DHIVYA SRIDHARAN

Mobile : 647-***-**** E-mail: adlejy@r.postjobfree.com

OBJECTIVE: Seeking a challenging career in IT as Software QA Analyst (Automation /Functional)

HIGHLIGHTS

Software professional with 5+ years of IT experience which includes 6 months of Canadian experience in Software Development Testing with 5 years of Functional testing, API Testing, User acceptance testing, Database Testing(ETL) and 1 year of Automation Testing Web-based applications and Mobile-based applications.

TECHNICAL SKILLS

•Languages – Java Selenium Web Driver

•Databases – Oracle, SQL Server, ETL Testing

•Operating systems – Windows, Android, iPhone IOs, Tablet

•Web Tools – Web Service (REST, SOAP WSDL), HTML, Chrome User Agent, Fire Bug

•Other Tools – CRM, SAP

•SDLC Tool – JIRA, Confluence

•Test Management Tools – HP Quality Centre, HP ALM

•Web Service Testing Tool – Parasoft SOA Test Tool, Postman Script, SOAP UI, Firebug

•Testing Automation Tool – Selenium

•Performance Testing Tool – Apache JMeter

•Notification Testing Tools – Email SMTP verifier, Android Notification Manager, PDF& XLS Report analyzer

MANAGEMENT SKILLS

•Experienced Senior QA Lead with Almost 5 years of IT experience in Manlog & Retail and telecom with Offshore & Onshore Team.

•Successfully completed and worked on both Agile methodology and traditional Waterfall project plans.

•Collaborated with clients and business analysts to ensure high-value applications development with End2End flow.

•Effective communication skills and record for coordination between globally located teams with debugging skills and defect triaging.

•Project delivery under stringent timelines and high pressure.

•Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.

•Adept in providing Analytical Support to key business Applications /solutions

•Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.

•Rich experience in translating Business requirements to understandable IT systems requirements and Implementing CMM Methods & Procedures across the organization.

•Good verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences

•Involved in Project Schedule, Project Tracking and Team Management

PROFESSIONAL EXPERIENCE

Projects as Freelancer

Period : Nov 2020 to Till Now

Client : InCanCanada.ca (InCan Immigration and Education Services Inc.,)

Role : Business Analyst/QA Analyst

Responsibilities:

•Involved in Requirement analysis and Test planning and estimates related activities in Scrum.

•Supported End 2 End Testing with Business Owner.

•Manual Testing & API Testing Parasoft SOATest Tool

•Payment Gateway Testing

•Blog Integration Testing

•Chat Integration Testing

•Email Subscription Testing

•QA Triage Meeting involved in bug retrospection and bug statistics.

•JIRA defect Board Creation. To show case Highest, High, Medium, Low category defects.

•Conducted interviews and on boarded new team members.

Period : Nov 2017 to May 2019

Client : CIBC

Role : Image processing officer

Responsibilities:

•Cheque clearing

•Working with ACSS software on money transaction.

•Document composition

•ABM envelope and commercial deposit processing

•ABM cash forecasting

Projects at TechMahindra Canada Feb 2017 – July 2017

Project: AT & T Canada Network

Period: 02/2017 – 07/2017

Client: AT & T Telecom

Role: Senior Test lead

Team Size: 15

Responsibilities:

•UAT and Regression Testing of Web Application.

•Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

•Captured and tested all modifications to proposed functional requirement

•Designed developed and implemented user acceptance testing protocols as the final phase of applications development

•Selenium Hybrid Framework

•Mobile Testing and Device testing of Application.

•Involved in Requirement analysis and Test planning and estimates related activities.

•Closely monitor the issues and gaps in Clear Quest, follow up with the respective teams, and assist in resolving and closing all issues and gaps reported.

•Involved in planning, estimations and execution of the web application and client

•Tracked and reported periodic status of all the Test cases through emails.

•Tracking of Mandatory learning’s proposed by customer, to ensure 100% process compliance

•Involved in Scrum Meetings, Creating JIRA issues, Screen shots of defect scenarios.

•Supported End 2 End Testing with Business Owner.

•QA Triage Meeting involved in bug retrospection and bug statistics.

•JIRA defect Board Creation. To show case Highest, High, Medium, Low category defects.

•Conducted interviews and on boarded new team members.

Achievements:

•Awarded with Wah points for designing Prototype

Projects at Cognizant Dec 2011 – July 2016

Project: Verizon Telecommunication Customer Portal

Period: Sep 2015 – Jul 2016

Client: Verizon Telecommunication, USA

Role: Associate

Responsibilities:

•Working as Onsite Lead customer location had effectively lead a 10 member offshore team.

•Test Driven Development (TDD)

•Handled and lead the UAT of three different projects for Verizon telecommunications.

•Involved in planning, estimations and execution of the projects.

•Worked dynamically with the clients in resource staffing, revenue forecast, invoices and Projections

•Onsite lead by ensuring zero production defects across multiple releases

•Performed System Integration, End-to-End and User Acceptance testing

•Performed data validation testing using SQL queries

•Expert in Regression testing using manual and automated techniques where regression test suite is automated to ensure there is no impact in the existing functionality with the enhancements implemented in a particular Release

•Taken ownership of all the application deliverables, coordinated efficiently with team, client and taken measures to deliver the application on schedule without any issues

•Contributed towards project execution by involving in estimation & task planning

•Used HP – QC and HP – ALM and JIRA for application testing.

•Tracked and reported periodic status of all the projects through Bi weekly decks

Achievements:

•Got Cognizant's Associate of the Month awards for timelines fixing of technical issues in applications and completion of POCs

Project: Digital BAG – BAU Centrica

Period: Feb 2014 – Sep 2015

Client: Centrica, UK

Role: Associate (Test lead), Cognizant

Responsibilities:

•A Module Lead for the British Gas BAG & BAU Business which is a part of Centrica supplies Gas and Electricity to UK business customers from small and medium up to large industrial and commercial organizations.

•Act as a strategic partner between the Business and the IT team to resolve functional and technical issues related to Business applications and review opportunities to leverage new functionality.

•Identify gaps between the current deployment of applications and future requirements. Analyze the requirement for migration and determine the impact to the Business and Integrated systems.

•Schedule sessions with the Business teams to review all the internal requirements gathered. Work intensively with all Business areas to gather all the external requirements and create the Requirements Specification Document.

•Facilitate work group sessions with vendors for requirements, development and testing.

•Develop, track, and report project level status and other performance metrics to appropriate business.

•Closely monitor the issues and gaps in Clear Quest, follow up with the respective teams, and assist in resolving and closing all issues and gaps reported.

•Used Selenium Regression suite to cover Regression Test case for the Application UAT testing.

Project: Slingshot - Centrica

Period: Dec 2011 – Jan 2014

Client: Centrica, UK

Role: Programmer Analyst, Cognizant

Responsibilities:

•Review the test plan, test scripts from offshore, and provide necessary feedback.

•Hold test plan/test scripts walkthrough with the key Business owners and stakeholders and obtain approval on the documents.

•Performance Testing – Testing the performance of all the interfaces developed and modified.

•Conducted regular defect triage meetings with the testing and development team for all the issues/defects identified during testing.

•Review the QA test results with Business and obtain approval on test results.

•Aided Business in their UA testing.

•Prepared, maintained, and constantly published overall metrics for the entire project including development.

•Handled development activities for a critical project like Patient Responsibility apart from handling testing alone

ACHIEVEMENT

•Got Cognizant's Associate of the Month awards for timelines fixing of technical issues in applications and completion of POCs

•Overall team award for the contribution in FAPP UI in Centrica in the year 2012

•Awarded with GEM of the Month in the year 2013 & 2014

EDUCATION

Title of the Degree

Canadian

Equivalency

WES

College/University

Year of Passing

Bachelor’s of Engineering

Bachelor's degree (four years)

ANNA UNIVERSITY

2011

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