Support Analyst - Amazon

Laxmi Arpita Sri Addibhatla

Phone: +918*********

Email Id: adejdz@r.postjobfree.com

Career Objective:

Competent, passionate and goal – oriented personal, with consistent record of scholastic and application skillset. Over 3 years of professional experience in Seller Support with analytical, and communication abilities. Skills:

• Team Management

• Process Improvement

• MS Office

• Advanced Excel

• SQL

• C Programming

• Basic Java

• HTML

• Tableau

Professional Experience:

Amazon, Hyderabad

Support Analyst - Premium Support associate (Level 3) Nov 2017 – Present

• Extensively working on providing end to end support to sellers on various issues they face on Amazon platform.

• Instrumental in using various tools that help in providing fixes on inventory related and technical issues that surface on the website. (Amazon Custom Tools include CSI, FRPG, Brand Profile, Variation debugger, Vermont,, Cleave, Item Master Republish)

• Provided support to clients by conducting detailed analysis of process flows, producing feasibility and cost analysis, understanding multiple clients' interactions, writing requirements for requests for proposals, training clients, administering vendor contracts, and preparing reports and presentations.

• Responsible in providing high level customer support for technical troubleshooting and vendor management.

• Provided services & support to sellers writing in under their business or inventory issues

• Carried out sales for the sellers which include calculating their subscription fees monthly, the amount of money they need to pay for listings along with the inventory fee calculations.

• Resolved sellers technical issues to completion & answered sellers questions regarding reports, fees or product features for all the seller accounts on Amazon.

• Conducted sessions for new hires and team members on how to improve the process along with preparing process knowledge tests.

• Performed process improvement audits and helped the team in learning new process by fixing the knowledge gaps.

• Engaging other technical teams as appropriate to escalate and resolve problems.

• Mentored new premium team associates over the technical processes and protocols, by conducting KT sessions.

• Analyzed and documented technical issues following the Incident Management process.

• Provided remote support to sellers across three countries United States, Canada and United Kingdom. Achievements and Certifications:

• ‘Best Performer’ award for my overall performance continuously for two years.

• Appreciation for leadership skills during the course of my work

• Gold Medalist – Department of Computer Science for the year of 2016.

• Oracle certified Java SE7 professional.

• Microsoft Excel 2016 Master Class: Beginner to Advance by Udemy (Instructor: Bruce Myron) certification.

• Complete Data Analytics with Tableau certification and created different dashboards. https://public.tableau.com/profile/arpita5584#!/

Academic Projects:

• A micro project in Micro Blood banking using JAVA and MYSQL

• A mini project on Home automation using IOT Domain

• A major project Railway Track crack detection using GPS Education:

• Bachelor of Technology in Computer Science and Engineering – Marri Laxman Reddy Institute of Technology (JNTUH), Hyderabad, India – 2013 – 2017

• Intermediate from NRI Junior College, Hyderabad, India – 2011-2013

• Schooling from Pallavi Model School, Hyderabad, India – 2002-2011

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