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Customer Service Representative

Location:
Abu Hamour, Doha, Qatar
Salary:
8000
Posted:
May 18, 2020

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Resume:

Europass

Curriculum Vitae

Personal information

Surname(s) / First name(s)

SERRA, Maria Leonor Gomes

Address(es)

Diamond Compound, Unit 4121, Building 5, Zone 56, Street 507 – Abu Hamour, Doha, Qatar

Mobile:

+974-********

E-mail

addass@r.postjobfree.com

Nationality

Portuguese

Place of birth

Portugal

Date of birth

17/08/1978

Gender

Female

Qatar ID

278********

Qatar Driving License

278********

Key Skills

Experienced Quality Assurance IT Consultant

Flexibility to respond to a range of different work situations

Adaptability and ability to maintain a positive attitude, manage a team

Well-spoken with a professional demeanor at all times

Ability to work under pressure

Fluent in Portuguese, English and Italian

Excellent Communicator

Work experience

September 2019 to Date

Main activities and responsibilities

Portuguese Teacher for Foreign Students (Part-Time)

Planning, preparing and delivering lessons to all students in the class;

Teaching according to the educational needs, abilities and achievement of the individual students and groups of students;

Adopting and working towards the implementation of the school development plan of the school;

Assessing, recording and reporting on the development, progress, attainment and behaviour of students;

Providing or contributing to oral and written assessments, reports and references relating to individual students or groups of students;

Promoting the general progress and well-being of individual students, groups of students or class;

Providing guidance and advice to students on educational and social matters and on their further education and future careers; providing information on sources of more expert advice;

Communicating, consulting and co-operating with other members of the school

Name and address of employer

Hamad bin Khalifa University

Type of business or sector

Education

June 2019 to March 2020

Main activities and responsibilities

.

Receptionist at Qatar Vet Center (Part-Time)

Providing accurate information to inquiries from clients and other members of the public

Liaising between doctors and clients

Maintaining a good and professional relationship with clients by following-up on new developments concerning their pets.

Scheduling medical appointments and surgical procedures in the hospital for patients

Review patients’ records to ensure that immunization and tests recommended by the doctor are up to date

Name and address of employer

Qatar Vet Center - Qatar

Type of business or sector

Medicine

September 2018 to June 2019

Main activities and responsibilities

.

English Tutor for Foreign Students

Monitor student performance or assist students in academic environments.

Organize tutoring environment to promote productivity and learning.

Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.

Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.

Name and address of employer

Self-employed - Qatar

Type of business or sector

Education

April 2012 to May 2018

Software/Automation Tester – Quality Assurance IT Consultant

Main activities and responsibilities

Design and Validate Test Cases; Execute Test Cases; Register and Manage Defects in several national and international projects such as:

Vodafone Portugal/Ghana/UK/Turkey/Albania/Ireland; Unitel – Angola; Safaricom – Kenya

Name and address of employer

CelFocus; Lisbon - Portugal

Type of business or sector

Consulting

April 2010 to April 2012

Financial Services Assistance to Customers and Suppliers – PT PRO

Main activities and responsibilities

Process financial information (Front & Back office of invoicing) of employees, suppliers and agents of the PT Group;

Provide support / information on current customers, campaigns, copper viabilities, satellite or fiber optics and sales records to MEO D2D Commercials.

Name and address of employer

MyJobs; Lisbon - Portugal

Type of business or sector

Telecommunications

August 2003 to August 2009

Flight Attendant - Emirates Airlines

Main activities and responsibilities

Provide and promote on board safety and security;

Communicate with Captain, Purser and fellow colleagues any issue regarding passengers and aircraft safety and any other important/relevant issues/tasks;

Administer first aid to passengers or coordinate first aid efforts, when needed;

Manage and coordinate crew members in their duties;

Welcome and ensure the comfort of all passengers throughout the flight, whilst providing excellent customer service;

Ensure all passengers individual needs are met and personalize the service according to special needs;

Name and address of employer

Emirates Airlines; Dubai UAE

Type of business or sector

Aviation

May 2002 to July 2003

Inbound Customer Service Representative – TV Cabo

Main activities and responsibilities

Provide support / information on current customers, campaigns, copper viabilities, satellite or fiber optics.

Name and address of employer

Plataforma; Lisbon - Portugal

Type of business or sector

Telecommunications

December 2000 to March 2002

Training Project Manager

Main activities and responsibilities

Verify and approve expenses and all logistics for the provided Training Projects according to the Second Community Support Framework - Community Funds law

Name and address of employer

GDA_FP – Ministry of Economy; Lisbon - Portugal

Type of business or sector

Administrative and Support Services Activities

June 2000 to November 2000

Internship – Internal and External Communications Department

Main activities and responsibilities

Elaborate Press releases and marketing campaigns, help create the Corporate Social Responsibility department.

Name and address of employer

IBM; Lisbon - Portugal

Type of business or sector

Hardware and IT Solutions Company

Education and training

November 2014

ISTQB – International Software Tester Certificate – Foundation Level

Name and type of organisation providing education and training

PSTQB – Portuguese Association of Software Tests

National or International Level

ISTQB Foundation Level Certificate

Location

Lisbon - Portugal

September 2002 to July 2003

Post-Graduation in Management of People and Knowledge

Name and type of organisation providing education and training

“Instituto Superior de Gestão” - University of Business Management

National or International Level

Postgraduate degree

Location

Lisbon - Portugal

September 2000

Certificate in Advanced English

Name and type of organisation providing education and training

“Cambridge University”

National or International Level

Certificate in Advanced English

Location

Lisbon – Portugal

September 1999

Certificate in Italian Language

Name and type of organisation providing education and training

“Universitá per Stragnieri di Perugia” - University for Foreigners of Perugia

Languages Department – Italian as Second Language

National or International Level

5

Location

Perugia - Italy

September 1995 to July 2000

Graduate in Applied Foreign Languages

Name and type of organisation providing education and training

“Universidade Católica Portuguesa” - Portuguese Catholic University

Human Sciences Department

National or International Level

Master degree

Location

Lisbon – Portugal

Personal skills and competences

Mother tongue(s)

Portuguese

Other language(s)

Self-assessment

Understanding

Speaking

Writing

European level Listening

Reading

Spoken interaction

Spoken production

English

C2

Effective operational proficiency or advanced

C2

Effective operational proficiency or advanced

C2

Effective operational proficiency or advanced

C2

Effective operational proficiency or advanced

C2

Effective operational proficiency or advanced

Italian

B2

Vantage or upper intermediate

B2

Vantage or upper intermediate

B2

Vantage or upper intermediate

B2

Vantage or upper intermediate

B2

Vantage or upper intermediate

French

B1

Threshold or intermediate

B1

Threshold or intermediate

A2

Waystage or elementary

A2

Waystage or elementary

A2

Waystage or elementary

Other skills and competences

First Aid Proximity Technician Course – Portuguese Red Cross;

Motivating and Managing Teams Couse- Competir Program;

Volunteer work with homeless in Lisbon district;

Pratice of Krav Maga.



Contact this candidate