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Business Analyst Salesforce Administrator

Seattle, WA
June 13, 2021

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Jane Yang Data Analysis & Business Analysis

Technical Skills

Salesforce, Microsoft Visual Studio, SharePoint, SQL, MySQL, Minitab, R Studio, SAS Studio, Tableau, Power BI, Python, JIRA, JavaScript Interpersonal Skills

Emphatic, curious, analytical, entrepreneurial, trustworthy, customer support services, love working and exploring with data Work Experience


Salesforce Administrator Aug 2020 – Dec 2020

• Managed Salesforce security, users’ roles, profiles, sharing rules, workflows, and groups

• Built custom reports, dashboards at Einstein Analytics, and troubleshooted production issues

• Created custom objects & fields, workflows at lightning flows & updated through Data Loader

• Maintained record types, fields, formulas, page layouts, validation rules, and installed packages ADVARRA — SEATTLE, WA

Business Analysis & Data Analysis Mar 2020 – May 2020

• Created and maintained project deadlines

• Built reports by using Excel, PivotTables, and SQL Server

• Performed project management with peers and colleagues

• Designed, maintained, interactive dashboards for operational decision-making in Tableau

• Cleaned, extracted, interpreted, and analyzed data into meaningful and actionable information Symetra Financial- BELLEVUE, WA

Business Analysis & Software Test Engineer Intern Jun 2019 – Sep 2019

• Updated databases with SQL Server, Excel, and Access

• Documented, organized, and communicated thoughts and ideas effectively to team

• Created visual dashboards in Excel, Tableau, and Power BI to forecast future business

• Collected, cleansed, and analyzed structured and unstructured data for internal stakeholders

• Saved 25% of storage and increased performance of databases by building new data structures Bellevue College — Bellevue, WA

Mentor Student Center & Global Leader OIE Office Aug 2017 – Dec 2019

• Organized opportunities for students to network by hosting activities

• Answered inquiries about programs and services via email, phone, and in-person

• Performed data entry for students and faculty in Excel, SharePoint, and Office 365

• Assisted students in utilizing campus resources and tailoring to their requirements EDUCATION

Bellevue College, Bellevue WA

Data Analysis B.A., Applied Science 3.82GPA Sep 2017 – Dec 2019 Data Analysis A.A., Applied Science 3.97GPA Jan 2016 – Aug 2017 206-***-**** Jane Yang LinkedIn

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