ERMA SALAZAR

***** * ******* ** · 505-***-****

adp1x8@r.postjobfree.com

Organized and energetic individual communicates positively with office staff, patients, and clients. Polished, hard worker willing to go the extra mile to complete tasks and ensures the success and profitability of your company.

EXPERIENCE

AUGUST 2020 – CURRENT

SCHEDULER/MA, the maxwell medical group

Answers multi-line phone system and directs calls or messages

Enters patient information into system, including demographics, insurance, and history

Schedules and follows up on patient appointments in office and with other specialties

Photocopy, uploads, and files documents to electronic medical records

Creates word or excel documents to track work production.

Delivers high-quality administrative and customer service to sustain patient and workflows.

Triage calls, vitals, gathers history, medication reconciliation and refills, prior authorizations, EKG’s, ear lavage, wound care, and injections

Communicates with doctors and patients with critical results and treatments

DECEMBER 2018 – JULY 2020

RECEPTIONIST/LAB TECH/PHLEBOTOMIST, TriCore reference laboratory

Answered multi-line phone system

Obtained and updated patient information

Recorded control values from technical instruments to remain validity of test results.

Conducted quality control checks, calibration, and technical troubleshooting of various analyzers.

Supported healthcare teams in consistently delivering timely and quality care according to company standards.

Ordered supplies to maintain inventory stock

Prepared and verified specimens for proper processing.

Venipunctures, confirmed patient information to specimen, processed/prepped specimen for courier pick up, performed moderate complexity testing for urgent care

Sanitized, stocked, and practiced proper protection in all aspects

Trained new employees

JUNE 2014 – JULY 2020

MEDICAL RECEPTIONIST, PERINATAL ASSOCIATES OF NEW MEXICO

Managed office phones lines, checked voicemail, returned calls, and directed messages accordingly.

Greeted each patient during check in and check out

Collected and processed present and past amounts due.

Retrieved electronic faxes and filed documents to correct accounts.

Gathered, transcribed, and typed medical information into charts or letters.

Handled office supply ordering to ensure office was well prepared to run smoothly.

Carried out daily tasks by professionally communication with physicians, nursing staff, and technicians.

Prepared and sent financial statements to support bookkeeping functions.

Helped with vitals and placed patients on non-stress test machine

Trained new employees

NOVEMBER 2012 – FEBRUARY 2014

MEDICAL RECEPTIONIST, Center for prenatal development

Greeted patients, insurance representatives, and other guests.

Printed out daily statements to make certain payments were collected.

Organized and researched records, extracted pertinent information for upcoming appointments and meetings.

Managed inventory and supplies.

Demonstrated proficiencies with patient care confidentiality

Ability to calm irate individuals.

Assisted billing department by electronically submitting codes, records, and statements to insurance companies.

Consistently praised by management for quality of work, flexibility, and time management.

Vitals, placed patients on non-stress machine, injections, venipunctures and processed specimens for pickup

NOVEMBER 2007 – NOVEMBER 2012

MEDICAL RECEPTIONIST/MEDICAL ASSISTANT, Renal Medicine associates

Registered patients, add/updated demographics and insurance information, obtained prior authorizations, requested/obtained medical records for new patients

Answered multi-phone lines scheduled consult & follow up appointments as needed, and scheduled patients with other specialists.

Transitioned paper charts to Electronic Medical Records and assisted doctors in learning new program

Prepped EMR for future appointments, uploaded labs, specialist note, or radiology reports previously ordered

Checked vitals, gathered history, medication reconciliation/refills, administer injections, urine testing, sanitized/stocked exam rooms

Communicated with doctors and patients with test results and treatments

OCTOBER 2004 – NOVEMBER 2007

NEUROSURGERY SCHEDULER/MEDICAL ASSISTANT, PRESBYTERIAN MEDICAL GROUP

Communicated with doctors and educated patients with test results and treatments

Insurance verification/obtained prior authorizations for procedures/tests prior to surgery, scheduled X-rays/CT’s, EKG’s, Sleep studies and post follow ups

Booked operating room for specific dates and time for brain and spine surgeries

Performed vital signs, suture/staple removals, and wound care

OCTOBER 2003 – OCTOBER 2004

DATA ENTRY/RECEPTIONIST

Answered multi phone line, scheduled appointments, insurance verification, copay collection

Transferred information from hard copy to Clinical Master

Transcribed vitals, medications, immunizations, subjective, and disposition with accuracy

EDUCATION

MAY 2019

ASSOCIATE OF SCIENCE, Central New Mexico community college

3.6 GPA

MAY 2002

MEDICAL ASSISTANT CERTIFICATE, Pima medical institute

4.0 GPA

OCTOBER 1993

GED

SKILLS

Detail oriented

Self-starter & motivator

Ability to learn quickly and master

Identify and solve problems

Excellent Multi-task

Types 40+ WPM

10 key by touch

Team player

REFERENCES AVAILABLE UPON REQUEST

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