DESIGN & IMPLEMENTATION OPTIMIZATION STATISTICAL ANALYSIS
CONTROL PLANS TESTING OF PROTOTYPES AUDITING
CONTROL PLANS – FIBER CAD KNOWLEDGE SALES
INTERNAL &EXTERNAL -CUSTOMER SERVICE LEAN MANUFACTURING
CREATION/WRITING OF PROCEDURES PROJECT MGMT SAFETY
TROUBLE REDUCTION PRODUCTION INCREASES TEAM PARTICIPATION
Accomplished engineer and supervisor with 30+ years in diverse project management, and direct hands on experience in a wide range of business arenas. Possesses a strong aptitude for the designing, building and testing of products and processes from development, to pre-production, to production.
Areas of expertise: Production optimization and quality. Supplier quality and services. Implementation and education of production quality and revenue savings. Project planning and management. Attended numerous seminars and classes on communication, quality, problem solving, etc. Multiple recommendations on the site, LinkedIn. Strong communication skills. Fluent in MS Office and able to quickly learn new program applications
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE – Engineering-Industrial Technology, Cum Laude Grad
HICKEY BUSINESS – Accounting
ADVANCED QUALITY ENGINEER
Grupo Antolin North American March 2017 – Present
Project management - APQP process, responsible for the completion of documentation in a timely manner for PPAP submission, strive to launch a new product by making all the requirements set by the customer. To bring the new product to the plant at production build ramp up and start of production; assisting with PPAP to the customer with the goal of minimizing issues.
Team member of the project team
Responsible for the quality issues during prototype and pre-production builds
Support plant when new project starts production
Supplier quality support
Manage and analysis part data, measurements and capability
Manage and assist in the preparation of parts for customer builds.
Support at plants with quality issues on current production
oManage current quality procedures
oImplement changes as needed to improve quality
oGuide production teams to improve the process and reduce customer complaints
Handle escalations of customer issues, supply data and proof of improvement
Frontier Communications May 2010 – November, 2016
Managed a crew of 15 Installation & Repair technicians and 30 exchanges
reducing trouble, increasing order install commit times, work with other departments
participate in the sales program and encourage participation of report
Address customer escalations, code blues, and complaints
Analyze data to determine reductions in trouble, increases in customer services and improvement of technician weaknesses
Manage the implementation of new products within the area including the training of reports, set up of needed material and the acquisition of needed tools
Manage the repair of system equipment, test equipment and cards
Manage the maintenance cable placement and inventory to get the best placement for the most improvement of quality service
Insure that the technicians are dispatched to maximize labor while minimizing travel/down time.
Handle escalations of customer issues, which all came out to me first. I had to research and determine the root cause and work to complete out the situation. Some were needed to be redirected to the other departments.
Researched and worked with outside vendors, JULIE reps, contractors, to address escalated issues, poor work ethics, plant damage and all other items that needed to be addressed.
Set up and conducted safety rodeos for OSHA required classes. Conducted monthly safety meetings.
Familiar with Central Office operations
CONTRACT OSP ENGINEER
Complete field reviews, pole inspections and replacements.
•Reduced trouble issues and determine the best procedures for improvements.
•Performed field reviews to determine the actions needed to correct and build new facilities of all styles
•Designed Fiber to the Prem
•Used multiple computer system
Actively work with construction crew on trouble issues. Completing field reviews, pole inspections and locating to determine the actions needed to correct or build facilities of all styles. Designing plans to place facilities in areas not within the work zone.
•Reduced trouble issues and determine the best procedures for improvements. Worked with the crew for the maintaining facilities and service in several telephone exchanges
•Performed field reviews, pole inspections and locating to determine the actions needed to correct and build new facilities of all styles
•Review road project plans from local, county, and state departments to streamline and/or reduce the relocation of facilities as needed at the job sites.
•Responsible for the estimation of the cost of construction for jobs that are billable to the customer
Lead on the quality portion of a team on two programs; accomplished PPAP on the first round. Utilized many quality maintenance and problem solving tools to produce top quality products. Determined acceptable levels of quality and trained personnel on the standards
•PPAP on programs
•Prototype build quality
•Quality of supplier products as well as their PPAP
Nascote Industries 1988-2002
Jobs held - painter (Production); SPC technician (Quality); Engineer technician (Engineering)
Supported multiple program engineers with prototype and pre-production builds, customer support, and 8D reporting. The preproduction process built the optimized production method while building in the quality to produce a top level product starting at job 1. As an SPC technician: created and assisted with classes, taught FMEA classes, and set up method optimization trials
•Achieved optimal outcomes in 8D problem solving by recognizing the root cause and correcting the cause with a preventative system.
•Exceeded expectations in preproduction build by supporting the engineers and meeting date requirements of supplying products.
•Served as company representative at the customer’s builds
•Earned the reputation as a quality member of the organization by meeting and exceeding construction timing and customer satisfaction
•Accomplished standout levels of customer relations by listening to my internal and external customers
•Attended tool tryouts and builds offsite at assembly plants for GM and Ford
•Purchased components and control inventory for simultaneous multi builds