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Front Desk Experience, bilingual and work in fast pace environment

Falls Church, VA
September 28, 2020

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Cintia Castillo

**** ****** ***** ***** ****** VA, 22042


EDUCATION: Virginia Commonwealth University, Richmond, VA Bachelor of Arts: Political Science

Concentration: International Relations

Graduation date: May 2020

COURSEWORK: Public Policy, International Political Economy, Politics of Race Class and Gender, Research Methods in Political Science, Bureaucratic Politics, U.S. Parties and Elections, Comparative National Security Policy, Terrorism, Global Ethics SKILLS:

● Computer Skills: Proficient in Excel, PowerPoint, Keynotes,Pages, Word (60 WPM)

● Language: Spanish (Advanced reading, writing, and speaking)

● Certification: Adult CPR and First Aid (Red Cross) PROFESSIONAL EXPERIENCE

Oct 2017 – May 2018 Front Desk Representative

Neighborhood Resource Center, 1519 Williamsburg Rd, Richmond, VA 23231

● Neighborhood Resource Center strengthens families, build relationships, share resources and opportunities, and develop skills to enhance lives in Greater Fulton

(education services, nutrition education, financial and employment opportunity, case management services)

● Provide detail information of all the Neighborhood Resource Center services and programs to families

● Actively collaborated with board members, instructors, financial consults, and volunteer coordinators to meet the needs and concerns of families

● Greeted families, answered phones, entered clients’ demographic information in the database, and scheduled and confirmed appointments

● Collected and processed payments

● Determined the most appropriate payment plan for families’ program and services

● Prepared program materials for mailing, handouts, appointments, and meetings Jan 2017 – May 2018 U.S. Referrals Intern

World Pediatric Project (WPP), Richmond, VA

● WPP works to heal critically ill children and build indigenous healthcare capacity in developing nations

● Interacted with WPP families in order to identify needs or concerns

● Assisted families with daily needs such as grocery shopping, pharmacy visits, and use calling cards

● Planned and implemented activities for families and/or drives for supplies

● Accompanied families to medical appointments

● Facilitated communication between medical staff and guardians

● Provided administrative support in the office (answered phones, translated documents, coordinated travel and medical appointments, assembled orientation information for families/volunteers)

● Maintained logs of completed activities to inform current and potential donors

● Developed and delivered presentations of my experience and progress to WPP executives and staff members

August 2019- Present Specialist

Apple Inc, 1961 Chain Bridge Rd McLean, VA 22102

● Providing the right solutions and helping customers needs

● Working with small business, government professional

● Helping all different type of business find the right solution and connecting them with the right resources

● Resetting hardware issues, setup and working with account setup

● Providing knowledge about Apple technology and applications

● Enriching customers lives, creating trusting relationships with customers

● Performing troubleshooting on iOS devices and MAC OS

● Visual merchandising MAC OS and iOS devices

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