SHRI INDUMATHI A K

Address:

**, ********* ******, *****: adfs03@r.postjobfree.com

Opp. Housing Unit, Mobile: +91-739*******

Salem – 636015

Carrier Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth and to reach the pinnacle in the research field with sheer determination and dedication.

Skill Set

Fundamental knowledge on Networking and Linux.

Working with Ticketing Tools ( Service Now, Remedy)

Tool knowledge on Infraportal, Nagios, Poppulo, New Relic, Kleopatra, Putty, Mobaxterm.

Scheduling downtimes of the servers for patching, memory upgrades and various admin activities in coordination with Appropriate teams.

Working within SLA to take ownership, escalate to resolve.

Generating reports such as DB scanner report, site live and decommission report, instance report, CPU utilization report and other server and website related reports through remedy.

On-boarding users, giving permissions, authorizing to sites and provisioning and de-provisioning sites.

Calculating cost details of server using AWS.

Work Experience

Currently working as a “Engineer” at “CSS Corp Pvt.Ltd” (October 2018– Present).

Engineer at CSS Corp Pvt.Ltd

Project: Unilever

Current skill set:

Have knowledge in ITIL concepts and have implemented it.

Coordinate Change Management, Incident Management and Service Request Management by implementing policies and procedures in accordance with ITIL Change Management Guidelines.

Create Incident Management daily, weekly, monthly priority

& team-wise reports.

Create, prioritize, categorize and manage end to end Incident management and sends out P1 and P2 Incident notifications.

Supporting more than 2000 Websites and 500 Servers hosted in Amazon Web Services (AWS) and ensure 100% availability by complete monitoring and trouble shooting.

Have hands on experience in AWS (Launching an EC2 instance, whitelisting an IP, adding security groups, accessing s3 bucket, Monitoring).

Initiating bridge call for P1 incidents and following the incident up to resolution and closure.

Knowledge on tools like Akamai, DNS, Cache Clearance through flush, kleopatra (encryption and decryption) and svn (checking login credentials for both windows and Linux using winscp and remote desktop connection).

Handle the patching activity in windows server released by Microsoft.

Routing the tickets to concern team.

Preparing SOW for the activities done in our team.

Served as a Lead trainer for the team.

Hosted CAB calls with SDMs during the change activity.

Knowledge on Workflow of Incidents and Requests.

Critical incident management and Escalation management.

Interact with customers to provide and process information in response to inquiries, concerns and requests about application and services.

Course completed

Completed a course in AWS at Besant technologies, Chennai.

Educational Qualification

Bachelors of Engineering in Computer Science (2013-2017).

Personal Details

Father Name : Mr. Kesavan Angappan

Mother Name : Mrs. Kanimozhi Kesavan

DOB : 12.03.1996

Declaration

I do hereby declare that the information stated above is true to the best of my knowledge.

Place:

Date: ( Shri Indumathi . A. K)

SHRIINDUMATHI AK

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