Seán McGettigan

EPIC, The Irish Emigration Museum

Dublin, County Dublin

adp5zb@r.postjobfree.com

+353-**-***-****

A creative and inventive thinker, who craves a challenge and who is not afraid to work outside his comfort zone. Sean is a motivated team player who consistently aims to push revenue expectations and exceed goals. He possesses superb communication skills and is someone who can build up rapport easily, open up clients, find out exactly what they need, and then present them with a wide range of services and solutions. Pragmatic and results orientated, with a focus on bottom line results, he has a track record of achieving and exceeding the standards of performance set out for any sales projects. He wants to develop his career in a fast-moving environment and is currently looking for a suitable position with a company that values passion, positivity, integrity and hard work. Personal Details

European Union Work Permit: Yes

Highest Level of Education: Master's

Industry: Business Operations, Customer Service, Education & Instruction, Hospitality & Tourism, Management, Project Management

Work Experience

Head of Operations

EPIC, The Irish Emigration Museum - Dublin, County Dublin March 2019 to Present

I directly managed a team of supervisors and a team of line staff of 31 people which was responsible for winning EPIC, The Irish Emigration Museum, Europe's Leading Tourist Attraction, in 2019, 2020 and 2021 awarded by the World Travel Awards, amoung many other honours. I have developed a passionate and highly knowledgable team delivering excellence in customer service and assisting in driving public policy regarding emigration. Through identifying niche areas of training and promoting an empowerment ethos within the team, we have repeatedly achieved our key KPI's in revenue, cost savings and positive feedback. This has fostered a highly motivated team, eager to deliver memorable experiences and ensure high staff retention.

Career Break - Care for sick family members

November 2018 to February 2019

Career break pursued to provide care to two family members who required continious medical care EMEA Events Manager for Microsoft Ireland

CBRE/Sodexo - Dublin, County Dublin

April 2018 to November 2018

Oversaw the management of over 600 meeting rooms across the Microsoft Campus in South Count Dublin

• I have developed SOP's in maintaining a more effective reservation system which will accommodate more efficient room setups for multiple purpose functions

• Remotely organised and executed multiple conferences ranging from 400 - 550 people across EMEA

• Developed a training plan, multiple presentations and SOP's for new employees to assist them in organising events

• Oversaw the mobilisation of the Events Team to the new premises at One Microsoft Place, working closely with a broad range of contractors and IT professionals General Manager

The Royal College of Physicians of Ireland - Ireland January 2015 to April 2018

• I oversaw the complete rebrand of the RCPI Conference centre, No. 6 Kildare Street, this included building its first website and developing separate brochures targeted towards the corporate and social markets

• I have developed SOP's in maintaining a more effective reservation system which will accommodate more efficient room setups for multiple purpose functions

• I increased room hire sales by 27% whilst operating at a reduced staffing level from the optimum level

• I oversaw the day to day running of the RCPI, ensuring KPI's in sales, cost control, HACCP and staff morale is achieved.

Hotel and Guest Manager

Web Summit and F.ounders - Dublin, County Dublin

June 2014 to December 2014

• I was responsible for negotiating rooms contracts with the identified preferred hotel once I conducted a personal site inspection and I was tasked with selling these rooms of a profit margin of between 50%

- 300%.

• I achieved a target of 95% hotel sales, the remaining 5% were provided as complimentary rooms to high profile delegates and staff

• I received distinction for the professionalism and enthusiasm which I brought to this role from the CEO's of Fortune 500 companies around the world such as Coca Cola, Facebook, Nasdaq, Intel, PCH and Amazon Food and Beverage Manager

The Beacon Hotel

January 2014 to June 2014

• I was responsible for sourcing new corporate clients for the hotel, going on the road meeting with them and negotiating corporate room rates based upon guarantee room nights throughout the year, this included Irish Distillers and 5 Lamps.

• I am responsible for selecting and hiring the best candidates for a new team within very tight budget criteria.

• I increased dead stock sales by 85%.

Operations Manager, the Ritz-Carlton

Management Roles - Wicklow, County Wicklow

March 2013 to December 2013

Ritz-Carlton Powerscourt

• I increased staff productivity by 25% during the off-season thus reducing overall labour cost

• I re-developed the entire wine menus, ensuring a gross profit of 75% was attained

• I was responsible for developing a digital marketing strategy where I introduced an on-line content management strategy

• I help devise the new sales strategy for the Sika Restaurant; I met with local business inviting them to the new restaurant

Beverage and Bars Manager

Ritz-Carlton Powerscourt - Wicklow, County Wicklow January 2011 to March 2013

• I introduced a weekly activity list in the bars which encouraged guest retention and increased sales by 11% quarter on quarter

• I reduced beverage cost within the hotel from 31% to 24%. This was achieved through strict beverage controls and in training the staff in understanding how to achieve a low beverage cost. Operations Consultant

Ritz-Carlton - Riyadh, SA

February 2012 to February 2012

Riyadh, Saudi Arabia

• I was chosen from Ireland to assist with the first opening of the first Ritz-Carlton in the Kingdom of Saudi Arabia..

• I increased beverage sales by 22% by year end from developing a cost efficient drinks menu & training the staff in upselling techniques.

• I assisted with the organising, running and post evaluation of the G20 summit in Riyadh at the Ritz- Carlton, from which I received a personal thank you from the Crown Prince of Saudi Arabia. Front Office Manager & Night Manager

Ritz-Carlton Powerscourt - Wicklow, County Wicklow January 2010 to December 2010

• I was responsible for the end of day audit. This included conducting a cash and credit card audit for all transactions in the hotel so to ensure each transaction balanced and to investigate any irregularities.

• I introduced a bedrooms upselling initiative, where bedrooms were upsold to guests at the check-in stage; this resulted in a 14% conversion rate of guests purchasing a superior room when checking into the hotel.

Trainee Manager Rooms

Ritz-Carlton Powerscourt - Wicklow, County Wicklow September 2007 to December 2009

I managed a Housekeeping team of over 50 persons from 12 different countries so to ensure they delivered 'clinically clean' service

• I help improve the income auditing procedures within the hotel so to ensure greater efficiency and reduced the number of discrepancies

Education

Advanced/Higher Certificate in Project Management

Institute of Project Management Ireland - Dublin, County Dublin January 2021 to October 2021

Advanced/Higher Certificate in British Imperialism University of Exeter - Exeter

2016 to 2017

Professional Diploma in Digital Marketing and Social Media Fitzwilliam Institute

2013

Master's in Hospitality Management

Dublin Institute of Technology - Dublin, County Dublin September 2009 to May 2011

Bachelor's in Hotel and Restaurant Management

Dublin Institute of Technology

September 2004 to May 2007

Leaving Certificate

Blackrock College

1998 to 2004

Skills

• Project management

• Communication skills

• Microsoft Office

• Leadership

• Analysis skills

• Agile

• Organisational skills

• Time management

• Computer skills

Awards

IHI Young Hospitality Manager of the Year

June 2012

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