I started my career in Hospitality working at a local pub in my village as a bartender.
Once I left school, I traveled to South Africa to train as a Safari Guide. I then undertook a two-week hospitality orientation course which was followed by a ﬁve-month internship as a duty manager at a 4* safari lodge. It was from this experience that I found my passion for the Hospitality Industry.
I have recently completed my Masters of International Business in Hotels, Resorts and Spa Management at the Swiss Hotel Management School, part of the Swiss Education Group.
At present, I am looking for opportunities to progress my career further within a role focused on the Guest Experience.
For a more detailed resume please take a look at my website - www.lauren-ellis.com EXPERIENCE
ASSISTANT HOUSEKEEPING MANAGER, FOUR SEASONS, WASHINGTON DC — DECEMBER 2019 - MAY 2020
During my most recent position at the Four Seasons, I really developed my leadership skills with a total of 60 employees in the department. Each day I would present the line up to my team where I would encourage and motivate as well as discuss the daily operating needs and ongoing changes within the business. This role required a high level of attention to detail as well as good time management skills. EDUCATION
SWISS HOTEL MANAGEMENT SCHOOL - MASTER OF INTERNATIONAL BUSINESS IN HOTEL, RESORT AND SPA MANAGEMENT - 2019
UNIVERSITY OF ESSEX - BACHELORS IN HOTEL MANAGEMENT - 2017 CERTIFICATES
WSET Level 2 - 09/2018
FGASA Level 1 - 06/2014
Bradley Harrell - Director of Housekeeping - Four Seasons Washington DC email@example.com
Vincent Durier - Executive Assistant Manager - Soﬁtel Krabi Phokeethra, Thailand vincent.durier@soﬁtel.com
716 Monroe St NE Apt 512 Washington DC 20017 202-***-**** www.lauren-ellis.com LAUREN ELLIS