OBINNA UGORJI

*** ****** **, ******, ** S*R *X*

Email; adi0cu@r.postjobfree.com

Telephone; +1-306-***-****

Educational Background

Diploma, Electrical Engineering Technology (Co-operative Education Program)

Saskatchewan Polytechnic, Moose Jaw, Sept 2016-Aug 2020

Swintec Computer Institute Jun 2003-Jun2005

Diploma in Computer Systems Engineering

Achievements

A Member of the Society of Exploration Geophysicist (SEG)

Student member of the Institute of Electrical and Electronics Engineers (IEEE)

Student member of the Saskatchewan Applied Science Technologists and Technicians (SASTT)

A member of Nigerian Institute of Safety Professionals HSE (Level 2)

Skills & Safety Tickets

Conversant with C++ and python programming language

Proficient in remote desktop sharing and support

Computer maintenance and software installation

Knowledge of Microsoft Office Suite, TeamViewer, Multism, AutoCAD, EnerVista 745, ArcGIS, LVDAC-EMS and Siemens TIA V11 and sysinfo

Excellent data gathering, analysis, research skills, technical report writing, and documentation skills

Proficient in Apple OS X, Microsoft OS and Microsoft applications

PLC programming using Siemens TIA V11 software

Full class 5 driver’s license, First Aid CPR C and AED, (AB and BC), Enform H2S Alive Certified, Workplace Hazardous Material Information System

Familiar with circuit schematics and the troubleshooting involved

Knowledge of Canadian electrical codes, schematics, and designs related to overhead and underground distribution construction

Experienced in remote desktop assistance using sysinfo and team viewer

Strong mechanical aptitude and proficient in the use of hand and power tools

Working knowledge of Microsoft Active Directory and GPO

Knowledgeable in working with Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 and Apple OS X

WORK EXPERIENCE

Government of Saskatchewan

Ministry of Central Services Sept 2018-Mar 2020

Service Desk Agent

Provide front line IT support (Tier 1 Support) in an Enterprise wide network that encompasses of end user workstations and web site access

Receive, log, monitor, and process incident and problem records

Coordinate with client, to deliver, configure, test end-user computing hardware, software and peripherals such as mobile devices, tablets and printers as part of ITO’s Service Request process and established ITO standards

Diagnose technical incidents (delays, malfunctions and errors) and perform problem identification and root cause analysis in order to provide workarounds or solutions within agreed Service Levels

Provide IT support for Windows Operating systems like XP,7,2000,8,10 and Mac OS with accordance to ITO standards

Respond to incoming phone calls/emails and be responsible for the initial problem solving of all desktop, server and network related incidents relating to desktop, server, and network problems

Identify and support all issues that arise on the workstations and peripherals in order to determine the cause and provide a workable solution in a reasonable timeframe

Knowledge of TCP/IP and other network devices such as switches and routers.

Utilize the VPN network for remote user support and troubleshooting

Perform password resets, account unlocks, checking permissions and folder structures using Active directory

CON Engineering Nigeria limited Feb 2018-Apr 2018

Field Electrical Engineering Technologist (Co-op student)

Perform detailed calculations to compute and establish installation standards and specifications

Assist in line stringing

Troubleshoot electrical malfunction, using test instruments

Assist project managers with design and drafting support

Speed-Dial Communications Jan 2015- Feb 2016

Field support technician

Install, repair and maintain Telus’ advanced Fiber and Copper Network

Able to work independently and offer assistance if required to fellow technicians

Troubleshoot complex telecommunications issues using training, tools and equipment provided

Adhere to Health & Safety Policies

Dewsat Communications Jun 2006 -Dec 2014

Mbari road, Owerri, Imo State

Cable and satellite dish installation

Onsite Ethernet Troubleshooting and internet network connection

Hardware repairs and software installations to ensure connectivity

Apple OS X and Microsoft OS installation

Computer software installations and hardware repairs

REFERENCES

Shanta Shakya, P. Eng.

Saskatchewan Polytechnic, Moose Jaw Campus

Department of Electrical Engineering Technology adi0cu@r.postjobfree.com

+1-306-***-****

Stanley C. Mbama

City of Regina

adi0cu@r.postjobfree.com

+1-306-***-****

Contact this candidate