Customer Service Representative

Elizabeth LeJeune

**** *********** **** #** ***********, LA 70592

337-***-**** **************@*****.***

CORE KNOWLEDGE AND SKILLS

EXPERIENCE

WaitrApp Inc

Customer Support Agent

Lafayette, LA

(Remote)

• Customer service via telephone and chat support April 2020 - Present

• Internal account management and technical support

• Provide support for diners, restaurants, and drivers via chat support or telephone

• Move fast and accurately in a dynamic environment

• Customer-Focused: Proactively seeks and finds ways to provide the highest standards of ser-vice

• Innovator: Generates and recognizes creative solutions in varying work situations

• Results-Oriented: Productively focuses time and resources on activities to produce quality results

• Forward-Thinking: Problem solver, do whatever it takes attitude

• Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the inter-dependencies and effects of other systems H & R Block

Receptionist

• Provided excellent customer service in person and via telephone

• Scheduled customers with tax preparers based on individual needs

• Explained tax preparation process, pricing, and documents needed to file

• Problem solving and delegating resolutions as needed in a professional manner

• Efficient use of company’s scheduling and billing software

• Executed various payment service options based on customers’ preferences

• Customer Service via chat, email, phone,

and in person (10+ years) (Remote 1 year)

• PC (10+ years) MAC (5+ years)

• Service Oriented and Customer Focused • Sales (10+ years)

• Mediation and Counseling • Web Services and Mobile OS (10+ years)

• Organizational and Productivity Skills • Zendesk

• Collaborative Team Player • Problem Resolution (10+ years)

• Award-winning Written/Oral Communication • Microsoft Office (10+ Years)

• Energetic, Fast Paced • Management and Leadership (4 years)

• Empathetic, innovative, insightful, creative • Self-Motivated and Disciplined Icing by Claire’s

Assistant Manager

• Provided friendly, knowledgeable, and welcoming environment for customers

• Assisted supervision of loss prevention and participated in asset protection

• Cashier and money handling

• Employee supervision

• Collaborated in sales meetings

• Managed deliveries and merchandise setup

• Diligently followed corporate and local procedures EDUCATION

Northwestern State University of Louisiana

Addiction Studies

South Louisiana Community College

Psychology Transfer Student

Ovey Comeaux High School

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