Varinderjit Kaur

Bay Area CA adqirv@r.postjobfree.com 650-***-****

OBJECTIVE: To obtain a System Admin, Help Desk, or related position.

• Creative, very technical system/network administrator with 5 years IT and 7 years of Computer Science Lecturer experience, effectively plan, install systems, configure, and optimize infrastructures. Skilled problem identifier and troubleshooter. Supporting users via tickets, email, phone, and walk-ins

Certifications

• JNCIA (Juniper Networks Certified Associate) 2017 Core Skills

• System administration, Installation, Configuration, management & upgrading.

• Networking.

• VMware.

• Microsoft server, windows.

• Linux

• Customer Service.

• Technical Support.

• TCP/IP, RIP, STP, ICMP.

PROFESSIONAL EXPERIENCE

Connect Telecom December2009-January-2013

Helpdesk Support

• Provided technical support in the hardware deployment and managed tasks to handle troubleshooting.

• Imaging and prepping Windows computers.

• Setup of Network printers and Networks using both Static and DHCP.

• Installation of new and old programs on new computers.

• Migration of data from the old workstations to newly installed system.

• Assisted clients in solving computer-related issues and ensured quality customer service.

• Maintained working knowledge of products and/ or services.

• Conducted troubleshooting of software and hardware programs and assigned tasks to the team.

• Provided computer help desk support with end-users.

• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

• Coordinated work with the IT team and other departments to ensure an efficient and effective support process.

• Managed and maintained clients supports throughout the enterprise and ensured proper coordination.

• Assisted in the development of procedures to ensure that the team is providing the best possible service to the customers.

• Setting up new computer labs.

• Performed other duties as assigned by supervisor. BKS Engineering College August 2005- November 2009 Lecturer

• Assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance

• Effectively manage assigned Teaching Assistants in handling work associated with the courses

• Assist with development, management, and teaching of other courses with laboratory components like robotics, mechatronics, etc.

• Assist in the development of learning materials, prepare schemes of work, and maintain records to monitor student progress, achievement, and attendance

• Design, develop, and offer courses (online and in-person) in records, data, and information management

• Providing timely feedback on student work developing exams, quizzes, and homework assignments

• Teaching students using systematic plans of lectures, discussions, and Seminars.

• Developments in trends in Information Systems as well as the realm of Network engineering

• Working knowledge of Software languages: Java, C++, VB, Networking

• Assistance with the preparation, co-ordination and attendance at functions, events, registration, and activities (open / career days / project days)

• Participate in professional development opportunities

• Technical proficiency in the computer science, software development and databases

• Assistance with the preparation, co-ordination and attendance at functions, events, registration, project day and activities (exhibitions, open/career days)

• Made classroom presentations to students.

• Conducted field trips to sites including Industrial, performing arts centers, and museums.

• Class In charge (Manage academic record).

• Member of College discipline and cultural committee.

• College National Service Scheme in charge.

EDUCATION

Master of Information Technology Karnataka State University, Mysore, India 2010

Bachelor of Technology (CSE). Mathura University, Lucknow, UP, India 2005 Polytechnic CS 3 years Diploma PSEB Technical education and Industrial training 2002

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