Melanie Barcenas

**** **** **, *******, **, ***** • 1-346-***-**** • adq6be@r.postjobfree.com

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Achievements include expanding customer base by [Number]% and bringing in more than $[Amount] in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and capability to travel up to [Number]% of time. Marketing understanding

Customer service

Team management

Team building

Supervision

Scheduling understanding

Communications

[Type] marketing

[Type] equipment

Order processing

Budgets

Market research

Service agreements

High School Diploma - 2021

Cy-Fair High School - Cypress, TX

Enterprise Sales Representative - February, 2018 to May, 2021 Leticia nuno - Cypress, TX

Leveraged proven sales methods to increase revenue by [Number]% and surpass sales objectives by [Number]%. Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Exceeded established sales goals and increased client retention by [Number]%. Brought in new customers and retained base through proactive management of individual needs and development of robust [Type] solutions. Maximized business potential by providing excellent customer service and ensuring [Number]% client retention. Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY