Denis Nyakundi

**** ********** *****, ************, ** 20886

ado7rw@r.postjobfree.com

443-***-****

PROFESSIONAL SUMMARY

Trustworthy, dependable and responsible I.T Technician with a strong drive to provide excellent customer service experience, with an awareness of prioritization of tasks and time within the technology industry. Dedicated, tireless professional with a keen ability to maximize both time and business e ciencies. Well- organized with in-depth technical knowledge and keen attention to detail. Ability to deploy, configure, and support operating systems on desktop and mobile.

EMPLOYMENT HISTORY

Desktop Support Technician for the Montgomery County Government, Titan Technologies. Derwood, MD Sep. 2021 – Present

To set up and manage user accounts and permissions to consent access to a network. Upholding and testing security, blocking unapproved access. Maintenance plan for the prevention of unexpected failures. Setting up the Organization’s computer system to meet specific business goals. Monitoring day to day computer performance.

Update and maintain the computer inventory and equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections. Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.

Coordinate with vendors to resolve technical problems with desktop computing equipment and software. Endorse and apply upgrades to systems to ensure durability. Assess functional needs to regulate system purchase specifications. Resolve hardware and network connectivity issues.

Validate & approve VPN access for all remote users. Assist in technical upgrading and maintaining of entire desktop systems. Support in testing and deployment of new applications and systems. Train and guide sta hardware and software usage.

I.T Support Technician, Contractor. Gaithersburg, MD Jan. 2019 – Sep. 2021

Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Converse with customers to determine details of equipment problems. Reassemble computers after making repairs or replacing parts. Assemble computers according to specifications using handheld equipment. Install and configure new equipment, including operating software or peripheral equipment. Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.

Read specifications, such as blueprints, charts, or schematics, to determine computer settings or adjustments.

Lay cable and hook up electrical connections between computers, power sources, and phone lines. Fill machines with toners, inks, or other duplicating fluids. Cable Technician, CCCI. Dulles, VA

Jul. 2021 – Sep. 2021

Read blueprints, schematics, diagrams, or technical orders to determine methods and sequences of assembly.

Inspect newly installed equipment to adjust or correct operating problems. Pulling cables (Data, RF, Power and Fiber)

Proper routing and supporting of RF, data, and fiber cables Low Voltage Wiring Installation of support structures Keeping materials, tools, and area clean and organized Installing Conduits runs through walls, through floors/ceilings and in trenches Car Hauler, Easterns Automotive Group. Sterling, VA Sep. 2020 – Jun. 2021

Obey tra c laws and follow established tra c and transportation procedures. Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition. Report any mechanical problems encountered with vehicles. Load and unload trucks, vans, or automobiles.

Present bills and receipts and collect payments for goods delivered or loaded. Verify the contents of inventory loads against shipping papers. Turn in receipts and money received from deliveries. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.

Perform emergency repairs, such as changing tires or installing light bulbs, fuses, tire chains, or spark plugs.

Owner Operator, Self employed. Elkton, MD

Jan. 2011 – Dec. 2020

Resolve problems concerning transportation, logistics systems and Maintain metrics, reports, process documentation, customer service logs, or safety records and customer issues.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Negotiate with suppliers or customers to improve supply chain e ciency or sustainability. Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

Negotiate transportation rates or services.

Recommend optimal transportation modes, routing, equipment, or frequency. Analyze all aspects of corporate logistics to determine the most cost-e ective or e cient means of transporting products or supplies.

Ensure carrier compliance with company policies or procedures for product transit or delivery. Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Collect delivery instructions from appropriate sources, verifying instructions and routes. Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.

EDUCATION

Self Study, Gaithersburg, MD

CCNA-Cisco Certified Network Associate, Cisco Certified Network Associate, Present Cecil College, North East, MD

2 years in college, Nurse anaesthetist

SKILLS

Analytical and process-oriented

approach.

Expert

Active Directory Skillful

Jira Skillful

Troubleshooting and problem-

solving.

Experienced

Ability to explain technical

information clearly.

Experienced

Collaborative team spirit. Expert

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