Christine Deuss

**** *. ********** ****

Pahrump, NV 89048

860-***-****

adi2yf@r.postjobfree.com

Profile:

Accomplished customer support and systems manager. Successful in developing working relationships with internal and external customers. Proficient content developer and training instructor. Focused on Achieving Competitive Excellence. Experience: Pratt & Whitney, East Hartford, CT

Digital Quality Systems manager

10/1/2018 to 10/15/2020

Streamline business processes & tools

Supported/Troubleshoot Quality system issues

Created training in several formats & deliveries

Delivered instructor led training in person and using web based conferencing tools

Pratt & Whitney, East Hartford, CT

Customer Services Manager, Engineering Services

03/01/2015 to 09/30/2018

Managed externally facing customer portal

Customer Service

Collaborate with various departments to enhance

applications

Manage vendors who support external portal help queue

Created portal training material in various formats

Project Management

Created standard work documentation

International Aero Engines (IAE integration into P&W) ITC Licensing Specialist

1/01/2014 to 2/28/2015

Created and implemented training for ITAR &

Commercial licenses

Created, trained, and implemented Sight Control & Visitor Control plans.

Created ITC webpage for IAE

Pratt & Whitney, East Hartford, CT

Customer Services Manager, Engineering Services

9/01/2011 to 12/31/2013

Managed externally facing customer portal

Created portal training material in various formats

Project Management

Collaborate with various departments to enhance portal applications

Manage vendors

Customer service manager (internal/external)

UTC Corporation, Farmington, CT

Sr. Business Consultant

1/01/08 to 8/31/2011

Create internal Portal training material

Conduct instructor led Portal training

SharePoint training management for all business units

Project Management

Manage Portal help desk queue

Sikorsky Aircraft Corporation, Stratford, CT 06615 Quality Department, Senior Administration Analyst, 11/05 to 12/31/07

Develop & implement training courses for a department of 700 employees

Created Access databases to organize/analyze

department budget and training requirements

Financial planning to track and analyze expenses for employee scholarship program, IT, and training

HR Functions

Create PowerPoint’s for executive level events

Sikorsky Aircraft Corporation, Stratford, CT 06615 Export License Contract Management, 8/2002 to 11/2005

Create/Submit licenses from U.S. Government enabling Sikorsky to enter into agreements with other countries for the sale of Technical Information and Manufacturing know-how

Determine if license was available for the transport of Hardware (Helicopters & components) to foreign countries.

Approved/Rejected material, information or technical know- how exportable by law and ensured Sikorsky has the proper licenses for such exports.

Otis Elevator Company, Shelton, CT 06484

Administration 10/1996 to 8/2002

Coordinated the distribution and maintenance of vehicle fleet

Accountable for all Safety records for mechanics, office personnel, warehouse, and safety equipment.

Recorded and tracked procedures completed for routine maintenance and repair work.

Education: Albertus Magnus College, New Haven, CT

Master of Business Administrations, 05/2006

GPA 3.97

Albertus Magnus College, New Haven, CT

Master of Business Science, 07/2005

GPA 3.97

Quinnipiac University, Hamden, CT

Bachelor of Science in Computer Information Systems, 12/2002

GPA 3.41

Software Apps: Articulate, Camtasia, Captivate, HTML, Microsoft Office Suite, Photoshop, SAP, SharePoint, Solumina

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