Patient Account Representative
Resume:
Kristie D. Cheek
Dallas, Georgia 30157
*****************@*****.***
803-***-**** (cell)
OBJECTIVE
To secure a leadership position where my education and experience will be an asset to my employer.
HIGHLIGHTS OF QUALIFICATIONS
Excellent verbal and written communications skills.
Ability to work independently and as a team player.
Strong computer skills with the ability to type 55 wpm.
Extensive customer service skills.
Commitment to work that furthers the growth and wholeness of individuals and the company.
Extensive knowledge of claim forms CMS1500 and UB04, eCube Financials, and a variety of commercial and government payer products.
EMPLOYMENT HISTORY
ED Scheduler (02/2020-current)
Wellstar Health Systems, Cobb Hospital
Responsibilities include coordinating, reporting, and posting schedules of hourly staff in the Emergency Department for all shifts based on budget and census information. Informing appropriate personnel of call-ins and assisting with ensuring coverage, along with providing accurate attendance records and alerting management of attendance-related issues. Accurately entering and maintaining data relative to scheduling using company software programs (Smart Square) and Kronos and performing other duties as assigned.
Senior Patient Account Representative (07/2015-11/2019)
Fresenius Medical Care, North America
Responsibilities include ensuring the timely receipt of claim payments and minimization of unexpected bad debt by monitoring assigned worklists, working with the appropriate clinical, regional, and divisional staff to resolve any issues. Performing A/R collection duties as assigned by Collections Supervisor, ensuring collection of past due balances to maintain profitability. Providing leadership, on the job training, and support to Collections Patient Account Representatives answering questions and providing help as needed to ensure the accurate and timely performance of department day-to-day functions.
Patient Account Representative (01/2012-7/2015)
Fresenius Medical Care, North America
Responsibilities include maintaining Medicaid A/R procedures accordingly in compliance with FMCNA’s guidelines. Tracking and monitoring aging and collection accounts to determine suitable actions for follow up. Researches previously submitted unpaid claims to determine the reason for non-payment and devise resolutions for payment agreement proposals on accounts with a slow payment status.
Sr. Assistant Manager/Loan Processor (06/2010-07/2011)
Patriot Loans & Tax Service
Responsibilities include computerized cash handling operations, data entry, and filing, answering a multi-lined telephone, daily cash drawer reconciliation, and extensive customer service. Duties also include approving and refinancing loans.
Manager in Waiting (12/2009-6/2010)
Patriot Loans & Tax Service
Responsibilities include traveling to various branches to assist in daily activities, computerized cash handling operations, answering a multi-lined telephone, daily cash drawer reconciliation, and extensive customer service. Duties also include approving and refinancing loans.
Assistant Manager/ Loan Processor (01/2009-12/2009)
Patriot Loans & Tax Service
Responsibilities include computerized cash handling operations, answering a multi-lined telephone, daily cash drawer reconciliation, and extensive customer service. Duties also include approving and refinancing loans.
EDUCATION
South University
A.S. Business Administration received 11/2009
Relevant courses include: Keyboarding, Human Resources Management, Accounting, and Medical Terminology
Strayer University
Bachelor’s Business Administration received 9/2017
Member of Alpha Sigma Lambda, Scholar's List
Magna Cum Laude
Jack Welch Management Institute
JWMI Graduate Certificate in Leadership received 4/2020
COMPUTER SKILLS
Windows Operating System
Internet Explorer, Google Chrome
MS Office Suite (Word, Excel, PowerPoint, Publisher, Outlook)
Communication Software (Skype, Microsoft Teams, Sharepoint)
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