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System Administrator Support

Location:
Reseda, CA
Posted:
April 22, 2020

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Resume:

Robert Lauterbach

adcw6r@r.postjobfree.com 818-***-**** www.linkedin.com/in/robertlauterbach

Professional Overview: Responsible for providing users and executives with accurate, efficient and personal one on one support for Mac and Windows environments, including but not limited to: maintenance, installation, configuration, troubleshooting, maintaining, relocating and integration of third party and in house applications to solve issues and ensure optimal performance. Expertise in negotiating purchasing of new technology; training and explaining technology issues in easy to understand terms.

Skills & Abilities

Microsoft Windows 7/8/10

Microsoft Office 2013/2016/365

Microsoft Exchange Server

Microsoft Visio 2013/2016

Windows 2012/2016 Server

Active Directory / Group Policy

MAC OS and iOS devices

Jamf and Casper

VMWare

Remote Software

Adobe Creative Cloud

ConnectWise, ITGlue

Autotask, Service Now

Anti Virus software

Cisco, and ShoreTel phones

VOIP, iPhone, Android Phones

Firewall/Router/Switches

Printer repair/maintenance

BRENTWOOD SCHOOL Los Angeles, CA

Help Desk Support / System Administrator 2019/2020 Contract

Provide individual support for students/teachers and administrators using PC and Mac’s with hardware and software issues.

Setup of new laptops, desktops, tablets, printers, phones and other hardware.

Maintain tech support inventory and handle upgrades for old hardware.

Troubleshoot, diagnose and resolve network technical problems for Windows and Mac’s

Setup and provide video/audio presentations in various rooms and auditoriums (including night and weekend events).

EZE Castle (MSP), Braille Institute, Rocketdyne Los Angeles, CA Help Desk Support / System Administrator 2018/2019 Contract Positions

Support clients and executives using PC and Mac’s with hardware and software issues.

Manage Windows domain and Office 365 Accounts for PC’s and Mac’s.

Setup of new computers, printers, switches and hardware.

Maintain tech support inventory and handle upgrades for old hardware.

Travel to various client offices and using remote support. Additional tasks and responsibilities as described in positions below TURNER TECHTRONICS (MSP) Century City, CA

Help Desk Technician / System Administrator 2017 – 2018

Support (Fox Studio) on site PC and Mac users, executives and studio talent with hardware and software issues.

Manage Clients Windows, Mac and Office 365 Accounts

Setup new printers, switches and hardware as requested.

Maintain tech support inventory and handle upgrades for old hardware.

Travel to various studio sites as the job requires.

Additional tasks and responsibilities as described in positions below Robert Lauterbach

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ON TIME TECH (MSP) Los Angeles, CA

Senior Help Desk Support / System Administrator 2016 – 2017

Support remote and on site PC and Mac users and executives with hardware and software related issues.

Manage Clients Windows, Mac and Office 365 Accounts

Provide basic system administration including creating and disabling accounts for users in AD, mailboxes in the Microsoft Exchange Console according to approved security access form, granting permissions, adding/removing/updating security groups and distribution lists; joining, removing workstations from domain.

Additional tasks and responsibilities as described in positions below THE TECH CONSULTANTS (MSP) / BEN Group Los Angeles, CA Help Desk Analyst / System Administrator 2016 (Contract)

Support inside and outside PC and Mac and executive users, solving connection, hardware and software issues.

Manage Client Windows Servers and Office 365 Accounts

Maintain office tech supply inventory

Work with clients via remote control and phone support

Provide audio and video support for local, regional, national and international users. GOLDRICH & KEST Culver City, CA

Help Desk Support / System Administrator 2002 – 2015

Provide 550 users and executives support with their PC and Mac desktop, and laptop issues.

Troubleshoot, diagnose and resolve network technical problems for Windows and Mac’s

Evaluate technology needs, upgrade systems and train employees. Coordinates networks, servers, E mail and internet access in the corporate office, 125 remote locations and executive’s home offices.

Perform basic system administration including; creating and disabling accounts for 550 offsite and local users in AD.

Managing mailboxes in Microsoft Exchange Console following approved security access protocol, granting permissions, adding/removing/updating security groups and distribution lists; adding and removing workstations from domain as required.

Negotiate pricing; develop budgets and deployed VOIP system in house and in remote locations.

Manage ticket queue in an efficient and timely manner; record, categorize, and prioritize all client requests based on current policies, procedures, and guidelines.

Respond to requests for technical assistance by phone, email and/or using the Help Desk system.

Develop and conduct training for system users on operating systems and other applications.

Negotiate with vendors for purchase of hardware and software, ensuring best price and product to meet current and potential needs of the company.



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