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Patient care / Healthcare / Customer Service

Location:
Forest Lake, MN
Posted:
May 20, 2020

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Resume:

Jesse L Wilson

***** ******* ** ****** ****, MN *5025 - 612-***-****- addco1@r.postjobfree.com

Objective To obtain a position in the service industry where my current skills and abilities will be both challenged and further developed

Experience University of Minnesota - Duluth

Bachelor of Arts: Music Performance

Bachelor of Arts: Philosophy

August 2008 - December 2013

Dean’s Talent Scholarship Recipient - 4 year scholarship (2008-2012) Intercollegiate Honor Band - Honorary Recipient (2010-2012) Principal Marching Band Participant - 3 years (2009-2011) Drum Major - Marching Band (2010-2011)

Low Brass Section Leader (2009-2011)

Principal Chair - Symphonic Wind Ensemble Euphonium Musician (2009-2013) Commando Band - Drum Musician (2010-2012)

Pep Band - Trombone Musician (2008-2010)

Featured presentation of prepared essay to Socratic Society (2013) Weber Music Hall

Audio Production Intern

September 2012 - December 2012

Training and operation of sound boards during performances Use of recording equipment for each performance

Learning proper placements of microphones and speakers Learning different types of microphones and it’s proper usage Knowledge of the basics of wavelengths, frequencies, decibels, and it’s application in operation sound equipment

Twin Ports Wind Orchestra

Featured Student Euphonium Musician

June 2011 - June 2012

Allina Health Laboratories

Lab Assistant, Float Pool / Clinical Lab Assistant, Cambridge April 2018 - Present

Adhere to proper safety procedures at all times

Answer telephone calls and set up appointments for clinic patients Process various types of specimens and send out certain specimens to other facilities Ensure outside lab orders, outpatient, and inpatient orders are accurate Answer to emergency codes and prepare for needed assistance from staff Perform venipuncture on donors with various types of veins Collect blood samples as requested for further analysis and testing Troubleshoot machine errors and venipuncture errors Assist other lab assistants and other hospital staff when needed Receive inventory and inspect conditions of each product Stock necessary softgoods and other supplies as needed Travel to multiple sites as needed within the North Metro Region (Mercy Hospital, Unity Hospital, Cambridge Medical Center, Buffalo Hospital) Biolife Plasma Services

Senior Plasma Center Technician

December 2016 - March 2018

Record donor medical history via screening process Ensure all donors a safe and clean environment at all times Answer telephone calls and assist donors setting up appointments Examine donor questionnaires to determine eligibility or modify answers provided Create new charts for new donors and update returning donor information upon physical examination and/or donation

Archive and purge donor charts as needed

Set up and disconnect plasmapheresis machines

Perform venipuncture on donors with various types of veins Collect blood samples as requested for further analysis and testing Troubleshoot machine errors and venipuncture errors Assist certified phlebotomists with initiating procedure during a donor reaction

Receive inventory and inspect conditions of each product Stock necessary softgoods and other supplies as needed Kwik Trip, Inc.

Assistant Food Service Leader / Guest Service Representative August 2015-October 2016

Training and assisting coworkers with kitchen duties and guest service duties Preparing all food products/ingredients in a safe manner and in a sanitary environment

Assuring our products are always available for a customer Meeting and exceeding customer expectations by making each situation right and giving customers a reason to stop by again

Cashiering, balancing transactions, and shifting tills Responsible for ordering bakery products, roller grill items, and pizza Making and packaging bakery goods

Assisting in cost-count inventory as needed

Facing and rotating products

Checking in vendors and retrieving products from each vendor Compliance with state ID laws for tobacco products Compliance with safe hygiene practices for Food Service and Guest Service Informing customers of special promotions and savings Leading morning and evening shifts and overlooking the progress of Kitchen and Guest Service areas of the store

Holiday Stationstores, Inc.

Shift Leader / Sales Associate

February 2014 - Present

Meeting and exceeding customer needs

Cashiering, balancing transactions, and shifting tills Taking inventory as needed

Checking in vendors and retrieving products from each vendor Training new employees on tills and overall performance standards as required Compliance with state ID laws for tobacco products Repairing car wash mechanisms, air hoses, and gas pump nozzles/hoses Certification of filling propane tanks and training other employees Compliance with hygiene practices for food preparation Acting as a liaison between managers and employees Informing customers of specials and savings



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