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Sales Customer Service

Abu Dhabi, United Arab Emirates
July 24, 2020

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Customer Services, Accounts, Administrative, Sales & Operations Head

Abu Dhabi, UAE.


Nationality Philippines

Date of Birth 25 Mar, 1976 Marital status Married

Career Creed

Looking for a challenging position in an organization where my skills and abilities will be tapped to its best and which will help me to explore myself fully and realize my potential. A role that would mutually benefit me and the organization I would work for.


Graduate in Bachelor of Science in Commerce Major in Management Information System John B. Lacson Colleges Foundation Bacolod City, Philippines

Professional Experience


The leading retailers in the Middle East and Far East, operating some of the world’s best-known international brands to the highest standards as well as bringing unique brands.

DESIGNATION: Duty Manager (Nov 2018 till June 2020)

Area of Experience: Sales target, Managing team & Operations

Abu Dhabi Duty Free

DESIGNATION: Head Cashier/Financial Service (Oct 2012 till Oct 2018)

Area of Experience: Cashier target, Managing team, Accounting & Administrative works,Cash Handling & Customer handling

Abu Dhabi Duty Free

As Financial Service

Key responsibilities

Analyze customer requirement to recommend suitable and customize financial products and solutions as per client’s financial status.

Administer and perform various activities such as opening.

Evaluate and sanction all business and personal loan to facilitate timely disbursement of loans.

Timeframe and according to company policies and procedure.

Regularly exceeded monthly sales goals for deposit accounts, credit cards and loans.

Assist with deposit transactions, as needed to ensure prompt customer service.

As Head Cashier

Key responsibilities

In charge for cashier’s training, Cashier’s schedule & till allocation, Day Opening activities.

Perform multi-tasking such as cashiering, supervising the cash team members and doing administrative work even on peak hours.

Accepting the right modes of payment to settle transactions, and tallied all sales collection accordingly at the end of the day.( Cash, different foreign currencies, credit card reconciliation, cheque deposits, debtor account of accredited company with purchase order and other non-cash like tie ups from different banks)

Preparing all required sales reports to the Store Manager and to the Accounts on a timely manner.

Giving the customers a happy shopping experience after billing.

Prepared daily cash summary, tally collections, prepare bank lodgment slips and ensure total collection is banked the following day, ensuring all collections are reconciled and recorded.

Disbursement and accounting of cash for petty cash claims, including checking the authenticity of vouchers submitted for reimbursement to ensure that all claims that submitted are in accordance with established company policy procedures.

Provided training/coaching, daily observations and monthly performance reviews for all cashiers and some other department associate.


March 16, 2017: Financial Services Training-ENBD

Sharaf Dg Head office


Feb 2017-Oct 2018 Career Development Program for Non-fronted for Leadership Roles/Managerial position-Talent Pool Assessment Training

Sharaf Dg Head office



A complete lifestyle destination showcasing a wide range of home furniture, furnishings and accessories.

DESIGNATION: Senior Head Cashier/Head Cashier/Cashier/Customer Service/Receptionist/Sales Consultant (April 2004 Till Sep 2012)

Area of Experience: Cashier target, Managing team, Accounting & Administrative works,Cash Handling & Customer handling

Dubai UAE

Key responsibilities

Promoted as Senior Head Cashier on April 2011 to September 2012

Give training to Head cashiers in different branches of Homes R Us in Dubai

Give training to Head cashiers and assist them in their works.

Visit different branches of Homes R Us for checking head Cashiers work and make sure that there work is accurate.

Assisting Head Cashiers in different branches in UAE for their inquiries about their work.

Establishes and maintains the office record keeping by utilizing generally accepted accounting works.

Ensures department activities run smoothly & efficiently and provides leadership, training and supervision within the department.

Provides a high level of customer relations and services and ensures with compliance with company policies and procedures.

Performs supervisory duties of department staffs, coordinates staffs for coverage in all related areas of the department.

Promoted as Head Cashier on June 2007 to March 2011

●Preparations of Daily Reports such as Daily Sales Statement report, Reconciliation report,

Discount report, Return/exchange report, Petty Cash report, banking report, Finance report and Cash management report.

●Supervision of all the cashiers in my branch and ensuring that all of them are in place in their

Respective cash counter.

●In Charge in the preparation of attendance for submission to payroll department.

●In Charge of making overtime & monthly sales & quarterly incentives of the staffs.

●Custodian of daily Cash receivables and ensuring that it will be deposit to the bank.

●Doing administrative works & HR works.

●Relieving the cashiers & customer service staffs for their break time.

April 2004 to May 2007

As Customer Service

Responsible of the day to day operation

Manage customer satisfaction as well as complaints

Attend to customer requests

Greet, smile and assist the customers

As Cashier

Performs start of shift function which includes ensuring proper shift turnover which includes the following: Checks correct change fund and logging in to the POS.

Complete Homes R Us sales transactions using the POS system.

Processes different modes of payments (cash, credit card, cheque and purchase order), ensuring the customers he/she deals with are accorded excellent customer service, with a minimum period of time.

Prepares prescribed reports accurately which includes the X-report and end of the day Report.

Performs end of shift functions, including balancing the shift sales and cash on hand; preparing the required end of shift reports; logging off the POS system and turning over the accountability to the Head Cashier.

As Receptionist

Responsible in incoming telephone calls.

Attending customers in courteous manner.

Transferring calls to their respective department.

Responsible for making a summary of all calls for the day.


Top performer as employee for Head cashier in Sharaf Dg for the year 2015

Received an Excellent score during Appraisal for all Employees at Homes R Us Company on May 2011.

Promoted as Senior Head Cashier from April 2011.

Best Head Cashier Employee of the Year 2010.

Promoted as Head Cashier from June 2007.

Traits Skills

Willingness to learn and update knowledge. MS Office (Word, Excel, Power Point) Navision,

Ability to organize to get things done. Point of Sale (POS), Team Management, Communication

Positive attitude, Self-confidence. Time Management, Leadership.

Languages English Tagalog Hiligaynon

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