Gowtham Raj – Mechanical Engineer

E-Mail:adfzxo@r.postjobfree.com Mobile No: 91-968**-*****

Location : Chennai

OBJECTIVE

To join your Esteemed Company and utilize all my skills and abilities in the Mechanical engineering Industry that offers professional growth while being resourceful, innovative, creativity, and flexible. Seeking a Mechanical Engineer job in consultancy firm/Oil &gas industrial sector, Energy sector.

EDUCATIONAL BACKGROUND

Bachelor of Engineering (B.E) in Mechanical Engineering from Anna University, India

WORK EXPERIENCE

a) Company : M/s Gulf Oil Lubricants India Ltd, Bengaluru

Position Held : Senior Executive –Technical Service

Years Worked : 2012-2018

RESPONSIBILITIES

Providing technical support to OEMS, B2B customers through effective investigation of complaints at field, analyzing the root cause of the problem & suggesting a suitable technical solution/ write off for troubleshooting.

Responsible for developing new opportunities by demonstrating value to customers through Product trials & service level enhancement. Application of technical knowledge to solve issues that would be recognized as value by the customer.

Comply with Health, Safety, Security and Environment (HSSE) policies and procedures including, wearing of personal protective equipment (PPE); accident, injury incident and near miss reporting; and the correct use of equipment

Ensuring that knowledge and value opportunities are shared within the team to provide a consistent approach across customer sites. Enhancing the ‘Technical Capability’ of the Sales force would be the Key to achieve the same.

Generate Case studies or Testimonals from customers who are benefitted by our service.

Managing customer complaints arising from the use of lubricants. Carry out the ‘Root Cause Analysis’ & implement a follow up mechanism to avoid recurrence of the issue

Provide necessary technical support to customer facing sales teams for products at various stages of Product Life cycle in assigned geography through proper identification of relevant opportunities and agreed action plan with sales team

Act as Project co-ordinator for long drain lube projects for OEMs

A field based technical consultant to manage delivery of contractual commitments on services, value-adds, cost reduction & Total fluid management (TFM).

Analyzing of lubes as per ASTM Standards

PROJECT EXPERIENCE

Field Evaluation with Automotive OEM’S :

a)Ashok Leyland

Handled the Extension of Engine oil Drain interval field trail in “Ashok Leyland” U- Truck Tippers like U-2518T, U-2518 VP 37 and U-1616 IL from 500 hours to 1000 hours in Nizamabad,Bellary,Hubli and implemented it successfully with support from AL Field service team . Analyzed the oil samples based on ASTM Standards at every 250 hrs ;

Evaluation of long drain period Gear oil successfully executed in ZF 6 Speed gearbox of Ashok Leyland U-1616IL tippers till 3000 hrs at Bellary . Co-ordinated with Field service team for samples & tested the same .

Evaluation of Lithium complex Grease trials were carried out in TNSTC 16 Ton buses at multiple locations in Tamil Nadu for target interval of 80K Kms . Inspected the condition of Bearings and grease in the vehicles at 1 lakh Kms .

Assessment of Radiator coolant in Heavy duty vehicles of AL till 3 lakh Kms . Analysed the coolants at every 50000 Kms, suggested the technical inputs on the same to the customer . Successfully completed the project ..

b)AL – Nissan :

Gear Oil evaluation in Avtec Transmission was conducted till the target period of 40000 Kms . Compared the performance of Test oil with Reference oil as well as prepared graphical representations .

c) Daimler :

Extension of gear oil drain interval project committed successfully in “MO36 Gear Box” of Bharat Benz light duty vehicles like 914R, 1214R .

Evaluation of Physical, Chemical and Wear metal limits of used lubricant. Compilation of Test result data .Graphical representation for consolidated data is shared with customer based on their requirements

TECHNICAL EXPOSURE AND RESPONSIBILITIES HELD

1)QUALITY CONTROL :

Handling Product & Package Quality complaints across Southern region through Gulf Care.

Co –Ordination with Complainant may be End-user/ Distributor/ Dealer/ Depot regarding nature of complaint .Receive data like Equipment Model, Make, duration of equipment, oil duration etc from Customer/complainant.

Oil/Grease sample is tested based on ASTM Standards, report will be released on Gulf care within 10 days. Submitting the same to customer for their attention. After getting feedback from complainant PQC will be closed

2)INDUSTRIAL CUSTOMER COMPLAINTS/FEEBACK AND REPORTS TO CUSTOMER

Complaints from OEM’s,B2Bs are handled across Southern Region. Study nature of problem through factory visit. If needed, observation of operation. Inform the customer sources behind problem onsite and clarify it. If unable to rectify, sample will be collected from the machine, tested and results will be shared to customer. Preparing and imparting Suitable literature or documents to Original Equipment Manufacturers (OEM), B2Bs. Key players like AL, Hinduja Casting, JSW,Rane Steering.

Studied the Structure and process flow, Application of Lubricants in Sinter Unit II at JSW, Bellary.

Initiated Degreaser trial in used Diesel engines at Ashok Leyland, Hosur Unit 1. . Inspected the parts post cleaning process .

Prepared Suitable literature on “Basics of Metal Working fluids, types of Metalworking fluids and How to mix and use MWF in Factories”. Shared the same to Ashok Leyland to avert the problems with respect to machining in future

Studied the competitor lubricants used in Unit 1 &2 of Ashok Leyland and done lube consumption survey to standardize Gulf Industrial Products for cost reduction .

3)TRAINING:

Provided training independently to OEM dealerships on “ Basics of Lubricants, Automobile lube specifications and Co-branded products portfolio” across Southern region

Provided training independently to B2B customers, TNSTCs & new joiners on “Basics of Lubes, Industrial products, Specifications, Storage and Handling of Lubes, Myths behind Lubes “ .

Involved in business development through Participating in 6th Summer School Training on “ Basics & Applications of Tribology” organized by Tribological Society Of India in IIPM –Gurgaon

ACHIEVEMENTS

Reduced the maintenance cost of Fleet customers through successful field validations of Engine oil, Gear oil, Axle oil, Grease & Coolant .

Handled the service team at Sinter Unit at JSW, Bellary . Provided apt insights on the lubrication point, application knowledge, adoption of safety measures to employees

Redresssal of customer complaints / queries in a stipulated time

WORK EXPERIENCE

Company : M/s Tata Motors Limited

Position Held : Customer Support Manager

Years Worked : Oct 2018- Till date

RESPONSIBILITIES

Customer Satisfaction

a) Ensuring trained manpower at the dealership/TASS by providing training support and sending mechanics to the training center for recommended trainings

b) timely delivery as per prescribed processes by ensuring availability of parts, trained manpower and with proper estimation of cost and time frame

Dealer Profitability

a) Ensuring turnaround within the stipulated time and making them faster by improving the processes

b) Generating increased vehicle inflow at the dealership/TASS by various service marketing activities like service campaigns, RECON campaign etc.

c) Assisting in modernization of dealership/TASS to improve processes and customer experience

d) Floating schemes to increase paid service revenue at the dealership/TASS like discount coupons, Dealer-Labour AMC, assistance in fitness certificate etc.

e) Conducting Workshop Assessment Report (WAR) bi-annually to

improve the process and infrastructure at the dealership/TASS and enable grading accordingly, repeat complaints, paid revenue, accidental revenue, timelines, service market share

Product Focus

a) Conducting Pre-Delivery Inspection (PDI) audit at the dealership/Regional Stockyard to ascertain consistency and trouble free product & training the team on PDI processes.

b) Interacting with plant regarding specific product issues, predelivery complaints

c) Regular interaction with plants for continuous improvement

in products providing feedback on benchmarking activity with the competition product

SOTWARE EXPOSURES

Basics of Solid works 2010

M/s Windows office tools.

DECLARARTION

I hereby declare that above mentioned information is true to the best of my knowledge and I bear the responsibility for the above mentioned particulars.

Your’ truly,

J. Gowtham Raj

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