CURRICULLUM VITAE: MASELLO RENOLDAH RAPHIRI

Email : adoqb5@r.postjobfree.com

Address : Suite Boutique Unit No. JB-07 645 Joseph Bosman Street Silverton 0184 Phone : M +27-712****** Alt T +27-10-246****

OBJECTIVE

Creative and dedicated fully computer literate in Banking Services NQF 5 graduates, experienced in Card delivery 3rd party engagements, query handling. Would like to gain the necessary experience to hopefully become leader of all services running across higher positions platform. SKILLS

• Problem Solving: Expert

• Interpersonal Skills: Advanced level

• Administrative skills: Expert

• Computer Skills: Expert

• Customer Service Skills: Expert

• Finance/Banking Skills: Expert

WORK EXPERIENCE

1. TELLER Feb 2021 / Feb 2014 Absa Bank, Hammanskraal

• Serves customers by completing account transactions.

• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.

• Records transactions by logging cashier’s checks, traveler’s checks, and other special services, preparing currency transaction reports.

• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.

• Completes special requests by closing accounts, taking orders for checks, opening, and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.

• Reconciles cash drawer by proving cash transactions, counting, and packaging currency and coins.

• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.

• Maintains customer confidence and protects bank operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed. 2. KAMLS FICA MIDDLE OFFICE CONSULTANT Jul 2014 / Mar 2017 Absa, Waltloo Pretoria

• Maintaining Bank financial system, ensuring that clients document is valid to promote compliance with the law, to identify proceeds of crime, and combat money laundering and terrorism financing within the bank.

3. OFFICER CARD PROCESSING CREDIT CARD Apr 2017 / In progress Absa Waltloo Pretoria

• Internal and External delivery query Handling

• Resolve delivery complaints

• Compiling Monthly Reports

• Identifying process gaps and improved gaps of working

• Compiling Daily Reconciliation Report

• Quality Check

EDUCATION

Milpark Business School, Pretoria, 2014 NQF Level 5 in Banking Services SUBJECTS:

• Principles of Accounting ACCP02 5

• Business Management INBM02 5

• Fundamentals of Economics FECO02 5

• Banking Industry RCBI02 5

• Fundamentals of Retail Banking FURB02 5

• Banking Advice BAAD02 5

Specialization

• Apply knowledge and practical skills to perform effectively in a career in the field of Financial Services.

• Understand the economic fundamentals in the investment environment.

• Demonstrate the ability to apply the fundamental principles of financial accounting.

• Demonstrate basic knowledge and understanding of legislation applicable to financial services in the Banking sector.

• Show a basic understanding of investment planning in a South African context.

• Demonstrate a basic understanding and overview of a client needs analysis as well as applicable banking and insurance concepts.

LANGUAGES

• English: Fluent

• Tswana: Native

• Afrikaans: Advanced

• Zulu: Advanced

REFFERNCES

EUNICE CHEZI +27-10-246****/082******* ANALYST CARD MANAGEMENT BOITUMELO MALULEKA +27-10-246****/060******* OFFICER CREDIT CARD PROCESSING HUMPHREY RAMATSETSE +27-10-246****/082******* ANALYST CARD MANAGEMENT

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