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Executive Assistant Office

PH Plaza Verona, Panama, Panama
30000 annual
March 09, 2021

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Cédula: *-***-*** Albrook, Ville Di Firenze, Calle 5ta, No. 94

Birth Date: November 18, 1974. Teléfono: 260-1030 / 6572-1089 Email:

F A B I O L A D E L C. J E N K I N S D E H O Y O S Curriculum Vitae

A bilingual Professional with ten years of well rounded experience as Executive Assistant and Project Specialist to the Smithsonian Tropical Research Institute, Executive Assistant to Supply Chain Vice presidency of a Multinational Beverage Company (SabMiller) With Excellent interpersonal, organized and multitasking skills. Logistics oriented person with Project management skills. Customer service champion in the airline industry, excellent communication and problem solving skills and with ability to work well in a fast-paced environment. EXPERIENCE

Smithsonian Tropical Research Institute (STRI)

Executive Assistant to the Office of the Director

Provide project management support to deliver projects within established budget and time

Effectively partnered with different departments across the organization for project development and delivery

Disseminate project information and serve as active participant in project- related work groups and committees.

Worked in conjunction with Deputy Director, for the acquisition of 24 units of dwellings from the Government of Panama.

Development of SOW, for Purchase Orders and Procurement Contracts for different projects

Other administrative duties, such as Management of calendars, travel planning and coordination, meeting coordination, Performance appraisal Management

Project management support for Master Planning revision and execution

Project management support for the Interdisciplinary Facilities Team Meeting


Administrative Assistant to the Associate Director for Finance and Administration, and Director Emeritus

Oct 2008 – Feb. 2011

Responsible for Travel arrangements, as well as ground transportation and logistics at destination point, using Concur ( Federal software for all official travel arrangements)

Registry of payments and expenses in ERP (People Soft)

Administrative support in setting up purchase orders and other services Cédula: 8-493-292 Albrook, Ville Di Firenze, Calle 5ta, No. 94 Birth Date: November 18, 1974. Teléfono: 260-1030 / 6572-1089 Email:

Cervecería Nacional / SABMiller- Panamá

Assistant to the Supply Chain Vice-President

May 2007 – September 2008

Served as PA to the Supply Chain Vice-President

Special Event organization (Workshops, Forums, etc. at off-site locations)

Travel logistics and arrangements for senior regional leaders

Office Assistant-Legal and Integration Department

September 2006 - May 2007

Served as PA to the Legal Director

Responsible for processing and follow up of visa petition and work permit for SABMiller EXPATs

Responsible for processing temporary visitor’s visa for international leaders of SABMiller and other subsidiary international companies.

Responsible for posting Legal Department expenses.

Translation of some minor legal documents

Registration of assets and equipment for confidential projects during the integration stage.

Responsible for meeting organization and travel coordination for executives from different departments within the organization.

Continental Airlines - Panamá

Baggage Department Agent

August 2002 - March 2006

Responsible for providing outstanding customer service in the Baggage Department, in order to maintain the quality service Continental Airlines (now United Airlines) is well known for.

Developed and implemented internal procedures for the correct control and processing of baggage handling.

Responsible for local claim settlement when applicable, and customer compensation.

Control and management of the Station’s measurable goals.

Airport Sales Agent / International Ticketing

August 1996 - May 2002

Customer processing for international travel documentation.

Gate Management.

Handling of disrupted and oversold customers.

Handling of diverted flights in terms of cancellations and weather. Cédula: 8-493-292 Albrook, Ville Di Firenze, Calle 5ta, No. 94 Birth Date: November 18, 1974. Teléfono: 260-1030 / 6572-1089 Email:

Oversaw flight dining and catering orders

Transferred to El Salvador, San Salvador station for Customer Service reorganization and implementation of new Customer Processing procedures. EDUCATION,



2015 – Universidad Interamericana de Panamá – UIP

Maestría en Administración de Proyectos (Project Management) 1998- Universidad Santa Maria La Antigua Panamá

Bachelor Degree in Travel & Tourism Management.

Other trainings

American Airlines SABRE System Training – Panama.

Achieving Good Customer Service Training – Newark, NJ.

International Ticketing Processing I & II – Houston, TX.

Customer Service Recovery – Newark, NJ.

World Tracer System for Baggage Handling – Mexico D. F, MX.

Handling Customer with Disabilities – Newark, NJ.

Dangerous Goods Handling (recurrent every year) – Panama, PA.

Protocolo y Etiqueta Social – Panama, PA.

Microsoft Office – Panama, PA.

Realtor certification (not licensed) – Panamá, PA.

ERP- Financials (Introduction to SI ERP Financials)

Management Skills for Assistants Workshop – Panama.

Fund Management

Concur (US Federal Travel Tool)

El Poder de la Imagen y el Arte de la Presentación en Público - Panamá

Procurement Policies and procedures

Purchasing Intellectual Property Training

Developing Work Statements - Panama, PA.

RMS/PoS Training

Cédula: 8-493-292 Albrook, Ville Di Firenze, Calle 5ta, No. 94 Birth Date: November 18, 1974. Teléfono: 260-1030 / 6572-1089 Email:



Fluent in both, English and Spanish (spoken and written)

Problem solving skills

Organizational skills

Knowledgeable in SAP

Knowledgeable in ERP/Oracle

Knowledgeable in MS-Office

Dynamic and fast learner



Carlos Dixon Tel: 260-5437 RidePanama eMail: Renato Muñóz Tel: 6675-2110

Autoridad Nal.Inov. Gub eMail: Ricardo Fonseca Tel: 276-2194 ACP- Ing. y Admin. Proyectos eMail: Xenia Saavedra Tel 6612-4077

Sponsored Proj. ADSA eMail:

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