Customer Service Representative
Resume:
Sana A Bhumbla
adq0m3@r.postjobfree.com
Objective:
Motivated and responsible working candidate seeking a position with the company where I can expand my skills and knowledge
Qualifications:
● Fluent in Punjabi, Urdu and English
● 70 wpm with a high degree of accuracy
● Excellent communication and people skills
● Knowledge of computer software program Microsoft Windows
● Extensive experience in customer service and management.
● Dependable, hard-working, committed, outgoing and energetic Education:
2004-2005 Solano college
2000-2004 Vallejo High School Diploma
Work Experience:
PNC BANK Sr. Branch Banker July-18-2021-february 20-2022 Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. conversation with every client interaction to identify appropriate Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Chase private client banker november 5,2019-march 2020 covid-19
● Skills, knowledge, and experience. Knowledge of best practices and regulations involving personal banking
● Experience in sales and/or customer service; Working knowledge of MS Office software is required knowledge of banking software is an asset; Excellent communication skills. Bank of America February 4, 2017-October 2019
● Sr. Relationship banker opening consumer and opening business accounts servicing loans
● Referring, sales to partners such as mortgage business accounts lines of credit
● Financial priorities cold-calling emails overextending goals
● Customer service teller transactions loans services supervisor overrides balancing vault and made sales
UPS
Sales Manager 2013-2016
● End of day close outs and provided excellent customer service
● Shipping Claim processing and supervised employees and filled paperwork
● Deposit and making sales
● Notary republic documents
Citi Bank 2008-2013
Lead operations client service representative
● Processing paperwork and referred new clients
● Sales goals and customer services
● Over seeing other tellers and training
Lion’s restaurant 2005-2008
Manager
● Making deposit & filling documents
● Customer services and up selling
● Scheduling managing accounts payable and receivable
● Head of marketing and advertising
L.D.R 2004-2005
WholeSale Company, Assistant Manager
● Building employee schedules and payrolls
● Inventory checkups and stock
● Sequenced routes for drivers and filing paperwork MID CAB 2002-2004
Supervisor
● Dispatched and built routes for cab drivers
● Managing employees and organizing payroll accounts and answered any questions or concerns by customers
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