Student Aide Center Representative
Resume:
FAILAGI PULU
APT B LAS VEGAS, NV 89115
702-***-**** - CELL PHONE
adpd2k@r.postjobfree.com
CUSTOMER SERVICE / STORE MANGEMENT / INVENTORY /
SECURITY / DISPATCHING EXPERIENCE
OBJECTIVE:
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
SKILLS:
• Leadership skills – managing a team involves establishing a strong work relationships and an enjoyable work environment.
• Customer service – this customer-facing role requires the ability to remain polite, courteous, and professional at all times.
• Having basic math skills for counting money.
• Demonstrating ability to complete heavy lifting tasks.
• Possessing some cashier experience.
• Showing customer service skills.
• Being able to work nights, weekends and holidays.
• Ability to calm down heated arguments leading up to physical fights; without any violence, in record breaking time.
• Technology
• Troubleshooting Repair
EXPERIENCE:
A.K.N.V. OIL GROUP COMPANY (REBELS GAS STATION STORE), LAS VEGAS, NV
•STORE MANAGER/TRAVEL INVENTORY AUDIT PERSONNEL•
JANUARY/2019 - SEPTEMBER 2021
RESPONSIBILITIES:
• Oversee the day-to-day operations of the station/retail store
• Responsible for all personnel management including, but not limited to, selection, performance appraisals, professional development, payroll, meal break compliance, discipline, and termination
• Responsible for scheduling of personnel and making sure management is present or available by phone for all shifts
• Direct and coordinate all business activities, including pricing, sales, and distribution of products
• Have a clear understanding of the store budget and revenue. Review financial statements, sales and activity reports and other performance data to measure productivity and goal achievement
• Ensure timely and accurate delivery of invoices, check requests, weekly and monthly reports
• Maintain clean and safe work environment for employees and customers and immediately report any equipment issues to the District manager
• Ensure that the store is properly stocked with products at all times and that there are adequate store supplies. Monitor gasoline inventories and properly report discrepancies
• Knowledge and compliance with all applicable federal, state, and local laws and regulations
• Enforcement of company policies and procedures
• Clear and frequent communication with employees and District manager, to ensure smooth and efficient operations of the station/store EVENT SECURITY GUARD, CENTURY SECURITY; LAS VEGAS, NV
•SECURITY GUARD•
JANUARY/2017 - DECEMBER/2018
RESPONSIBILITIES:
• 2 YEARS experience in Event Security. Working at multiple Big time events here in Las Vegas, NV such as: Life Is Beautiful, EDC, Country Music Award and multiple concerts, different fighting events & different Conventions.
• Preparedness. This involves being properly and adequately equipped to handle any situation that comes your way.
• Honesty
• Quick Reflexes
• Rationality
• Leader and Team Player
• Excellent Communication Skills
• Exceptional Strength and Fitness
• Value and Respect for Life
• Managing who and what makes it onto the event site. ...
• Surveillance and crowd control. ...
• Customer service. ...
• Traffic management and parking services. ...
• Managing incidents if they arise.
PRECISION OPINION CALL CENTER INBOUND/OUTBOUND LAS VEGAS, NV
•CALL CENTER REPRESENTATIVE•
NOVEMBER/2015 - DECEMBER/2016
RESPONSIBILITIES:
• Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
• Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
BLS TRUCKING COMPANY LAS VEGAS, NV
•DISPATCHER•
JANUARY/2012 - MAY/2015
RESPONSIBILITIES:
• 3 Years of experience Dispatching for a Trucking business.
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Coordinates and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner.
• Keeping records, monitoring drivers' daily logs for errors or violations, and monitoring their working hours and equipment availability
• Keeping tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs
• Serving as a reliable point of contact to balance drivers' health and safety with customer requirements
• Coordinating and managing the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out
• Determining the best delivery methods and negotiating rates directly with vendors and customers, and getting the necessary documents and permits that drivers will need when shipping chemicals or livestock
EDUCATION:
SIATECH; SACRAMENTO JOB CORPS, SACRAMENTO,CA
H.S DIPLOMA / PILB NV GUARD CARD / OFFICE ADMIN. CERTIFIED AUGUST/2010 -AUGUST/2011
GRADUATED WITH A 4.0 GPA, A/B HONOR ROLL w/ PERFECT ATTENDANCE. STUDENT AIDE AND AVID STUDENT.
AWARDS:
A/B HONOR ROLL
4.0 GRADUATED HONOR ROLL
PERFECT ATTENDANCE AWARD
STUDENT OF THE YEAR AWARD
GRADUATED SACRAMENTO JOB CORPS ON AUGUST OF 2011 w/ an OFFICE ADMIN. CERTIFICATION
PROMOTED TO STORE MANAGER/SUPERVISOR IN AS LITTLE AS 4MONTHS @
EMPLOYEE OF THE MONTH BACK IN 2017 @ CENTURY EVENT SECURITY CO.
PILB CERTIFIED GUARD CARD # R - 2019-04668 EXPIRES : APRIL 30, 2024
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