* ******** **** +961********

PROFESSIONAL EXPERIENCE

Grain & Go S.A.R.L, Beirut, Lebanon

Owner & Manager

Aug. 2018 – present

A new concept shop that sells Organic & Homemade Grains, herbs, spices and much more. Located in the heart of Beirut city opposite to the Famous ABC Mall.

Recruit, hire and train staff.

Maintain a primary focus on customer service.

Complete daily ordering and receiving to achieve correct stock levels.

Adjust product mix, stock levels, and merchandising to achieve revenue goals. AL Afandi Restaurant, Erbil, Iraq

Owner, Operations Manager

Nov. 2013 – Dec. 2016

A new era in restaurants business in IRAQ, a leading authentic Lebanese restaurant, that moved the whole standards of the industry in Iraq.

With a professional team of 120 employees, and an average of 300 guests per day, the restaurant accommodates up to 450 people indoor & outdoor with 11 different seating atmospheres.

The First organic restaurant in Iraq, having its own garden, and using only fresh raw materials.

A success story in the food & beverage field, we achieved probability from month 2.

The restaurant was on international TV’s several times, Video clips and was the word of mouth of every person in Erbil.

Catered Top VIP events & ceremonies, did the opening of several consulates, and companies.

Catered for the CIP lounge in Erbil international airport.

Catered for the private jets and many others.

Managed the budgets.

Promoted and marketed the business.

Oversaw the menus and ensured compliance with licensing, hygiene and health and safety legislation/guidelines. Aram Bar & Mandarina Restaurant (Nobel Hotel), Erbil, Iraq Owner, Operations Manager

Sept. 2010 – Oct. 2013

First 5 star hotel in Erbil

Managed the food and beverage department.

Opened Aram Lobby Bar, operates 24 hours, responsible for room service and lobby service with a significant international menu variety.

First outlet to service Sushi in Erbil

First outlet to serving first real Italian pizza.

Opened Mandarina restaurant, An international Restaurant at breakfast & lunch and a Lebanese restaurant at night.

Mandarina was the first Millstone in the F&B industry in Erbil, in terms of concept, quality & service, and was one of the leading outlets in the country. The Fist 4+ stars restaurant in Erbil.

The restaurant accommodated up to 200 persons, with 2 meeting rooms for conferences & events. MOHANNAD MADI

Beirut, Lebanon

+961********

adn6tg@r.postjobfree.com

MM

2 Mohannad Madi +961********

The Palms beach Hotel & Spa, Salwa, Kuwait

Banquet & Outside Catering Sales Manager Assistant Banquet Manager May 2005 – May 2010

Responsible for:

Banquet & Outside Catering Operations.

Sales reports & forecast.

Sales & Marketing (focused on the Banquet & launching outside catering Facilities).

Promotions & distribution channels.

Maintaining Customer service & satisfaction.

Implementing Loyalty Programs.

Managing & Organizing Events & Conferences.

Wedding Planning and Event Management.

Training New Staff.

Coordinating with different departments.

Paper work (Quotations, Offers, Contracts, Function sheets).

Implementing New Sales System and techniques.

General Sales (Rooms, F& B, Health club).

Le Meridien, Kuwait, Kuwait

Banquet & Outside Catering Sales Manager

Sept. 2004 – Apr. 2005

Responsible for:

Sales reports & forecast.

Sales & Marketing (focused on the Banquet & Outside catering Facilities).

Maintaining Customer service and satisfaction.

Promotions & distribution channels.

Managing & Organizing Events & Conferences.

Rydges Plaza, Dubai, UAE

Banquet Manager

Aug. 2003 – Jan. 2004

Responsible for:

Paperwork.

Roster setting.

Quotations.

Event orders.

Sales forecast.

Sales and Marketing.

Training new staff.

Excellent ability to deal with customer complaints and requests.

Rydges Plaza has four conference rooms & two Banquet halls, which fit around 300 people as a stand up cocktail and around 175 people seated.

3 Mohannad Madi +961********

Blue Mountains Hotel School, Australia

Restaurant and Buffet Manager

Feb. 2003 – July 2003

Gained extensive experience in training first year students on how to apply the professional five star services and behavior with customers.

Various Hotels and Cafés, Gold Coast and Sydney, Australia Various positions within the F&B department

Aug. 2000 – Jan. 2003

EDUCATION

Bachelor of Commerce in International Hotel Management (Diploma awarded by University of New England) Completed at Blue Mountains Hotel School, Australia Advanced Diploma in Hospitality and Tourism Management (awarded by IHTTI Switzerland) Completed at Blue Mountains Hotel School, Australia Diploma in Hotel Management, Blue Mountains Hotel School, Australia Certificate III in Food and Beverage Operations, Blue Mountains Hotel School, Australia COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft Power Point

LANGUAGES

English (excellent native command)

Arabic (Native language)

References Available Upon Request

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