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Sales Executive Customer Care

Garner, NC
December 14, 2020

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**/**/****-**/**/**** Affordable Care Dentures & Implants Morrisville, NC

Patient Services Representative

Assist customers via phone, email within a call center environment regarding dentures, implants, extractions and various services in the dental industry. Setting up appointments, provide prices, promotions, discounts and any information the customer needs to feel comfortable.

10/28/2019-01/17/2020 Continuum Global Solutions Cary, NC

Customer Care Associate I

Working with customers accounts to choose the correct medication they request based off their insurance policy. Enter in the correct delivery address, contact information and any request they are asking of. After all information is verified or corrected, I download the order and it is then set up for delivery on the exact date requested.

07/2019-10/10/2019 MetLife Cary, NC

Disconnect & Reconnect Technician (Part-Time / Temporary)

Working with several Technicians to relocate computer systems from one location to an assigned area. Disconnecting all docking stations, keyboards, mouse, webcams, phones, headsets & whatever else the employee has at that station unless it is notated not to move. Once it is at the designated location, the reconnect process takes place. Q&A is then tested to make sure everything is working properly.

05/2019-07/2019 Chatham Forest Townhomes & Apartments Cary, NC

Grounds Keeper /Maintenance Technician

Daily walking around property to gather debris and trash. Sanitation of laundry rooms. Cleaning stairways and breezeways and walkways. Keeping office area clean along with restrooms and kitchen area. Moving old appliances, countertops, cabinets and whatever is not usable out of units and bring in and install new equipment for the units.

07/2018-04/2019 Car Computer Exchange Cary, NC

Customer Service Representative/Sales Executive/Tech Support Representative (LAID OFF)

Taking phone calls from current customers and potential customers regards to buying an engine control module (ECM) or transmission control module (TCM) or having their unit repaired. Promoting our service for sales and the cost of our units and services. I answer customer questions about the time frame of their unit being completed and delivered. Answering tech questions about what could cause a vehicle to have these issues and which unit the correct decision to fix the issue.

01/2018-04/2018 Mercury Z LLC. Cary, NC

Dispatcher/CSR (Temporary)

Spoke with various technicians in the field regarding specific work that the customer requested by a determined deadline. Advised of all information that was unknown by the field tech. Also stayed in contacted customers regarding any change in dates, location, or work to be performed.

08/2017-12/2017 Global Operations Management Inc. Raleigh, NC

Appointment Setter/Dispatcher (Temporary)

I called various suppliers who had orders that we were able to load on based on the drivers we had in various locations or were open to travel to make the run for Global. Negotiated prices for the company and the driver. As a dispatcher, I would contact various drivers to make sure they had the correct hauling vehicle and were able to get to the location and deliver on time.

04/2017-08/2017 Harbortouch Morrisville, NC

Retention Specialist (Temporary)

As a Retention Specialist I would call current customers who were in the process of trying to end their contract with us and give them great options to remain with us or prior customers who already ended their contract and give them great options to come back with us. Constant communication with customers and co-workers maintaining professionalism.

10/2015-04/2016 Courier Net Morrisville, NC



Dispatching high volume of orders promptly as they come into the portal.

Schedule pick-ups from clients and vendors. Maintain and update electronic portals with information pertaining to orders. Using COPS and Datatrac to coordinate driver’s routes.

We also used SAP and Oracle to keep the clients invoices current.

02/2015-10/2015 Complete Property Restoration Cary, NC

Bidding Estimator/Dispatcher

The main focus of my responsibilities were to effectively estimate bids to submit to clients for work to be completed on foreclosed properties for the upkeep and potential sale of the property. Monitored daily workflow to ensure that functions of contractors are completed within allowable timeframes. Ensured accurate and timely review of properties and determine services needed to preserve property condition. Update clients on the responses for the work completion. Quality Control and reviewed photos to ensure that contractors pictured all the work requested. Submitted the photos to clients. I also assigned work orders to the contractors in the field through UPAMS, email or direct calling while I also used oracle to update invoices. Invoiced clients of work

completed and paid contractors. Dispatched contractors to the property address and all information on work order.

07/2014-01/2015 Verizon Business Cary, NC

Admin PC Tech Support (Temporary)

Migration of laptops and desktops from Windows XP to Windows 7 for in-house employees. I also kept accurate information in the database as far as serial numbers and customer information. I would use SAP for updating employee information. As well as processing paperwork for upgrades. Packaged and shipped all allocated equipment.

06/2012-07/2014 Custom Communications Garner, NC

Dispatcher/Technical Support Specialist/Customer Service Specialist (LAID OFF)

Handled calls from DISH Network customers and provided troubleshooting on equipment and systems. Dispatching technicians to emergency calls and assisting in locating customer homes. Responded to technicians in the field in regards to closing completed jobs such as trouble calls, new installs, and upgrades. Allocated equipment. Cross-Trained in sales, oracle and SAP that helped make that new phase of the company successful. I also Cross-Trained as a field technician observing situations in the field.

03/2011-05/2012 Reliable Loan Mortgage LLC. Garner NC

Mortgage Loan Processor/Collections

Processed a high volume of conventional and FHA residential mortgages. Determined loan limits on loan applications. Resolved appraisal disputes, executed closing actions to ensure timely and effective closing process. Maintained a high level of customer services by being proactive in communication with customers, banking center associates and realtors. Collections of dues from clients.

01/2005-01/2011 Misys Healthcare Systems Raleigh NC

Collections Specialist /Accounts Receivable Associate

Collected and processed invoices at 30/60/90/120 for payment. Skip-trace accounts in a call center environment. Collected over 90% of receivables per month. Developed a faster and more economical program and process for reconciliation using oracle. I contributed to the organization by cross training in accounts payables and became evaluated with additional skills.


03/1997-07/2003 MCI World Com Cary NC

Fiber Optic Locator Supervisor/ Dispatcher Specialist (LAID OFF)

Responsible for supervising and training of 20 plus employees. Completed various courses to enhance my skills and received certificates upon completion. Evaluated employees on performance. Also used SAP and oracle that developed a training curriculum for all new hires that cut cost and increase performance throughout the department. Answered and placed phone calls to field technicians to have them go to dig sites to mark off areas where our fiber optics lines were located. Dispatched technicians to exact location of dig sites. Cross-trained and worked as a dig safe technician marking off all areas as well as being on-site for any construction, paving, or landscaping taking place aerial or underground in the vicinity of fiber optic lines.

References Available Upon Request

Education: W.G. Enloe High School / Raleigh, NC / Graduation Date-1988

Winston-Salem State University / Winston-Salem, NC / Associates Degree-1991

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