ASMAA MOHAMED OMAR

Cairo Egypt

*** 010-********

ade8gu@r.postjobfree.com

Personal Information

Date of birth : Oct. 28, 1987

Gender : Female

Marital state : Married

Career Objective:

To get a challenging role of cabin crew member where I can utilize my skills and experience and give a satisfactory services to the customer. It should also provide me the financial stability. Professional skills:

- Excellent communication skills.

- Experience in fast paced and high profile work.

- In-depth information on safety and security measures.

- Thorough understanding of airlines rules and procedures.

- Curious to learn every new and update myself.

- Reliable.

- Distinct in writing formal letters and notifications in perfect manner.

- Ability to deal with different kinds of human tempers Languages:

- Arabic : Mother tongue

- English : Excellent (written & spoken)

Computer:

- Flexibility in dealing with computer, its problems, and variety of its programs as a result of long time exerting.

Professional Experience:

Working as a Cabin Crew in ALMASRIA Airlines

- Coordination with other team members

- To provide complete information of the safety measures in case of emergency situations during flights

- Greeting customers in a polite manner when they board flight and at the end of their journey

- Knowledge of checking safety and security in the cabin before the flight takes off

- Maintaining high onboard standards

- Accepting responsibilities of passengers in any case

- Taking care of tricky issues and situations

- Assisted passengers with storage of additional baggage

- Checked tickets at the same time as boarding,

- Assisting passengers in locating seats

- Ensured the safety of passengers during the flight

- Providing additional space for passengers with disabilities and passengers with small children

- Answering any flight questions

- Offering food and beverage services to the passengers

- Making sure passengers for particular needs or diet supplements are taken care of previous to flight

- Attending the preflight meetings

- Taking down the instructions about special passengers with any disease or disabilities

- Monitoring the cleanliness and the safety points in the plane before allowing entry to the passengers

- Greeting passengers with small conversations

- Helping the passengers to find their seats

- Reporting the supervisors on serious issues

- Checking the seat belts of each passengers

- Maintaining and submitting flight reports to the supervisors Worked at xceed customer service.

- Receiving calls from customers and answering for inquiries with support with scripts displayed.

- Determining requirements by dealing with customers and recognizing of what they aim.

- Resolving problems by clarifying issues, alternative solutions and escalating unresolved problems.

- Fulfills requests by clarifying desired information.

- Sells additional services by recognizing opportunities and explaining new offers or new collections.

- Updating the database by entering information.

- Prepare reports requested about the frequently complaints.

- Preparing the daily sheet includes the points we have to take care of it to reduce the number of complaints and presenting this sheet at the daily meeting.

- Register all the daily complaints and classifying them regarding to the source of the complaint.

- Follow up the complaint which need more time to solve and put it in priorities.

- Asking customers for feedback and concern on the weakness points which needs concern.

- Updating myself with important skills needed to improve my performance by recording the information's gathered from trainings of the company and applying it to my work.

Education & Qualifications:

Ain Shams University, Faculty of Arts, Philosophy Dept. Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF). Courses:

- Global Berlitz™ centers

Developed computer skills through Full awareness of MS office. Westwood® centers

Communication skills, leadership skills, improving attitude, strengthening personal skills, and building greater self-confidence. Enhanced presentation & project development skills. Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. May 15- 22, 2010 Graduate Resource Program (GRP).

World Class Customer Service Track.

- Dale Carnegie® Training

Reference flourished upon request…

Contact this candidate