Forward-thinking leader dedicated to giving staff the tools to help improve customer’s satisfaction. Skilled at training, monitoring and managing exceptional team’s performance. Desiring to bring knowledge and abilities to a new position with room for career advancement.
Skills & Abilities
Policies and procedures implementation
Personnel training and development
Superior communication skills
TARGET CORPORATION, TIFTON, GA
Operations Manager JUNE 2019 – CURRENT
Foster a safety first environment by utilizing/enforce companies best practices and coaching team members on behaviors that were not within company standards of safety.
Manage team members to ensure optimal productivity by providing coaching techniques/approaches to encourage team members toward continuous improvement.
Maintained performance and budget goals with real time observations and specific, constructive and actionable feedback.
Innovatively thinking to streamline new approaches to process and methods through researching root causes.
ELEAD1ONE, VALDOSTA, GA
Operations Manager MAY 2013 – CURRENT
Manage Customer Service Representative and Team Leaders campaign specialists to ensure productivity.
Manage Team Leaders to ensure optimal productivity and providing coaching techniques/approaches to encourage team members towards improvement.
Use weekly reports and performance data to assess, optimize and elevate operations to meet current and expected demands of clients.
Streamline operational efficiencies by observing new hire interviews and assisting management with employment decisions.
New Hire Trainer JUNE 2010 – MAY 2013
Created new and improved strategies for teaching employees in order to maximize understanding and interest in the process.
Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
Performed continuous evaluations of employee techniques and implemented corrective actions.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
UNITED STATES NAVY
Aircraft Handler JUNE 2005 – JUNE 2010
Supervises the movement, spotting, and securing of aircraft and equipment ashore and afloat.
Performs crash rescue, firefighting, crash removal, and damage control duties in connection with launching and recovery of aircraft.