MEKUANINT (Mek) TAYE

*** **** ***. **. ******** Heights, MN 55421

612-***-****

adi0iv@r.postjobfree.com

Office & Administrative

Customer Focused Accurate Team Player Professional Manner

Highly focused and dependable Office & Administrative

with excellent customer service and cash management records. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Able to work well independently with little to no supervision or in coordination with a co-worker and other office staff. Work quickly, accurately, and independently in a fast-paced environment

SKILLS/CERTIFICATIONS

Selection interviewing in TCF BANK

Business writing clear sentences in TCF BANK

Team Strategies in TCF BANK

Microsoft Word, Excel, PowerPoint, e-mail, Internet

BSA Training in TCF Bank

Carrier Management /Certificate in TCF Bank

Seven Habits /certificate in TCF Bank

Retention Strategies in TCF BANK

WORKING EXPERIENCE

ASSISTANCE MANAGER BENSON PARKING 04/2017- present

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team

Assist manager in tracking production, assigning work, and assessing team workload

Answering questions customers regarding directions, events, building locations, and parking policies.

Scan, copay, and print all daily reports. Also, entr numeric data in our system

Respond to customer inquiries via telephone, in person, and/or in writing within the operating procedures. Coaching the attendant and cashiers, make sure all are working well and focusing on the jobs, make sure employees are in the schedule, etc.

Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. Inspecting and assessing lots for maintenance issues, installing signs, signposts, and meter posts.

Assist in the collection and security of all monies received through parking cashiers, multi-space Boxes,

Assist other employees in resolving problems with customers

Maintain order in the assigned lot

Schedule and supervise employees

Complete daily inspections of lot and complete required documentation

Coordinate events with proper staffing, signage, rates, etc

control all daily cash and deposit to the bank

Answer all customer's question based on company policies and procedures, etc.

Supervisor 01/2015 – 04/2017

ABM (City of Minneapolis Parking Services) Minneapolis, MN

Assist manager in supervision and staffing of full-time and part-time employees\

Perform cash handling, including the processing of payments, validating cashier transactions, processing refund

Assist manager in training the staff on inefficient parking operation

Communicate and coordinate event schedules and information with staff

Contact manager if issues arise

Coordinate with managers to ensure accurate scheduling of staff

Assist in the operation of daily business demands to provide excellent customer service

Help attendant and cashiers in four ramps

Help customers by phone and face-to-face service with a wide variety of clientele

work with a team member as well as individually

work on multiple tasks fast-paced environment

interview and train new employee

Supervisor 05/2014 – 01/2015

Valley Oasis Special Transportation Service, LLC Minneapolis, MN

Perform all vehicle operator safety evaluation ride checks, observation of operators while making their runs, and prescribes the necessary retraining; maintain radio and telephone contact with transit vehicle operators

Respond to service problems including rerouting, accidents, and incidents with the goal of restoration of interrupted service

Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation

Inform appropriate supervisory personnel regarding operational problems and coordinate efforts toward their resolution

Maintain routine records and perform a variety of clerical work activity related to the property operation

Maintain confidentiality of all information

Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents

Contract Employee 01/2014 – 04/2014

Center Point Energy Customer Interconnection Minneapolis, MN

Verify, qualify, process, and record rebates in SAP to ensure that program and regulatory requirements are met

Generate and distribute reports on rebate or conservation program activity for program evaluation on a monthly, and as-needed basis to meet corporate and regulatory requirements

Carry out administrative duties including but not limited to, mailing requested information, copying, scanning, and faxing

Generate and mail correspondence to customers and dealers for Conservation Improvement Programs

Verify and qualify a high volume of rebate requests by checking for application completeness, proof of installation, installation location, and equipment eligibility through reference materials

Identify missing/incorrect documentation in loan packages/files and seek solutions to problems uncovered in the review

Loan Doc Specialist 2 4/2013 – 08/2013

Wells Fargo Home Mortgage Minneapolis, MN

Maintain insurance on loan files, follow up on final documents to complete the file, and release complete files in a timely fashion

Understand and comply with industry regulations, maintaining customer confidence by keeping client information confidential

Ensure all customer information is accurate

Maintain daily records of shipments and invoices to see what products need to be replenished, and recommend additional supplies for the departments to the manager

Work well with other team members, communicate effectively, and maintain an organized workspace

Resolve complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents

Responsible for imaging and reviewing commercial and consumer loan files to ensure the loan packages are complete, documentation and collateral records are accurate, and documents have proper signatures all following bank and regulatory policies

Receptionist/Office Assistant 09/2011 – 04/2013

Gabanna and Association St. Paul, MN

Calculate monthly demand for materials and place orders as necessary

Answer phone calls and transfer to the correct employee

Help customers with good hospitality when they visit the office

Verify addresses for mailings, and process outgoing mail

Create, scan, and print multiple kinds of letters and documents, and address them to the appropriate parties

Operation Specialist I (ATM Operation) 01/2006 – 4/2011

TCF Bank Minneapolis, MN

Complete required documentation including cash letters, balance sheets, and transmittal.

Print daily work pulls from the database to be distributed to team members on the production floor

Ensure all customer information is accurate.

scan, copying, and imaging all documents before it goes to other departments

Enter accurate data and information from bundle ticker for deposit balancing (2,000+ checks/day).

Set up and run Pitney Bowes DM 1000 and performed quality control on all mail before departure

Print required reports and tags, analyzed current jobs, and inserted tray tags.

Communicate with both internal and/or external customers on more complex issues

Process members’ requests with no more than two errors per month

Demonstrates the highest level of professionalism while interacting with members and co-workers.

EDUCATION

Marketing Diploma – University of Addis Ababa – Addis Ababa, Ethiopia

Diploma – Minneapolis Public Schools, Adult Basic Education Program, Lehmann Center – Minneapolis, MN

Certification -completed from JOHNS HOPKINS UNIVERSITY-COVID-19 TRAINING

Certification:- IT fundamental training @ Minneapolis Urban leag

Certification of Completion :-ComPTIA ITF

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