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Desktop Support Service Representative

Location:
Pontiac, MI
Posted:
November 26, 2020

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Resume:

Contact

313-***-**** (Mobile)

adh5r0@r.postjobfree.com

www.linkedin.com/in/

jamesmitchell3rd (LinkedIn)

Top Skills

Microsoft Office

Administration

Access

Certifications

CompTia Networking

JAMES MITCHELL, MSIT

Information Technology Field Service Technician at McLaren Hospital

Detroit Metropolitan Area

Summary

Experienced in administration, management, system analysis, and information technology.

Specialties: Support, Digital Advertisement, Networks, Help-desk, Customer Support, Administration, Management, Supervision, Testing, Project Management, Data Entry, Programming, Research, System Analysis, and Technology.

Experience

NSC Global

Information Technology Specialist

May 2019 - Present (1 year 7 months)

Pontiac Michigan

• Windows 7, 10

• Windows Migrations

• SCCM

• Imaging and Deployment

• Active Directory

• MS Office 365

• Network Troubleshooting

• Hardware Break/Fix

• Software Installation

• Cisco VoIP

• VPN Setup

Barrister Global Services Network

Technician

October 2015 - Present (5 years 2 months)

• Service and Solved technical issues with computers, mobility, and network systems

Cognizant

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Senior Process Executive

June 2018 - May 2019 (1 year)

Farmington Hills

• Support Google applications: Google Ad and Google Analytics

• Google Ads & Google Analytics certified

• Support Digital Advertising

BCforward

Technical Support - Hewlett-Packard Enterprise

June 2016 - June 2017 (1 year 1 month)

Pontiac Michigan

• Executed and analyzed incoming calls for the GM Techline account

• Validates customers entitlements, log and route cases through a call center

• Monitor service events through completion for compliance

• Develops and manages customer request and feedbacks

• Solved technical issues with computers and mobility, and network systems Aerotek

Customer Service Representative - Consusmer Credit Service December 2015 - June 2016 (7 months)

Troy, Michigan

• Pre-qualify customers for personnel loans. Data entry and customer service. Alcohol Drug Administrative Monitoring Inc. (ADAM) Drug & Alcohol Testing Technician

February 2014 - November 2015 (1 year 10 months)

Waterford, Michigan

• Utilize various testing methods for the detection of drugs and alcohol

• Help desk, data entry and networking in a small office and LAN The Brickman Group

Environmental Specialist

July 2013 - February 2014 (8 months)

Pontiac, Michigan

• Service customers by caring for lawns or garden environments, indoors and outdoors

Family Dollar

Customer Service Representative

September 2012 - January 2013 (5 months)

Pontiac, Michigan

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• Service Customers

• Trouble shoot and repair network issues

• Maintain Stock

• Management Training

Hewlett-Packard

Technical Support

February 2012 - July 2012 (6 months)

Pontiac, Michigan

• Executed and analyzed incoming calls for the Procter & Gamble account

• Validates customers entitlements, log and route cases through a call center

• Monitor service events through completion for compliance

• Develops and manages customer request and feed back

• Solved technical issues with computers and mobility, and network systems The Noonan Group

Quality Aanalysis Specialist

January 2003 - May 2010 (7 years 5 months)

Troy,Michgan

• Created a SQL data base using script to input and output data

• Worked in a small office network, keeping all computers software and hardware updated

• Coordinate delivery of various types of products with administration over an UNIX mainframe

• Assured quality control of various General Motors products using specialized computer testing equipment

• Worked as a liaison at General Motors Lake Orion Assembly Plant Pinkerton Security

Security Supervisor

January 1993 - January 2003 (10 years 1 month)

• Supervised a help desk

• Managed twenty employees as a Security Supervisor

• Created the schedule of all employees using Microsoft Office

• Maintained the control of all keyed access

United States Marine Corps

Administration Clerk

January 1989 - January 1993 (4 years 1 month)

San Diego, California

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• Operated in a help desk environment

• Performed Recruiter’s Duty and processed incoming recruits

• Worked at Head Quarters Marine Corp and the Pentagon US Army

Mechcanic/Clerk

January 1987 - January 1989 (2 years 1 month)

Vilseck, W.Germany

• Maintained ordering of various parts for Army vehicles over an UNIX operating system

Education

Colorado Technical University

Master's Degree, Information Technology - Concentration in Project Management/Network Security · (2015 - 2016)

New Horizons Computer Learning Centers – Great Lakes CCNA · (2014)

Colorado Technical University

Bachelor's Degree, Computer Science with Concentration in Network Security · (2008 - 2013)

Pontiac Northern

Colorado Technical University

· (2008 - 2019)

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