CURRICULUM VITAE

Objective :

To grab an opportunity and set myself a goal where I can be innovative and attain a challenging position by exercising my professional skills to the fullest for the growth of the organization and mine as well.

Academic Qualifications:

Qualification Name of Institution Year of passing percentage B. E Jay Shri Ram Group of

Institution

2014 69%

HSC Sri Chaitanya junior college 2010 72%

SSLC JMJ Higher secondary school 2008 75.5%

Technical Skills :

• C#

• Asp.Net

• T-Sql

• Embedded Programming Knowledge(RTOS Scheduling, Interrupts etc)

• Electronics(Basic Circuit Understanding of electronics devices) Core Competencies

• Analyzing business Potential, implementing plans to achieving desire targets.

• Developing new streams for revenue growth and maintaining relationship with customer

• Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction level

• Leading, Training & Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group Targets T.Siva Ram Kumar

E-mail : add5gr@r.postjobfree.com

Mobile : 956-***-****

2/289,Pazhiyapatti,Kethaiurumbu

Oddanchathiram,

Tamil Nadu, India.

Organization Experience :

Jan’19 -2017 HSBC ELKECTRONIC DATA PROCESSING PVT LTD Role:

• Provided business consulting for clients based overseas

• Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLA’s

• SME and quality analyst

Highlights:

• Led initiatives to motivate the colleagues towards increase the Quality and productivity

• Played a key role streamlining the process and procedures Previous Experince :

Feb’26 – 2015 CONCENTRIC DAKSH INDIA PVT LTD

Roel:

• Customer care executive- handling inflow calls and conforming the motor insurance

• Handled loan calls and escalation calls

• Giving process training for new Executives and taking the briefing about the process updates Highlights:

• Promoted for escalation team with in 6 months in motor insurance process

• SME and process trainer in Axis loan process

Personal Profile :

Name : T.SivaRamKumar

Father’s name : R.Thangavel

Date of Birth : 29-06-1993

Gender : male

Martial Status : Single

Languages Known : English,Tamil, Telugu

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and brief. Date: SIGNATURE

Place: (T.Siva Ram Kumar)

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