Business Consultant
Resume:
Jennine is a highly ambitious hardworking young woman. Her competency is in customer service. Her vibrant personality will help her excel as a good negotiator and support agent when dealing with incoming and outgoing calls, both to potential and existing clients. She has vast experience in administrative and Call Centre duties and is eager to learn and improve herself at any given opportunity.
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PERSONAL INFORMATION
NAME
SURNAME
:
:
JENNINE LEE
KRISHNA
NATIONALITY :
SOUTH AFRICAN
GENDER :
FEMALE
ID NUMBER :
AVAILABILITY :
IMMEDIATE
EXPECTED SALARY
CONTACT DETAILS
:
:
NEGOTIABLE
+27-73-943-**** (EMAIL – adksx5@r.postjobfree.com)
EDUCATION AND QUALIFICATIONS
SECONDARY EDUCATION
GRADE COMPLETED :
Matric (Grade 12)
INSTITUTION / SCHOOL :
Williamhills High School, Gauteng Province, South Africa YEAR
: 2013
SUBJECTS :
• English 1st Language
• Afrikaans 2de Taal
• Mathematical Literacy
• Accounting
• Economics
• Business Studies
• Life Orientation
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COMPUTER PROFICIENCY
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
PERSONAL COMPETENCIES / ATTRIBUTES
• Excellent communication skills (verbal and written)
• Good human relations and interpersonal skills
• Innovative, quality and service orientated person
• Meticulous eye for detail
• Superior relationship and networking ability
• Eloquent, confident and persuasive person
• Self-motivated and reliable person
• Sound judgment and reasoning
• Leadership and supervision skills
• Deadline and outcome driven
EMPLOYMENT HISTORY
COMPANY :
HealthBridge
POSITION HELD :
Business Consultant
PERIOD OF SERVICE :
1 October 2018 – Current
DUTIES AND RESPONSIBILITIES : • Deliver on the desired end-to-end client experience for larger mass market clients.
• Develop strong relationships with providers and unlock our value proposition through high value interactions with them, supported by actionable insights attained through the process of continuously consulting.
• Manage and take full ownership of the allocated client base.
• On-board new clients and train existing clients on new products or process through a combination of face-to-face, telephonic and digital channels.
• Maintain detail records of all client interactions in CRM.
• Collaborate with sales consultants and Key client consultants to grow your region and maintain its profitability.
• Collaborate with sales consultants to ensure fast and sustained conversion of sales to satisfied clients.
• Ensure clients continually experience WOW service, Version Dig. Page 3
COMPANY :
Hippo Advisory Service
POSITION HELD :
Call Centre agent / Broker Consultant
PERIOD OF SERVICE :
1 May 2017 – 31 August 2018
DUTIES AND RESPONSIBILITIES : Operational / Technical / Financial Results:
• Growing client base of the company by achieving agreed closing ratios
• Achieving quality targets in compliance with relevant quality procedures (SQD)
• Extending correct premiums and cover to clients by capturing information according to quality standards
• Personal Competence Results
• Ensure effective updating of own knowledge (systems, processes etc)
• Contribute to optimizing work practices and procedures
• Effectively build and maintain relationships with colleagues, service providers and clients
• Provide an efficient and quality service to client on contact valuing client retention
• Provide detailed, comprehensive and accurate information so that clients can make informed decisions about present and possible risk
COMPANY :
Mi-Way Insurance Provider
POSITION HELD :
Call Centre agent / Sales Consultant
PERIOD OF SERVICE :
1 June 2016 – April 2017
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DUTIES AND RESPONSIBILITIES : • Liaising with customers with regards to pre/post sale services
• Administrative work
• Working as part of the sales team providing excellent customer service
• In-depth knowledge of services offered. Consulting clients with regards to product matching.
• Building and sustaining a strong customer network
• Having a team meeting an sharing best practice ideas with colleagues
• Adherence to all Company policies and procedures COMPANY :
Auto&General - Telesure (1Life)
POSITION HELD :
Call Centre agent / Sales Consultant
PERIOD OF SERVICE :
August 2015 – November 2015
DUTIES AND RESPONSIBILITIES : • Willing to approach customers and close a sale
• Administrative work
• Data capturing
• Working as part of the sales team providing excellent customer service
• Excellent product knowledge
• Building a great rapport with customer
• Having a team meeting an sharing best practice ideas with colleagues
• Adherence to all Company policies and procedures COMPANY :
Planet Fitness
POSITION HELD :
Call Centre agent / System Administrator / Team Leader PERIOD OF SERVICE :
October 2014 – July 2015
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DUTIES AND RESPONSIBILITIES : • Customer relations
• Administrative work
• Data capturing
• Cancellation processing
• Attending to incoming and outgoing calls
• Retentions
COMPANY : EOH – Sentech / GEMS
POSITION HELD : Call Centre agent
PERIOD OF SERVICE : August 2014 – October 2014
DUTIES AND RESPONSIBILITIES • Customer Care
• Inbound calls
• Data Capturing
• Administrative work
REASONS FOR LEAVING : Better opportunities and growth COMPANY : Rajen Naidoo INC.
POSITION HELD : Administration PA
PERIOD OF SERVICE : January 2014 – July 2014
DUTIES AND RESPONSIBILITIES • Filling
• Drafting letters
• Handling Petty Cash
• Scheduling appointments
REASONS FOR LEAVING : Growth and experience
REFERENCES
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Ismail Moloi
Candidate attorney
Rajen Naidoo INC.
Tel: 082-***-****
Joladie Crowley
Call Centre Manager
Tel: 072-***-****
Lyuette Heubner
Manager
EOH
Tel: 084-***-****
Most recent employment
- Hippo Advisory Service
Kumarin Moodley
Contact this candidate