- Intake Specialist, Jacksonville, NC 02/2010-10/01/2010

Pro-Type Staffing Services - Administrative Assistant, Income Maintenance Worker, Jacksonville, NC. 01/1999-04/2009 various times

Manpower Staffing - Customer Service Representative, Jacksonville NC 10/2007-01/2008

Convergy’s – Customer Service Representative, Jacksonville, NC. 01/1996-04/1999

Sprint - Customer Service Representative, New Bern, NC. 04/1999-01/2004

Education & Training

Kaplan University(Currently attending)

White Oak High School – Jacksonville, NC (1989-1993)

Reference

Available upon request

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