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Engineer Quality

Location:
St. Libory, IL
Posted:
May 18, 2020

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Resume:

LEANN SCHOENHERR

P.O. Box ***, St. Libory, IL ***82

addaxz@r.postjobfree.com (personal)

618-***-****(c) 618-***-****(h)

DESIGN & IMPLEMENTATION OPTIMIZATION STATISTICAL ANALYSIS

CONTROL PLANS TESTING OF PROTOTYPES AUDITING

CONTROL PLANS – FIBER CAD KNOWLEDGE SALES

INTERNAL &EXTERNAL -CUSTOMER SERVICE LEAN MANUFACTURING

CREATION/WRITING OF PROCEDURES PROJECT MGMT SAFETY

TROUBLE REDUCTION PRODUCTION INCREASES TEAM PARTICIPATION

Accomplished engineer and supervisor with 30+ years in diverse project management, and direct hands on experience in a wide range of business arenas. Possesses a strong aptitude for the designing, building and testing of products and processes from development, to pre-production, to production.

Areas of expertise: Production optimization and quality. Supplier quality and services. Implementation and education of production quality and revenue savings. Project planning and management. Attended numerous seminars and classes on communication, quality, problem solving, etc. Multiple recommendations on the site, LinkedIn. Strong communication skills. Fluent in MS Office and able to quickly learn new program applications

EDUCATION

SOUTHERN ILLINOIS UNIVERSITY CARBONDALE – Engineering-Industrial Technology, Cum Laude Grad

HICKEY BUSINESS – Accounting

PROFESSIONAL EXPERIENCE

ADVANCED QUALITY ENGINEER

Grupo Antolin North American March 2017 – Present

Project management - APQP process, responsible for the completion of documentation in a timely manner for PPAP submission, strive to launch a new product by making all the requirements set by the customer. To bring the new product to the plant at production build ramp up and start of production; assisting with PPAP to the customer with the goal of minimizing issues.

Team member of the project team

Responsible for the quality issues during prototype and pre-production builds

Support plant when new project starts production

Customer contact

Supplier quality support

Manage and analysis part data, measurements and capability

Manage and assist in the preparation of parts for customer builds.

Support at plants with quality issues on current production

oManage current quality procedures

oImplement changes as needed to improve quality

oGuide production teams to improve the process and reduce customer complaints

Handle escalations of customer issues, supply data and proof of improvement

TECHNICAL SUPERVISOR

Frontier Communications May 2010 – November, 2016

Managed a crew of 15 Installation & Repair technicians and 30 exchanges

reducing trouble, increasing order install commit times, work with other departments

participate in the sales program and encourage participation of report

Address customer escalations, code blues, and complaints

Analyze data to determine reductions in trouble, increases in customer services and improvement of technician weaknesses

Manage the implementation of new products within the area including the training of reports, set up of needed material and the acquisition of needed tools

Manage the repair of system equipment, test equipment and cards

Manage the maintenance cable placement and inventory to get the best placement for the most improvement of quality service

Insure that the technicians are dispatched to maximize labor while minimizing travel/down time.

Handle escalations of customer issues, which all came out to me first. I had to research and determine the root cause and work to complete out the situation. Some were needed to be redirected to the other departments.

Researched and worked with outside vendors, JULIE reps, contractors, to address escalated issues, poor work ethics, plant damage and all other items that needed to be addressed.

Set up and conducted safety rodeos for OSHA required classes. Conducted monthly safety meetings.

Familiar with Central Office operations

CONTRACT OSP ENGINEER

AT&T 2009-2010

Complete field reviews, pole inspections and replacements.

•Reduced trouble issues and determine the best procedures for improvements.

•Performed field reviews to determine the actions needed to correct and build new facilities of all styles

•Designed Fiber to the Prem

•Used multiple computer system

OSP ENGINEER

Verizon 2004-2009

Actively work with construction crew on trouble issues. Completing field reviews, pole inspections and locating to determine the actions needed to correct or build facilities of all styles. Designing plans to place facilities in areas not within the work zone.

•Reduced trouble issues and determine the best procedures for improvements. Worked with the crew for the maintaining facilities and service in several telephone exchanges

•Performed field reviews, pole inspections and locating to determine the actions needed to correct and build new facilities of all styles

•Review road project plans from local, county, and state departments to streamline and/or reduce the relocation of facilities as needed at the job sites.

•Responsible for the estimation of the cost of construction for jobs that are billable to the customer

QUALITY ENGINEER

Innertech 2002-2003

Lead on the quality portion of a team on two programs; accomplished PPAP on the first round. Utilized many quality maintenance and problem solving tools to produce top quality products. Determined acceptable levels of quality and trained personnel on the standards

•PPAP on programs

•FMEA

•Prototype build quality

•Control plans

•Quality of supplier products as well as their PPAP

ENGINEER TECHNICIAN

Nascote Industries 1988-2002

Jobs held - painter (Production); SPC technician (Quality); Engineer technician (Engineering)

Supported multiple program engineers with prototype and pre-production builds, customer support, and 8D reporting. The preproduction process built the optimized production method while building in the quality to produce a top level product starting at job 1. As an SPC technician: created and assisted with classes, taught FMEA classes, and set up method optimization trials

•Achieved optimal outcomes in 8D problem solving by recognizing the root cause and correcting the cause with a preventative system.

•Exceeded expectations in preproduction build by supporting the engineers and meeting date requirements of supplying products.

•Served as company representative at the customer’s builds

•Earned the reputation as a quality member of the organization by meeting and exceeding construction timing and customer satisfaction

•Accomplished standout levels of customer relations by listening to my internal and external customers

•Attended tool tryouts and builds offsite at assembly plants for GM and Ford

•Purchased components and control inventory for simultaneous multi builds



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