Shanitra Gordon

*** ****** ******, ******** *****, Va 23462

Cell: 757-***-**** email:adlvb6@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly enthusiastic customer service professional with 6 to 12 years client interface experience. Responsible with excellent communication skills demonstrated by 6 years of experience in healthcare.

SKILLS

Strong organizational skills

Energetic work attitude

Customer Service background

Telecommunication skills

Strong medical ethic

Problem resolution ability

Trained in grooming and bathing

assistance

Problem resolution ability

Trained in grooming and bathing

assistance

Quick problem solver

Extensive medical background

Quick problem solver

Extensive medical background

ACCOMPLISHMENTS

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

Documentation

Documented patients information obtained from intake interviews Patient care

Delivered compassionate care that exceeded hospital requirements Successfully provided quality care to 10-12 patients WORK HISTORY

03/2004 to 04/2007 Cashier/ Customer Service and Cash Office T.J. Maxx & HomeGoods – Virginia Beach, VA

Coded and entered at least 100 invoices each day into the in-house accountingsoftware. Created daily and weekly cash reports for accounting management. Filed and addressed employee complaints in accordance with company policies and government regulations.

05/2007 to 04/2009 Safety Partner

Sentara Norfolk General Hospital – Norfolk, VA

Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. 04/2009 to 02/2013 Customer Service

Lowe's Home Improvement – Virginia Beach, VA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees quarterly

Excelled in exceeding daily credit card applications goals. Generated sales and inventory reports in Excel with data from variety of sources, maintaining a 100% accuracy rate.

11/2013 to 04/2014 Area Cleaner

Children's Hospital of The King's Daughters – Norfolk, VA Cleaning and preparing rooms for patients.

04/2014 to 11/2015 Housekeeping / Laundry

Ramada Virginia Beach Oceanfront – Virginia Beach, VA Cleaning and preparing rooms for guest.

11/2015 to 2018 Housekeeping / Laundry

Atlantic Shores Retirement – Virginia Beach, VA

Cleaning residents apartments.

Cleaning disinfecting hotel rooms/bathrooms provide room with clean bedding and linens dust mop and vacuum/ provides room with soap,lotion, toliet paper,tissue,coffee decaf and regular, black and green tea,cups, sugar packages. Shower gels shampoos and conditioners replace bottles on shower walls. Assure room is clean for guest March 2018 to Current Holiday Inn Express

EDUCATION

High School Diploma:

Frank W. Cox High School - Virginia Beach, VA

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