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Ophthalmic Technician Project Manager

Bound Brook, NJ
January 21, 2022

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Alicia Clarke Keyport, NJ 07735

Executive Summary

Spearhead projects that transform business & ITS workflows to add value, reduce costs and maximize ROI.

Professional Experience

JPMorgan Chase, VP, Strategy, Governance, and Execution 01/2020-Present Jersey City, NJ

•Lead the execution of the Modernization program across all lines of business

•Strategize solutions that optimize our products and services using innovative technology and retiring/updating existing technology

•Develop macro measurements for each application so each LOB can easily identify and prioritize which applications need to be updated/improved and which actions to take

•Create and manage a knowledgebase for each team to reference and collaborate

•Manage communications across the company to ensure alignment

Sanofi, Program Director 08/2017-12/2019 Bridgewater, NJ

•Create the project plans for the global Multi-Channel Engagement Program and follow thru to execution including prioritizing demands, identifying dependencies, mitigating risks, distributing work to development teams, and facilitating communications

•Participated in changing the traditional waterfall methodology into a scaled agile framework (SAFe)

•Expand digital presence by strategizing and collaborating with internal and external stakeholders to establish processes for sustainable company-wide digital transformation

•Architect business intelligence solutions by providing detailed analysis into what and whose data is collected, then find, classify and map personally identifiable information ensuring global compliance standards, (i.e. GDPR)

•Reinvented the operational and demand management processes by implementing analytic applications like Jira to provide real-time metrics, audit logs, and a centralized wiki repository

Comcast NBC Universal, Director of Production and Operations

08/2013-08/2017 New York City, NY

•Ensured a successful merger of Comcast and NBCUniversal, including over 22 networks and studios, by conducting an audit of all brands, then harmonizing the workflows through strategic business analysis, gap identification, and solution design that increased ROI by 20%

•Owned $10K-10MM projects by defining business needs and formulating technical requirements which streamlined operations, boosted the technology budget by at least $500K each year and raised headcount 15%

•Transformed content delivery by developing secure web and mobile DAM screening applications (FineCut, NBCU Screeners, NBCUView) with added fingerprint and forensic watermarking technology which reduced the risk of content hacks by 20%, supports over 30,000 global users & a 24-hour operations team with over 10 direct reports

•Slashed licensing costs 43% by transitioning from 500+ applications to below 80, including building a custom database to record and track metadata, replacing 6 other tools and offering quantifiable results

•Automated the process of approving deals by building a mobile and web app which cut turnaround time by 50% and Business Affairs and Legal headcount by 15%

•Increased productivity and collaboration while decreasing email traffic by 23% by switching to Slack communication tool and transitioning to cloud-based storage using AWS, saving $2MM annually

•Modernized the operational framework by implementing Six Sigma and ITIL strategies across all teams and providing real-time analytics and master data management solutions, increasing user satisfaction by 90% based on survey results

Disney ABC, Production Supervisor / Project Manager

06/2007-08/2013 Los Angeles, CA

•Analyzed business processes and implemented cost-effective solutions on multiple platforms

•Designed a workflow to color correct footage in-house which saved $1MM per year, orchestrated the transition from SD to HD & Avid editing platforms to Final Cut, a 14% cut in costs, and crafted a storage maintenance structure from ingest to delivery, dropping costs 15% and increasing productivity 20%

•Increased Production revenue by over $10K per month by writing scripts and directing actors at production shoots for TV shows and movies which were then sold to clients such as

•Championed then led a Scheduling team which became the hub of traffic control by implementing effective CMS tools such as ScheduAll and Aprimo which increased productivity by 18%, slashed overtime costs by 60% and freelance / 3rd party costs by 40%

•Continually researched and purchased the latest technology (i.e. 4-8K cameras, Virtual/Augmented Reality, 3-D), which led to becoming a Producer for all high-end projects

Vision Health Institute, Ophthalmic Technician / Manager, Business Development

05/2003-06/2007 Orlando, FL

•Exceeded quarterly ROI of 22% by selling high-end vision wear, medical devices & retinal surgeries while managing inventory and budget thru negotiations with pharmaceutical representatives and optical brands

•Increased clientele 25% by expanding online presence and presenting at charity events & medical conventions

•Pre-tested patients using state-of-the-art technology for eye exams and surgeries resulting in a return customer rate of 93%

Synergy Events / Select Promotions LLC, Account Executive

01/2005-06/2008 Nationwide

•Drove traffic and increased sales by at least 10% by researching new products, developing creative marketing techniques and executing promotional events

Sun Harbor Bay Club, Assistant Manager / Account Executive

05/2001-05/2003 Barnegat, NJ

•Expanded marina inventory and services 25% by analyzing data and implementing popular strategies while keeping a tight handle on the budget

•Increased annual revenue 20-30% by writing and presenting marketing campaigns at events/boat shows and establishing their online presence


Bachelor of Science, Business Management & Communications University of Central Florida 100% Self-Funded GPA 3.8 Dean’s List, Magna Cum Laude, National Scholar, Tau Sigma

Certifications: PMP (Project Management Professional); ITIL (Information Technology Infrastructure Library), Google Analytics, SAFe Scaled Agile Framework, Lean Six Sigma, Adobe Campaign

Hard Skills

Adobe Suite; Final Cut Pro / Keynote; ServiceNow; ScheduAll / Aprimo; JIRA / Confluence; Zendesk / Slack / Zoom; UX / UI; Excel / Office 365; Analytics (Google, Adobe, QlikSense); Orbscan / Keratography; Oracle CRM / SRM; Dropbox / MediaPulse; Salesforce / Veeva; Trello / Asana / Lyris; AWS Cloud Computing; SMS / HTML / SQL; SAP / DAM / MDM; Adobe Campaign; SharePoint

Soft Skills

Enterprise Architecture; Digital Transformation; Project Management; Program Management; AI Business Intelligence; Change Management; Demand Management; Crisis Management; Problem Solving; Detail-orientated; Process Improvement; Public Speaking; Software Development; Business Development; Strong Communicator; Consumer Behavior; Omnichannel Strategy; Strategic Thinker; Mergers / Acquisitions

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