Safety Customer Service
Resume:
ASMAA MOHAMED OMAR
Cairo Egypt
*****.****.**.*@*****.***
Personal Information
Date of birth : Oct. 28, 1987
Gender : Female
Marital state : Married
Career Objective:
To get a challenging role of cabin crew member where I can utilize my skills and experience and give a satisfactory services to the customer. It should also provide me the financial stability. Professional skills:
- Excellent communication skills.
- Experience in fast paced and high profile work.
- In-depth information on safety and security measures.
- Thorough understanding of airlines rules and procedures.
- Curious to learn every new and update myself.
- Reliable.
- Distinct in writing formal letters and notifications in perfect manner.
- Ability to deal with different kinds of human tempers Languages:
- Arabic : Mother tongue
- English : Excellent (written & spoken)
Computer:
- Flexibility in dealing with computer, its problems, and variety of its programs as a result of long time exerting.
Professional Experience:
Working as a Cabin Crew in ALMASRIA Airlines
- Coordination with other team members
- To provide complete information of the safety measures in case of emergency situations during flights
- Greeting customers in a polite manner when they board flight and at the end of their journey
- Knowledge of checking safety and security in the cabin before the flight takes off
- Maintaining high onboard standards
- Accepting responsibilities of passengers in any case
- Taking care of tricky issues and situations
- Assisted passengers with storage of additional baggage
- Checked tickets at the same time as boarding,
- Assisting passengers in locating seats
- Ensured the safety of passengers during the flight
- Providing additional space for passengers with disabilities and passengers with small children
- Answering any flight questions
- Offering food and beverage services to the passengers
- Making sure passengers for particular needs or diet supplements are taken care of previous to flight
- Attending the preflight meetings
- Taking down the instructions about special passengers with any disease or disabilities
- Monitoring the cleanliness and the safety points in the plane before allowing entry to the passengers
- Greeting passengers with small conversations
- Helping the passengers to find their seats
- Reporting the supervisors on serious issues
- Checking the seat belts of each passengers
- Maintaining and submitting flight reports to the supervisors Worked at xceed customer service.
- Receiving calls from customers and answering for inquiries with support with scripts displayed.
- Determining requirements by dealing with customers and recognizing of what they aim.
- Resolving problems by clarifying issues, alternative solutions and escalating unresolved problems.
- Fulfills requests by clarifying desired information.
- Sells additional services by recognizing opportunities and explaining new offers or new collections.
- Updating the database by entering information.
- Prepare reports requested about the frequently complaints.
- Preparing the daily sheet includes the points we have to take care of it to reduce the number of complaints and presenting this sheet at the daily meeting.
- Register all the daily complaints and classifying them regarding to the source of the complaint.
- Follow up the complaint which need more time to solve and put it in priorities.
- Asking customers for feedback and concern on the weakness points which needs concern.
- Updating myself with important skills needed to improve my performance by recording the information's gathered from trainings of the company and applying it to my work.
Education & Qualifications:
Ain Shams University, Faculty of Arts, Philosophy Dept. Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF). Courses:
- Global Berlitz™ centers
Developed computer skills through Full awareness of MS office. Westwood® centers
Communication skills, leadership skills, improving attitude, strengthening personal skills, and building greater self-confidence. Enhanced presentation & project development skills. Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. May 15- 22, 2010 Graduate Resource Program (GRP).
World Class Customer Service Track.
- Dale Carnegie® Training
Reference flourished upon request…
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