VALERIE HOLMAN

*** *** ****** **** ************, Pa.

***** adp5t2@r.postjobfree.com 717-***-****

OBJECTIVE My goal is to pursue a rewarding career with opportunities for advancement in a top-notch organization using my exceptional customer service and technical skills.

SKILLS & ABILITIES

Strong analytical and negotiation skills,

proficiency with Microsoft Word and Excel,

customer service, proficiency with a pallet

jack and handheld scanner, management

experience.

EXPERIENCE FRAUD/CHARGEBACK ANALYST FIRST DATA MERCHANT SERVICE 2007-2012

Answered inbound merchant calls regarding dispute inquiries Educated merchants about VISA and Mastercard requirements Bolstered department achievement through excellent customer service Utilized MSA and IDS systems to effectively resolve merchant issues

OWNER/MANAGER WEBB`S SPORTS BAR

2012-Present

Managed staff in a bar environment

Resolved disputes between patrons and patrons/staff Managed inventory and budget

DEDUCTION ANALYST/QUALITY ASSURANCE INSPECTOR WORLD KITCHEN

2015-2020

Interacted with customers, sales reps, and others to resolve deductions Maintained current status of accounts and managed delinquency

Performed quality assurance inspections throughout the facility and maintained collected data

EDUCATION THOMPSON INSTITUTE CHAMBERSBURG, PA

COMPUTER SPECIALIST DIPLOMA (2001)

Microsoft Office 2000

Hardware Troubleshooting and Repair

Networking Advanced Server 2000

Web Page Design and JavaScript

COMMUNICATION I have a certificate in Communications Applications from the Learning Exchange Center in Mercersburg Pa. (1992); also took classes in Written Communication English, Report Writing and Analysis, Introduction to Management, Human Resource Management in Business, and Introduction to Computer-Based Systems at Wilson College in Chambersburg, Pa. from 1995-1996.

REFERENCES REFERENCES AVAILABLE ON REQUEST.

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