Contact
313-***-**** (Mobile)
adh5r0@r.postjobfree.com
www.linkedin.com/in/
jamesmitchell3rd (LinkedIn)
Top Skills
Microsoft Office
Administration
Access
Certifications
CompTia Networking
JAMES MITCHELL, MSIT
Information Technology Field Service Technician at McLaren Hospital
Detroit Metropolitan Area
Summary
Experienced in administration, management, system analysis, and information technology.
Specialties: Support, Digital Advertisement, Networks, Help-desk, Customer Support, Administration, Management, Supervision, Testing, Project Management, Data Entry, Programming, Research, System Analysis, and Technology.
Experience
NSC Global
Information Technology Specialist
May 2019 - Present (1 year 7 months)
Pontiac Michigan
• Windows 7, 10
• Windows Migrations
• SCCM
• Imaging and Deployment
• Active Directory
• MS Office 365
• Network Troubleshooting
• Hardware Break/Fix
• Software Installation
• Cisco VoIP
• VPN Setup
Barrister Global Services Network
Technician
October 2015 - Present (5 years 2 months)
• Service and Solved technical issues with computers, mobility, and network systems
Cognizant
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Senior Process Executive
June 2018 - May 2019 (1 year)
Farmington Hills
• Support Google applications: Google Ad and Google Analytics
• Google Ads & Google Analytics certified
• Support Digital Advertising
BCforward
Technical Support - Hewlett-Packard Enterprise
June 2016 - June 2017 (1 year 1 month)
Pontiac Michigan
• Executed and analyzed incoming calls for the GM Techline account
• Validates customers entitlements, log and route cases through a call center
• Monitor service events through completion for compliance
• Develops and manages customer request and feedbacks
• Solved technical issues with computers and mobility, and network systems Aerotek
Customer Service Representative - Consusmer Credit Service December 2015 - June 2016 (7 months)
Troy, Michigan
• Pre-qualify customers for personnel loans. Data entry and customer service. Alcohol Drug Administrative Monitoring Inc. (ADAM) Drug & Alcohol Testing Technician
February 2014 - November 2015 (1 year 10 months)
Waterford, Michigan
• Utilize various testing methods for the detection of drugs and alcohol
• Help desk, data entry and networking in a small office and LAN The Brickman Group
Environmental Specialist
July 2013 - February 2014 (8 months)
Pontiac, Michigan
• Service customers by caring for lawns or garden environments, indoors and outdoors
Family Dollar
Customer Service Representative
September 2012 - January 2013 (5 months)
Pontiac, Michigan
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• Service Customers
• Trouble shoot and repair network issues
• Maintain Stock
• Management Training
Hewlett-Packard
Technical Support
February 2012 - July 2012 (6 months)
Pontiac, Michigan
• Executed and analyzed incoming calls for the Procter & Gamble account
• Validates customers entitlements, log and route cases through a call center
• Monitor service events through completion for compliance
• Develops and manages customer request and feed back
• Solved technical issues with computers and mobility, and network systems The Noonan Group
Quality Aanalysis Specialist
January 2003 - May 2010 (7 years 5 months)
Troy,Michgan
• Created a SQL data base using script to input and output data
• Worked in a small office network, keeping all computers software and hardware updated
• Coordinate delivery of various types of products with administration over an UNIX mainframe
• Assured quality control of various General Motors products using specialized computer testing equipment
• Worked as a liaison at General Motors Lake Orion Assembly Plant Pinkerton Security
Security Supervisor
January 1993 - January 2003 (10 years 1 month)
• Supervised a help desk
• Managed twenty employees as a Security Supervisor
• Created the schedule of all employees using Microsoft Office
• Maintained the control of all keyed access
United States Marine Corps
Administration Clerk
January 1989 - January 1993 (4 years 1 month)
San Diego, California
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• Operated in a help desk environment
• Performed Recruiter’s Duty and processed incoming recruits
• Worked at Head Quarters Marine Corp and the Pentagon US Army
Mechcanic/Clerk
January 1987 - January 1989 (2 years 1 month)
Vilseck, W.Germany
• Maintained ordering of various parts for Army vehicles over an UNIX operating system
Education
Colorado Technical University
Master's Degree, Information Technology - Concentration in Project Management/Network Security · (2015 - 2016)
New Horizons Computer Learning Centers – Great Lakes CCNA · (2014)
Colorado Technical University
Bachelor's Degree, Computer Science with Concentration in Network Security · (2008 - 2013)
Pontiac Northern
Colorado Technical University
· (2008 - 2019)
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