BUsiness Analyst / Technology professional

Susiemae Palmer

PO Box *** Andover, MA ***** 603-***-**** adfcsx@r.postjobfree.com

Enel X

Project Manager Oct 2019 to Jan 2020

Mergers & Acquisitions – created project plans to streamline applications consolidation and migration to parent standard. Reached out to stakeholders in each subsidiary to gather details needed to assign tasks to appropriate individuals

Applications: Confluence, Jira, Microsoft Teams, Skype, Slack, Crashplan, SAP, Netsuite, Workday, Github, Jenkins, Pycharm, Rally, Google (docs, drive, sheets)

Skillset: project management, data analysis, communication, negotiation skills, sound judgment, decision-making abilities, attention to detail

American Tower

Oracle Applications Principal Business Analyst January 2019 to October 2019

• Current 10 month Project: Procure to Pay: Oracle Advanced Procurement; Purchasing, Sourcing, AME (Workflow), iSupplier, Payables,iProcurement

• Team Lead for: Requirements gathering, Process Flow changes and documentation creation, Functional Design Review, Solution presentations, Conference Room Pilot, Feedback meetings, Change Management, testing in Development instance, Test script writing for SIT, Testing in SIT, UAT coordination

• Small Projects: Own the entire project: Project Management and all tasks from Initial Need evaluation to Go Live – post go live. Applications involved; Financials ADI Invoice Upload Template Modification, 1099S Modification, Property Management Leasing Expense Reimbursement

Oracle Inc

Oracle Applications Senior Business Analyst June 2017 to January 2019

Order to Cash: Lead BA on Oracle Revenue Management Application Project – creation of process business flow changes involving Oracle’s Cloud Subscription Sales model

Intermediate Excel and SQL skills

Works closely with Development Manager and staff, Oracle internal Accounting and other members of IT to make sure critical business needs are met during projects as well as one off customizations needed

Proactively identifies risks associated with a proposed solution in relation to the identified business requirements

Drives rollout of new software features and reports to the users as well as develops the documentation and training needed

Experienced in understanding complex data and data structures in order to identify potential challenges while supporting the identified business requirements.

Expresses complex business concepts effectively, both verbally and in writing. Prepares written business documents that are coherent, grammatically correct, and professional. Communicates effectively to a diverse stakeholder group with varying levels of technical experience.

Conducts detailed business analysis upon data gathering and interfacing with users, including impact analysis, documentation and process flow documents

Attends new feature development calls run by developers and explains the impact to the business.

Uses Oracle Financial applications to do research and provide backup details for external auditor requirements.

Experienced problem-solving at various levels. Able to distinguish between business needs and business wants; effectively explains the difference between the two concepts while gathering business requirements.

Takes initiative and assumes additional responsibility without being asked

Technical Cloud and On Premise Middleware Pre Sales Consultant July 2015 to May 2017

Conducts discovery calls with qualified prospects to discover their pains and needs in the Fusion Middleware space to ultimately propose the best Oracle product solution. The products in the “Middleware” category are; Security (Identity and Access Management, plus Oracle’s Certification for HIPPA, PCI, SOX, ) Application Integration, Content Management (which can include Process Management, Messaging and Documents), Java, DevOps, Mobile and the Apps server (Weblogic or IAS), Coherence (in memory cache – data grid),Load Balancing (Traffic Director), Clustering for High Availability, Networking and Compute. (Have past experience with Oracle Applications)

Often discusses solutions that involve Oracle ERP and HR Applications due to the requirements for Security, Integration and Weblogic.

Develops and delivers high quality Oracle product presentations, demonstrations and sales training for the sales reps in the region to which this position supports.

Assists Sales reps with product pricing and technical win

Creates and presents Quarterly Sales Business Reviews to the Presales Manager and the Director of Domestic Presales for the Middleware product set.

Time off with my Son – March 2010 to July 2015

Navisite

Manager - Oracle Applications Service Delivery Jan .2007 to March 2010

Managed Implementations as well as IT Operations to provide full lifecycle support

Acted as Single point of Contact on all Implementations / Applications Projects for Clients using the hosting service model

Addressed client software issues with both Functional and SQL knowledge

Hands on experience with Oracle Financial, Human Resources and Manufacturing Applications as well as Procurement, Inventory and Discoverer (this was the BI reporting tool before OBIEE came out)

Used persuasive communication skills for coming to project related decisions during meetings with stakeholders at all customer levels, from CTOs/CIOs, to engineering managers Business Analysts and Developers.

Resourceful, creative and strategic thinking for troubleshooting problems

Managed all large scale customer projects (Applications Implementations as well as Development life cycles) from contract signing to Go Live, Created and monitored project plan and project update meetings and produced reports on monthly activity / business improvements and analysis and system performance

Built metrics reports including financial, human resources, supply chain, and customer relationship management analytics

Created new business process flows for clients to streamline their Financial and Business Operations

Matrix Managed and Assisted On and Offshore resources in servicing customer needs / 10 different teams of resources in a hosted environment

Worked with all members of the Cloud teams; DBA’s Sys Admins, Developers, Networking, Performance Management and Navisite Management to resolve daily customer Financial Application issues and perform system maintenance.

Coordinated all project efforts with every party involved (including outside vendors and Implementers) to meet a targeted go live.

ORACLE USA – 10 years

Manager - Cloud and On Premise Financial Applications 2000 to 2006

Expert Knowledge of the Oracle EBS and Manufacturing Applications

Handled all Escalations, Problems and daily work requests by assigning technical resources to tasks and took responsibility for all deadlines.

Coordinated all phases and deliverables in the IT project Lifecycle from contract signing, including conducting upfront evaluations of capacity, deploying new hardware, configuring networks, building new servers, monitoring software performance, resolving product issues, scheduling product rollout and testing, handling outages, implementing disaster recovery strategies, managing vendor relationships, maintaining systems and reporting on delivery success metrics.

Assisted Customers in defining new business processes.

Matrix managed teams of technical analysts in the software operations (which included a data center) and product support organizations.

Facilitated planning meetings with customers to ensure proactive measures were taken to avoid high issue escalation

Senior Financial Applications Sales Consultant 1997 to 2000

Traveled throughout the US and Canada to customer sites to facilitate pre-demo meetings and conduct demonstrations of Oracle Financial and Reporting software to prospects, with audiences ranging from 5 to 200 people, including end users, middle managers, and executives.

Many demos required weeks of advance prep to capture Client’s Financial and Manufacturing software functional requirements.

Achieved the title of “trusted advisor” with assigned customers by supplying superior service, being a good listener, and offering honest recommendations for how our software would fit their business.

Pre Sales Consultant

Computron…….PreSales Engineer, Burlington, MA 1996 to 1997

Traveled throughout the US and Canada to customer sites to facilitate pre-demo meetings and conduct demonstrations of Computron Financial, Manufacturing and Reporting software to prospects.

Coda, PreSales Engineer, Manchester, NH 1994 to 1996

Traveled throughout the US and Canada to customer sites to facilitate pre-demo meetings and conduct demonstrations of Coda Financial, Manufacturing and Reporting software to prospects.

Beta Software Experience – worked with Beta software and demonstrated it to perspective customers. Was part of a team of Presales engineers who tested the software and created demo templates.

Meditech Pre-sales Engineer Canton MA 1992 to 1994

Traveled throughout the US and Canada to customer sites to facilitate pre-demo meetings and conduct demonstrations of Meditech Financial, Data Warehousing and Reporting software to prospects.

Was a part of a team of pre-sales engineers that went out to Healthcare sites to represent an entire Hospital or Long Term Care facility software solution.

Accounting and Finance Experience

Winthrop Assoc Business Analyst, Boston, MA 1989 to 1992

In charge of Accounts Payable and Receivable, General Ledger, Intercompany transactions, Quarter and Year End Reporting, Auditing Requirements gathering, Tax Return Preparation and various other duties.

Pre-pared Monthly Budgets and Performed Analysis on Plan vs Actuals

Pre-Pared weekly cash flow analysis

Used Allocation formulas to spread overhead costs

Proficient in Microsoft Word, Excel and PowerPoint

Used Oracle Financial Analyzer and Express Analyzer to determine profitability by Product line, Customer, Geographic Area, etc.

Through analysis, improved quality of service and customer satisfaction, while lowering costs and increasing revenues.

Defined business strategies, articulated them as key performance indicators (KPIs) and performance measures (PM), tied those metrics and indicators back to their source systems, and then communicated the results in secure, role-based dashboards and scorecards.

Coopers and Lybrand General Business Auditor, Boston, MA 1986 to 1989

Conducted General Business Audits of large entities.

Client Industry experience: Colleges and Universities, Hospitals, Banks and Investments Firms, Manufacturing, Retail, High Technology and Software.

Education

Graduated with BS from Boston College - degree in Accounting - 1986

Professional Accreditations

CPA License – Obtained in 1989 for the State of Massachusetts

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