Killeen, TX 76542
Dedicated, results driven, self-starter with management experience seeking to become a valuable member of your team. I am an efficient multi-tasker, a quick learner, and I am looking for a fast paced and fun work environment. I hope to join your team and grow with you!
Blackboard Student Services Inc. Killeen TX
Call Center Agent – Student Services Advisor
April 2017 – Current 2019
Provided excellent customer service and team work every day to meet and exceed client expectations. Assisted student callers with financial aid, admissions, records, student accounts or billing information. Adhered to each Clients different policies and continued to adjust whenever new information was provided. Usually I meet or exceed my quality standards each month for how calls are handled, time management on the call, customer service survey scores, hold times, and over-all satisfaction.
Walmart Neighborhood Market, Killeen TX
Gas station attendant
Oct 2016 – Jan 2017
Provided excellent customer service, handled price changes, lottery inventory, maintained gas station safety standards and cleanliness policy. Processed orders, stocked, handled store inventory and adjusted store product based on sales results.
Liberty Tax Service, Harker Heights TX
Tax prep associate and marketing rep
Jan 2015 – April 2016
Provided excellent customer service, brought in new customers and accounts through marketing, worked the phones and all other office equipment, prepared taxes and preformed other services including, but not limited to entering accounting data through quickbooks for bookkeeping services.
Cefco Stores – Fikes Investors Inc. Temple, TX
Jun 2010 – Jan 2014
Provided excellent customer service. Built and retained customer relations to keep customers coming back, fostered internal and external relationships, directly supervised sales associates in two convenience stores and one truck stop/ travel center. Assisted with all daily store operations including, but not limited to, purchasing, budgeting, accounting, scheduling, personnel work, maintenance work orders, cash handling, and cleaning. Opening and Closing – handled all aspects of running the store, Assistant manager working as Store manager for two years.
First National Bank Texas, Harker Heights TX
Personal banker level 1
April 2009 – Oct 2009
Provided excellent customer service, retained customers and attracted new customers, processed banking transactions, cash handling, and operated all basic office equipment.
T-Comm LLC, Belton TX
Mar 2008 – Mar 2009
Learned ICOMS and CCOR software applications needed to preform work. Performed office work using Excel, Microsoft word, outlook express email and locating areas by Mapquest or Google map for technicians, multi-tasked and handled multiple phone lines.
Los Angeles Pierce Community College
29 credits earned towards an AA in general studies in liberal arts.
AAS in Mass Media Communications 40 credits earned towards 60 credit degree.
Kaplan University – Online program – Davenport, Iowa.
Crista Holocker – Cefco Manager 254-***-****
Kassaundra Staley – Scott and White 254-***-****
Jocelyn Moore - Co worker Blackboard 254-***-****