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Client Intake Specialist

Mobile, AL
October 20, 2021

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*** ****** ** • MOBILE,AL *****

PHONE (***)******33 •




To match my experience and dedication to the needs of the company


September 1983 – May 1987 John L Leflore High School Mobile, AL

August 1987 – May 1989 Kentucky State University Frankfort, KY


October 1990 – October 1994 United States Army Ft Sill, OK

Equipment Parts and Records Specialist

Dispatched vehicles, balanced checkbooks, Ordered, shipped, received and issued parts

Inventory control and tracked man hours, Opened and closed work orders


June 2015 – Present TeleVox Mobile, AL

Client Intake Specialist

Provide Tier 1 support and resolution to basic client inquires and escalate any requests that are outside the scope of responsibility, ensuring adherence to department and corporate policies and procedures

Serve as the initial point of contact for all incoming client inquiries, ensuring all calls are thoroughly and accurately documented

Resolve tier 1 technical or financial contract concerns or questions for assigned clients in an accurate and timely manner

Review technical questions from clients, to include a complete review of the issues, troubleshooting, problem resolution, and communication to appropriate stakeholders.

Accurately respond to technical questions delivered by clients and maintain detailed notes in customer database, ensuring to escalate request outside scope of responsibility to supervisor

Exercise exceptional customer service skills in an effort to optimize each contact with the client

May 2010 – March 2015 Signuis Communication Mobile, AL

Customer Service Rep/Supervisor

Answered incoming calls and take messages in a timely manner

Dispatched emergency calls to on call technicians

Train new hires on phone system and procedures, Handle Customer Complaints

Calculated Man hours for payroll on excel spreadsheet

Created Schedule for employees for the week, Monitored and scored employee calls

Ran Monthly stats on employees to keep track of their performance

Supervised up to 20 employees

July 2009 – November 2009 Express Staffing Mobile, AL

Customer Service Rep

Answered incoming calls on behalf of major hospitals regarding customer accounts

Taken credit card payments, insurance information, and setup payment arrangements

Made outbound collections calls to customers regarding their hospital account

July 2007 – June 2008 Norton Lilly Ship Services Mobile, AL

Ship Service Revenue Analyst

Provide daily accounting support for Shipping Agencies throughout the USA

Sort and Process revenue from agency invoices

Examine and return incorrect agency invoices to Shipping Agencies

Provide monthly Excel Report to Shipping Agencies of Revenue earned

Provide Weekly Excel Report tracking errors that were sent in by Shipping Agency

November 2006 – July 2007 Sears Teleservice Mobile, AL

Customer Relations Representative

Provide inbound customer support, Processed orders

Giving customer order status with UPS and US Postal Service

Resolving customer complaints and issues in a timely manner

March 2006 – July 2006 Kelly Services Mobile, AL

Check Processor

Answered incoming calls, Processed and mailed checks to insured

Kept track of checks through spreadsheets, Worked in file room

November 2005 – February 2006 Pilot Catastrophe Mobile, AL

Department Manager

Managed the processing of advances and stop payment on hurricane insurance claims

Supervised up to 50 employees

Kept track of employees hours worked

Handle Department of Insurance complaints

Handle Complaints from lawyers, FEMA, and irate customers

September 2005 – November 2005 AL Employment Mobile, AL

Team Lead

Answered incoming calls, Processed advances and stop payment on insurance claims

Supervised up to 50 employees, Kept track of employees hours worked

Special Skills: Microsoft Word, Excel and Outlook References: Available upon Request

Dear Sir or Madam,

I am writing you in hopes to obtain a position in your company. I’m dedicated, customer-focused administrative professional. I can offer significant experience in a self-directed position requiring effective support, secretarial and administrative abilities. I have proven interpersonal, communications and multi-tasking skills. I am an adaptable team player whose willingness to learn and teach newly acquired skills can be a great asset to your company.

My dedication and drive to be the best would be a great asset. I truly believe that performing a service is not an interruption of our work. It is the purpose of it. Also, I believe we are not doing people a favor by serving them but that we exist because of them. Now, I didn’t create these words of wisdom but these are the words I live by.

My cover letter and Resume only highlights my experience but an interview will surely reinforce that I am the right person for a position in your company. I would like to thank you in advance for your consideration.


Rose M. Andrews


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